[Misc] c308 losing network connection, but only for scanning

[Elmojo]

Hi all,
I've searched until my eyes are crossed, but I can't seem to track this one down.
Also, I've investigated the possibility of it being an issue with SMBv1, but it appears that it's already on on this machine.
The 'server' at my office is just a windows 7 desktop machine, acting as a file hub for our office.
The Konica is set up scan to a shared folder on the server, and normally it works just fine.
However, intermittently, it loses the connection to the scan folder. Sometimes it drops twice a day, sometimes it works fine for several days.
When it fails, there is an error on the screen, but the office manager can't recall what it is exactly. I'll try to get a photo the next time it happens.
Oddly, it will sometimes drop in the middle of a multi-page scan job. Rebooting the server fixes it for a while.
Any idea what this could be?

[tsbservice]

Re: c308 losing network connection, but only for scanning

At what FW version is your machine?

[bsm2]

Re: c308 losing network connection, but only for scanning

Have you replaced the network cable and changed the port on the network switch?

[Elmojo]

Re: c308 losing network connection, but only for scanning

At what FW version is your machine?

Good question. Is that info viewable via the web interface?
I'm remote at the moment.
Also, I've just discovered that it seems that someone has changed the admin login from the default 1-8x2.
Any idea how to reset it, or if that's even possible remotely?
The plot thickens...

[Elmojo]

Re: c308 losing network connection, but only for scanning

Have you replaced the network cable and changed the port on the network switch?

Unfortunately, that's not an option. Someone (not me!) ran cat5 directly from the server area to the copier room. There are terminated cables hanging out of the wall at both ends. No patch cords, no way to swap them out. Yeah, I know.
As for the switch, we haven't tried another port specifically, but the switch itself was replaced about a year ago. The issue existed before then, so I'm gonna say that's not the problem...maybe.

[bsm2]

Re: c308 losing network connection, but only for scanning

Unfortunately, that's not an option. Someone (not me!) ran cat5 directly from the server area to the copier room. There are terminated cables hanging out of the wall at both ends. No patch cords, no way to swap them out. Yeah, I know.
As for the switch, we haven't tried another port specifically, but the switch itself was replaced about a year ago. The issue existed before then, so I'm gonna say that's not the problem...maybe.

Make sure the windows 7 box does not go into energy saver or turns off the hard drive

Is box using Hostname or static Ipaddress it's not the copier it's the PC that is the issue

[BillyCarpenter]

Re: c308 losing network connection, but only for scanning

Unfortunately, that's not an option. Someone (not me!) ran cat5 directly from the server area to the copier room. There are terminated cables hanging out of the wall at both ends. No patch cords, no way to swap them out. Yeah, I know.
As for the switch, we haven't tried another port specifically, but the switch itself was replaced about a year ago. The issue existed before then, so I'm gonna say that's not the problem...maybe.

I would do a continuous ping and note if there's any difference in the time or if it's losing connection intermittently.

[copier tech]

Re: c308 losing network connection, but only for scanning

Hi all,
I've searched until my eyes are crossed, but I can't seem to track this one down.
Also, I've investigated the possibility of it being an issue with SMBv1, but it appears that it's already on on this machine.
The 'server' at my office is just a windows 7 desktop machine, acting as a file hub for our office.
The Konica is set up scan to a shared folder on the server, and normally it works just fine.
However, intermittently, it loses the connection to the scan folder. Sometimes it drops twice a day, sometimes it works fine for several days.
When it fails, there is an error on the screen, but the office manager can't recall what it is exactly. I'll try to get a photo the next time it happens.
Oddly, it will sometimes drop in the middle of a multi-page scan job. Rebooting the server fixes it for a while.
Any idea what this could be?

This sound like your Win 7 PC/server is possibly going into sleep mode then the LAN card will disconnect.

[BillyCarpenter]

Re: c308 losing network connection, but only for scanning

I would do a continuous ping and note if there's any difference in the time or if it's losing connection intermittently.

By the way, I stole that from another member and I'd give them credit if I could remember who it was.

[tsbservice]

Re: c308 losing network connection, but only for scanning

Good question. Is that info viewable via the web interface?
I'm remote at the moment.
Also, I've just discovered that it seems that someone has changed the admin login from the default 1-8x2.
Any idea how to reset it, or if that's even possible remotely?
The plot thickens...

Why would anyone change Admin password on your machine? That really doesn't make sense.
You can reset it via service mode but that's another story.

[tsbservice]

Re: c308 losing network connection, but only for scanning

By the way, I stole that from another member and I'd give them credit if I could remember who it was.

You're learning fast, this is excellent troubleshooting in case of intermittent failures.

[bsm2]

Re: c308 losing network connection, but only for scanning

By the way, I stole that from another member and I'd give them credit if I could remember who it was.

Good Idea but they would also be getting printing issues as well
But the ping command would show it's not the copier

[tsbservice]

Re: c308 losing network connection, but only for scanning

Good Idea but they would also be getting printing issues as well

It's not compulsory in this case as they're using the Win7 PC mainly for scanning and are printing from different PCs.

[Blizzoo]

Re: c308 losing network connection, but only for scanning

If possible I would create/share another scan folder from another PC on the network and monitor what happens scanning there, assuming printing works just fine if using same server?

[bsm2]

Re: c308 losing network connection, but only for scanning

It's not compulsory in this case as they're using the Win7 PC mainly for scanning and are printing from different PCs.

Thanks for making my point the problem is the one Pc

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