[CQ] Konica minolta C364e - copying from platen glass

[Kenny]

Hi guys,

We currently have a Konica Minolta C364e in the office that is having issues when copying from the platen glass. The printed copy comes out as if the copy has been burnt?

we have tried replacing the lamp in the machine and also the CCDB. The machine is on the latest firmware.

Any ideas would be much appreciated.

[allan]

Re: Konica minolta C364e - copying from platen glass

Try pulling the front left corner of the scanner up while making a copy.
Make sure to follow procedure when physically changing the CCD out. You don't want to loose the factory position...

[Phil B.]

Re: Konica minolta C364e - copying from platen glass

Hi guys,

We currently have a Konica Minolta C364e in the office that is having issues when copying from the platen glass. The printed copy comes out as if the copy has been burnt?

we have tried replacing the lamp in the machine and also the CCDB. The machine is on the latest firmware.

Any ideas would be much appreciated.

has the machine been tipped over or fallen?

looks likes mirrors are out of whack

how many scans/total pages on it?

a certified tech worked on it?

[tsbservice]

Re: Konica minolta C364e - copying from platen glass

May take some measures tomorrow from office machine, but as others said check front left scanner side for being bend down.

[blackcat4866]

Re: Konica minolta C364e - copying from platen glass

Like the others have said, its a focus issue. =^..^=

[Copier Addict]

Re: Konica minolta C364e - copying from platen glass

Does it do the same through the DF?

[Kenny]

Re: Konica minolta C364e - copying from platen glass

Does it do the same through the DF?

[Copier Addict]

Re: Konica minolta C364e - copying from platen glass

So, something is happening as the scanner moves down the rail. Remove the glass and manually slide the scanner down the rail and see if it moves evenly (unplug machine first)

[FrohnB]

Re: Konica minolta C364e - copying from platen glass

No obstructions between mirrors and CCD?
No "residue" or fogging on one of the mirrors? The Glass?
Not sure on Konicas, but is there an Auto Density setting you can turn off to see if that helps?
+1 on making sure the Scanner bed frame isn't bent down (front left corner).

Same exact symptom (area of problem) with first lamp/CCD and second lamp/CCD?

[Woxner]

Re: Konica minolta C364e - copying from platen glass

this is and definetly needed the scanner pulled up on the front left side. if it just showed up this is what i would do.

[Kenny]

Re: Konica minolta C364e - copying from platen glass

Upon further investigation, i have tried pulling the scanner bed up and the issue seems to change position. The bed must have been bent somehow ???

Thank you for your help guys, much appreciated

[tsbservice]

Re: Konica minolta C364e - copying from platen glass

Check these measurements and compare with your machine: