Bizhub c224 Not allowing access to Scan/fax option

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  • Pjmwilliams
    Junior Member
    • Aug 2018
    • 3
    #1

    [Misc] Bizhub c224 Not allowing access to Scan/fax option

    Hi All

    Brand new member and I really hope someone has had this issue before and can help!

    I have just bought a Bizhub C224 and it prints great it also copies great also but when it comes to Scan a document I can even get into the menu on the copier it just beeps I have looked at everything on the machine, web controller and even the service mode and can't see anything that will make the module even available!? but as I say it copies so I don't understand while it won't even allow me in on the copier

    Any ideas would be greatly appreciated

    Thanks in advance
    Tags: bizhub c224, c224, great, scanner
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22662
      #2
      Re: Bizhub c224 Not allowing access to Scan/Fax option

      Most likely the HDD is disabled or wiped, or possibly even removed for security reasons. Does it display: "Animation Data not available ... "?

      First check to see if you even have a HDD.
      Second check to see if it is enabled in the service mode.
      Third if you have a HDD and it is enabled, format the drive. First Logical then Physical, then re-load the Movie Data.
      Fourth If it won't complete these tasks replace the HDD and perform the second and third step again.

      If you don't understand this information and are not going to read the procedure in the manual, your best bet is to contact a technician that will. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Pjmwilliams
          Junior Member
          • Aug 2018
          • 3
          #3
          Re: Bizhub c224 Not allowing access to Scan/fax option

          Thats a great help thanks for the info

            Comment

            • Copier Addict
              Aging Tech

              Site Contributor
              10,000+ Posts
              • Jul 2013
              • 12731
              #4
              Re: Bizhub c224 Not allowing access to Scan/Fax option

              Originally posted by blackcat4866
              Most likely the HDD is disabled or wiped, or possibly even removed for security reasons. Does it display: "Animation Data not available ... "?

              First check to see if you even have a HDD.
              Second check to see if it is enabled in the service mode.
              Third if you have a HDD and it is enabled, format the drive. First Logical then Physical, then re-load the Movie Data.
              Fourth If it won't complete these tasks replace the HDD and perform the second and third step again.

              If you don't understand this information and are not going to read the procedure in the manual, your best bet is to contact a technician that will. =^..^=
              Great info Cat, but when formatting the HDD I believe it is physical first then logical.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22662
                  #5
                  Re: Bizhub c224 Not allowing access to Scan/Fax option

                  Originally posted by copier addict
                  Great info Cat, but when formatting the HDD I believe it is physical first then logical.
                  If you do physical before logical it will take up to 5 hours to complete the physical format. If you do logical then physical it's about 10 minutes each. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • copyman
                      Owner / Technician

                      Site Contributor
                      2,500+ Posts
                      • Sep 2005
                      • 4143
                      #6
                      Re: Bizhub c224 Not allowing access to Scan/fax option

                      Don't think I've ever had to try it but I thought this model needs the HDD to operate? Didn't think it would boot to "ready" without it. So not sure about disabling or removing. I know the HDD was an option on the older models but was standard on the newer models, starting with the "3" series.

                        Comment

                        • Copier Addict
                          Aging Tech

                          Site Contributor
                          10,000+ Posts
                          • Jul 2013
                          • 12731
                          #7
                          Re: Bizhub c224 Not allowing access to Scan/fax option

                          Originally posted by copyman
                          Don't think I've ever had to try it but I thought this model needs the HDD to operate? Didn't think it would boot to "ready" without it. So not sure about disabling or removing. I know the HDD was an option on the older models but was standard on the newer models, starting with the "3" series.
                          HDD was standard starting with the C252, maybe even with the C250. They will operate without the HDD.

                            Comment

                            • copyman
                              Owner / Technician

                              Site Contributor
                              2,500+ Posts
                              • Sep 2005
                              • 4143
                              #8
                              Re: Bizhub c224 Not allowing access to Scan/fax option

                              Good to know. Thx

                                Comment

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