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copyman
10-16-2022, 11:26 PM
Customer updated their cable box and now can't scan to email. My IT guy couldn't get it working. Said it may need firmware update? Since this is really a Lexmark will firmware help with scan to email like the Kon/Min models?
Any other ideas appreciated?

Thanks in advance

copier tech
10-17-2022, 12:45 AM
Customer updated their cable box and now can't scan to email. My IT guy couldn't get it working. Said it may need firmware update? Since this is really a Lexmark will firmware help with scan to email like the Kon/Min models?
Any other ideas appreciated?

Thanks in advance

Happy to help with a firmware update.

We can supply most major manufacturers printer & photocopier firmware. Click Here To Download - Ricoh, Konica Minolta, Kyocera, Lexmark or Canon Firmware (http://www.copierfirmware.co.uk)

copyman
10-17-2022, 01:13 AM
Happy to help with a firmware update.

We can supply most major manufacturers printer & photocopier firmware. Click Here To Download - Ricoh, Konica Minolta, Kyocera, Lexmark or Canon Firmware (http://www.copierfirmware.co.uk)



Thanks for the reply & offer but I have access to the Kon/Min dealer website and getting the firmware is not the problem. I already have it downloaded.

Cantechman
10-18-2022, 02:31 AM
Customer updated their cable box and now can't scan to email. My IT guy couldn't get it working. Said it may need firmware update? Since this is really a Lexmark will firmware help with scan to email like the Kon/Min models?
Any other ideas appreciated?

Thanks in advance

Were they using the previous vendor's email service? By updating do you mean they are still with the same company? Maybe there's a setting in the new router blocking it if there is a new one.

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