4020i will not see new toner cartridge

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  • emujo2
    Service Manager
    1,000+ Posts
    • Mar 2017
    • 1578

    [Misc] 4020i will not see new toner cartridge

    4020i, 1st time it has needed toner, new bottle will not clear the message. We don't see anything glaringly wrong, and bottle shows present in other devices.. Is there any kind of admin or service mode toner reset similar to the I series? E
  • Synthohol
    Certified Konica Expert
    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5168

    #2
    Re: 4020i will not see new toner cartridge

    that thing is a wolf in konica clothing.
    amazon has the whole machine for 550.00
    you will probably lose more than that servicing it.
    sorry though, since its not a real konica none of the normal engine dip switches are helpful.
    i am at a loss to assist.
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • jwai
      Trusted Tech
      250+ Posts
      • May 2018
      • 478

      #3
      Re: 4020i will not see new toner cartridge

      checked the cam gear on toner cartridge?

      Comment

      • tsbservice
        Field tech
        Site Contributor
        5,000+ Posts
        • May 2007
        • 7389

        #4
        Re: 4020i will not see new toner cartridge

        Originally posted by jwai
        checked the cam gear on toner cartridge?
        Either that or try this.
        Find where is # on touchpad right of display (hint: keypad will light up by pressing Fax on display).
        Press home to be in initial state then open front door and press and hold # for a few seconds, reset menu should pop up( at least on original it will), choose right toner capacity and that is it.
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • emujo2
          Service Manager
          1,000+ Posts
          • Mar 2017
          • 1578

          #5
          Re: 4020i will not see new toner cartridge

          This does not work..Thanks anyway. E

          Comment

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