C3850 main screen button change?

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  • mrfuser
    Service Manager
    Site Contributor
    1,000+ Posts
    • May 2007
    • 1566

    C3850 main screen button change?

  • srvctec
    Former KM Senior Tech
    500+ Posts
    • Oct 2009
    • 827

    #2
    Re: C3850 main screen button change?

    From the user manual:

    [Registered Key Settings]
    To display: [Utility] - [Administrator Settings] - [System Settings] - [Registered Key Settings]

    Not sure if you can change them like on the later models because the C3851 control panel is more similar to the 4e and 8 series than the C3850 is, if I'm remembering correctly. But who knows since I'm old and have C.R.S.
    Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

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    • mrfuser
      Service Manager
      Site Contributor
      1,000+ Posts
      • May 2007
      • 1566

      #3

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      • srvctec
        Former KM Senior Tech
        500+ Posts
        • Oct 2009
        • 827

        #4
        Re: C3850 main screen button change?

        Just discovered something that might help. I was working on a bh284e and had to update FW to the latest version. The machine was on function version 3 and had the web browser and external apps buttons on the menu screen but were grayed out. I updated the FW to latest and then set correct function version to 7 and then those buttons disappeared.

        So, check that you have the latest FW installed for the C3850 and that the correct Function Version is set. Maybe that will do the trick.
        Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

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        • tsbservice
          Field tech
          Site Contributor
          5,000+ Posts
          • May 2007
          • 7389

          #5
          Re: C3850 main screen button change?

          [Utility]
          • [Administrator Settings]
            • [System Settings]
              • [Custom Display Settings]
                • [Main Menu Default Settings]
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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          • B0265
            Senior Tech
            500+ Posts
            • Jan 2007
            • 718

            #6
            Re: C3850 main screen button change?

            There must be some Openapi application installed, what is shown if you press that button?

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            • rrrohan
              Service Manager
              Site Contributor
              1,000+ Posts
              • Sep 2011
              • 1967

              #7
              Re: C3850 main screen button change?

              Originally posted by srvctec
              Just discovered something that might help. I was working on a bh284e and had to update FW to the latest version. The machine was on function version 3 and had the web browser and external apps buttons on the menu screen but were grayed out. I updated the FW to latest and then set correct function version to 7 and then those buttons disappeared.

              So, check that you have the latest FW installed for the C3850 and that the correct Function Version is set. Maybe that will do the trick.

              Always wondered how to get web browser menu off a 365 thanks

              Use the API Manager app and see if something got installed and just remove it

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