Brand New Bizhub C300i - Connection Failed window pops up every 5-10 minutes

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  • captainrva
    Technician

    50+ Posts
    • Oct 2014
    • 98
    #1

    Brand New Bizhub C300i - Connection Failed window pops up every 5-10 minutes

    We just got in a brand new out of the box Bizhub C300i and we put the newest firmware on the machine FW AA2J0Y0-F000-G00-B5 and I reflashed it as well but it keeps beeping every 5 or so minutes with the popup saying "Connection Failed". Any idea what it's trying to connect to or how to stop this?
    Tags: bizhub, brand, connection, failed, minutes
    • emujo2
      Service Manager

      1,000+ Posts
      • Mar 2017
      • 1580
      #2
      Re: Brand New Bizhub C300i - Connection Failed window pops up every 5-10 minutes

      probably marketplace..you may need to remove the market place app or enable SSL, E

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7569
          #3
          Re: Brand New Bizhub C300i - Connection Failed window pops up every 5-10 minutes

          Originally posted by captainrva
          We just got in a brand new out of the box Bizhub C300i and we put the newest firmware on the machine FW AA2J0Y0-F000-G00-B5 and I reflashed it as well but it keeps beeping every 5 or so minutes with the popup saying "Connection Failed". Any idea what it's trying to connect to or how to stop this?
          Marketplace sh.t?

          Edit:
          Ahh, Ed was faster.
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • captainrva
              Technician

              50+ Posts
              • Oct 2014
              • 98
              #4
              Re: Brand New Bizhub C300i - Connection Failed window pops up every 5-10 minutes

              Originally posted by emujo2
              probably marketplace..you may need to remove the market place app or enable SSL, E
              I need marketplace on for google cloud print but to try what you said I turned it off and disabled the screensaver and the message stopped after that. I put marketplace back on and so far so good!

                Comment

                • rrrohan
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2011
                  • 1971
                  #5
                  Re: Brand New Bizhub C300i - Connection Failed window pops up every 5-10 minutes

                  I think Google cloud print is being shutdown in next 6 months anyway

                  Sent from my Pixel 4 XL using Tapatalk

                    Comment

                    • Woxner
                      Senior Tech

                      500+ Posts
                      • Jul 2011
                      • 803
                      #6
                      Re: Brand New Bizhub C300i - Connection Failed window pops up every 5-10 minutes

                      turn soft sw 172 to hex 01. also turm market place off in iws tab in admin.

                        Comment

                        • drowranger
                          Trusted Tech

                          100+ Posts
                          • Jul 2015
                          • 122
                          #7
                          Re: Brand New Bizhub C300i - Connection Failed window pops up every 5-10 minutes

                          You can get google cloud print working by using IWS installer if you can find the DLCSES_1803506EN .This IWS file is region specific .
                          Need to turn on the web page while connected to internet as well. But like rrohan said google cloud printing will be obsolete soon.
                          Good luck!!

                            Comment

                            • KMFLT3CH
                              Trusted Tech

                              100+ Posts
                              • May 2017
                              • 177
                              #8
                              Re: Brand New Bizhub C300i - Connection Failed window pops up every 5-10 minutes

                              It's the screensaver trying to start. If you update the fw it will add MP and the screensaver to the machine and enable them by default.

                              You can disable screensaver under Admin mode > System settings > Reset settings > System auto reset > Screen saver
                              Last edited by KMFLT3CH; 08-21-2020, 02:04 PM.

                                Comment

                                • Albonline
                                  Service Manager

                                  1,000+ Posts
                                  • Sep 2008
                                  • 1098
                                  #9
                                  Re: Brand New Bizhub C300i - Connection Failed window pops up every 5-10 minutes

                                  Originally posted by captainrva
                                  I need marketplace on for google cloud print but to try what you said I turned it off and disabled the screensaver and the message stopped after that. I put marketplace back on and so far so good!
                                  hook it to the outside world, let it update marketplace app, if you must use marketplace

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