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jmandassociates
06-17-2009, 10:50 PM
Need help with a C5500 with error code C-3803. The machine got some water dripped on it from above in the ceiling. What should I try first?

tech51
06-17-2009, 10:55 PM
Write it off and get the customer to claim for it on their insurance:D:D:D

jmandassociates
06-17-2009, 11:00 PM
I need to fix it.

jmandassociates
06-17-2009, 11:00 PM
It was already written off we are trying to fix it now

Si@danwood
06-18-2009, 07:58 AM
sc38-03 is abnormally low fuser temp.You will need to check out the fuser unit,lamps ,thermistors etc to make sure they all ok.Reset the fuser error code in softswitches bit 3-1,=0 and see what happens.If the fuser checks out and the code returns then i guess you will have a ACDB or PRCB issue.I had one in similiar circumstances and was the ACDB...Si

jmandassociates
06-23-2009, 09:03 PM
How do I get into the softswitches when the machine starts up it goes right to the error code message. I can't get into the utility counter or anything. What's the sequance of buttons to get in and reset the error code from that screen.

Herrmann
06-23-2009, 09:06 PM
Press and hold the "utility/counter" button, then turn the maschine on, this will bring you directly into service mode :)

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