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07-02-2019, 08:14 PM
Good evening,
Got call to see this machine for taking multiple sheets, went there and found it with 'system timeout error'.
After restart it comes up with BSOD 'firmware error 900.00' even with network cable disconnected.
Another restart, another BSOD 'firmware error 900.00'. Eventually machine will boot normally, according to customer if they leave it unplugged long enough, have no time to wait for that resurrection.
I will follow troubleshooting steps found in SM and service info, will make FW update to latest and greatest, but as usual any shortcuts and ideas are welcomed.

07-03-2019, 12:57 AM
As you probably know this is a rebadged Lexmark. Typical fixes for 900 firmware errors are:

1) Firmware (duh)
2) Bug in the print driver. In the PCL print driver select the font option: Download as bitmaps.


07-03-2019, 10:05 PM
Well, I will follow that later. Took out machine and replaced with same model :)
So I guess drivers issue will be sorted if replacement machine is fine.
Stress testing poor captive tomorrow.

07-11-2019, 01:56 PM
Did FW update, tested machine in our environment, so far so good.
Meanwhile other 3320 is working, hopefully FW will be the culprit.
Thanks again.

07-12-2019, 02:10 AM
I had another Lex Friday with the 900.00 errors only when printing from one PC. The other three PC's are fine. The problem PC is the oldest: Win7-64 and still had a 2010 driver, and the machine had original firmware. The print driver probably fixed it, but I did the firmware too. =^..^=

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