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Kenny
04-02-2019, 06:53 PM
Hi guys,

We currently have a Konica Minolta C364e in the office that is having issues when copying from the platen glass. The printed copy comes out as if the copy has been burnt?

we have tried replacing the lamp in the machine and also the CCDB. The machine is on the latest firmware.

Any ideas would be much appreciated.

allan
04-02-2019, 07:15 PM
Try pulling the front left corner of the scanner up while making a copy.
Make sure to follow procedure when physically changing the CCD out. You don't want to loose the factory position...

Phil B.
04-02-2019, 07:17 PM
Hi guys,

We currently have a Konica Minolta C364e in the office that is having issues when copying from the platen glass. The printed copy comes out as if the copy has been burnt?

we have tried replacing the lamp in the machine and also the CCDB. The machine is on the latest firmware.

Any ideas would be much appreciated.

has the machine been tipped over or fallen?

looks likes mirrors are out of whack

how many scans/total pages on it?

a certified tech worked on it?

tsbservice
04-02-2019, 07:38 PM
May take some measures tomorrow from office machine, but as others said check front left scanner side for being bend down.

blackcat4866
04-02-2019, 09:12 PM
Like the others have said, its a focus issue. =^..^=

copier addict
04-02-2019, 10:00 PM
Does it do the same through the DF?

Kenny
04-02-2019, 10:34 PM
Does it do the same through the DF?

No it doesn’t

copier addict
04-02-2019, 10:54 PM
No it doesn’t

So, something is happening as the scanner moves down the rail. Remove the glass and manually slide the scanner down the rail and see if it moves evenly (unplug machine first)

FrohnB
04-02-2019, 11:05 PM
No obstructions between mirrors and CCD?
No "residue" or fogging on one of the mirrors? The Glass?
Not sure on Konicas, but is there an Auto Density setting you can turn off to see if that helps?
+1 on making sure the Scanner bed frame isn't bent down (front left corner).

Same exact symptom (area of problem) with first lamp/CCD and second lamp/CCD?

Woxner
04-03-2019, 01:54 AM
this is and definetly needed the scanner pulled up on the front left side. if it just showed up this is what i would do.

Kenny
04-03-2019, 07:43 AM
Upon further investigation, i have tried pulling the scanner bed up and the issue seems to change position. The bed must have been bent somehow :confused:???

Thank you for your help guys, much appreciated:D:D:D

tsbservice
04-03-2019, 11:25 AM
Check these measurements and compare with your machine:

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