kmbh c452: Trouble Code C2251 then C2204

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  • kizi57
    Technician

    50+ Posts
    • Dec 2010
    • 69
    #1

    kmbh c452: Trouble Code C2251 then C2204

    Hi All
    I'm experiencing problem with my bizhub c452, it first started to show trouble code c2251 and now showing trouble code c2204.
    My technician came and knew the problem was from Cyan Toner, the toner which i insert it was melt (balls balls) and not in fine powder form.
    What should we do in order to sort out this problem?

    Rgds


    Barry
    KMBH C452 End User
    East Africa, Tanzania
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999
      #2
      Re: kmbh c452: Trouble Code C2251 then C2204

      There are three common causes for toner to fuse inside the machine.

      1) Storage: What temperature is the area that the new cartridges are stored?
      2) The fan filters may be blocked, or fans not running.
      3) Environmental: What is the ambient temperature in the room the machine is located? I don't have the machine specs in front of me, but I'm guessing 50F to 80F is the desired room temperature.

      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • kizi57
          Technician

          50+ Posts
          • Dec 2010
          • 69
          #3
          Re: kmbh c452: Trouble Code C2251 then C2204

          Originally posted by blackcat4866
          There are three common causes for toner to fuse inside the machine.

          1) Storage: What temperature is the area that the new cartridges are stored?
          2) The fan filters may be blocked, or fans not running.
          3) Environmental: What is the ambient temperature in the room the machine is located? I don't have the machine specs in front of me, but I'm guessing 50F to 80F is the desired room temperature.

          =^..^=
          The temperature is aroud 24C to 30C.

          The main problem is how to resolve the error codes above mentioned, there is also a bad noise from waste toner motor.

            Comment

            • JustManuals
              Field Supervisor

              5,000+ Posts
              • Jan 2006
              • 9838
              #4
              Re: kmbh c452: Trouble Code C2251 then C2204

              This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from


              Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


              Paul@justmanuals.com

                Comment

                • RRodgers
                  Service Manager

                  1,000+ Posts
                  • Jun 2009
                  • 1947
                  #5
                  Re: kmbh c452: Trouble Code C2251 then C2204

                  Install all new toners and all new drum units. Be sure to vac out the toner add system first as well. I think the drum unit's are about $500 each x 4 should be a couple of grand, and since you are spending that much talk them into either throwing in new toners or giving you a really good deal on new ones.
                  GL.

                  In the future, give the toner bottles a shake (just like it says to do on the sticker) and listen to see if it sounds like rocks in there. If it does, DO NOT install it.
                  Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22999
                      #6
                      Re: kmbh c452: Trouble Code C2251 then C2204

                      30C sounds a lot like 86F, definitely at the high end of your environmental window.

                      And according to the Weather Underground it is 85F in Dar Es Salaam right now:
                      Weather Forecast - Tanzania, TN - Local & Long Range | Weather Underground

                      =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • kizi57
                          Technician

                          50+ Posts
                          • Dec 2010
                          • 69
                          #7
                          Re: kmbh c452: Trouble Code C2251 then C2204

                          Originally posted by blackcat4866
                          30C sounds a lot like 86F, definitely at the high end of your environmental window.

                          And according to the Weather Underground it is 85F in Dar Es Salaam right now:
                          Weather Forecast - Tanzania, TN - Local & Long Range | Weather Underground

                          =^..^=
                          so what is your solution for my post

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22999
                              #8
                              Re: kmbh c452: Trouble Code C2251 then C2204

                              Fix the machine environment first: 10C to 27C.
                              Then follow RRogers suggestions. There's no sense fixing the consequences without fixing the cause.

                              =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • Mr Spock
                                  Vulcan Inventor of Death

                                  1,000+ Posts
                                  • Aug 2006
                                  • 2064
                                  #9
                                  And Star Trek was just a tv show...yeah right!

                                    Comment

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