Konica Minolta Bizhub c450 Unable to Configure TCP/IP

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  • johnkuo562
    Tech
    • Jan 2008
    • 10

    #1

    Konica Minolta Bizhub c450 Unable to Configure TCP/IP

    Hello im not able to change the IP address or subnet mask for some reason. Noticed DHCP is set to on also and can not be turned off. Seems like its locked guys so I hope you can help.
  • laserman06
    Conservative in Exile

    250+ Posts
    • Dec 2007
    • 323

    #2
    Do you mean it won't allow you to turn it off, or it won't stay off?
    The family that prays together, stays together!
    Smile God created you and He doesn't make mistakes!

    Relax, God IS in control!

    Be still and know that I am God
    Ps 46:10

    Comment

    • peter lynn
      Technician
      • Dec 2007
      • 27

      #3
      go in thro tech rep mode

      Originally posted by johnkuo562
      Hello im not able to change the IP address or subnet mask for some reason. Noticed DHCP is set to on also and can not be turned off. Seems like its locked guys so I hope you can help.
      then switch off dhcp and then you can change i/p address etc

      Comment

      • mikeena
        Branch Technical Manager

        100+ Posts
        • Mar 2007
        • 218

        #4
        well thats a good one it you can not change it at all. do you now if there is enhanced security turned on, or possiably a dipswitch is set.

        Comment

        • Scott_Lewis
          Senior Tech

          500+ Posts
          • Mar 2007
          • 519

          #5
          Do we even know which controller he has on this m/c?

          John, how many ethernet jacks are on the right side of the copier? You will notice the copier has an overhang at the back side. Is there another controller mounted under the overhang?

          Comment

          • johnkuo562
            Tech
            • Jan 2008
            • 10

            #6
            Whats tech rep mode?

            Tried calling the place were we leased the copier and they want to charge me for someone to come out to just change the IP address. Now if the printer was jamming then I would have no problem calling for service but not for changing the IP address. If anyone can tell me about the dip switches I will give that a try. I have no idea where the dip switches are located also. Thanks for your response guys your the best

            Comment

            • RockETop
              Curmudgeon at large

              100+ Posts
              • Apr 2007
              • 171

              #7
              Originally posted by peter lynn
              then switch off dhcp and then you can change i/p address etc

              Yup...

              Comment

              • fernan
                Technician

                50+ Posts
                • Jan 2008
                • 61

                #8
                Originally posted by johnkuo562
                Tried calling the place were we leased the copier and they want to charge me for someone to come out to just change the IP address. Now if the printer was jamming then I would have no problem calling for service but not for changing the IP address. If anyone can tell me about the dip switches I will give that a try. I have no idea where the dip switches are located also. Thanks for your response guys your the best

                disable the dhcp then switch off and on the machine

                Comment

                • johnkuo562
                  Tech
                  • Jan 2008
                  • 10

                  #9
                  Unable to disable DHCP

                  When I enter the network setup I can not turn off DHCP. I tried touching the screen and nothing happens. Seems like its Locked so anyone know anything about the switches or a way to unlock the TCP/IP settings?

                  Comment

                  • pepper38_cnd
                    Field Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Aug 2005
                    • 1075

                    #10
                    Have you tried changing the settings thru the web utillities?
                    I would guess maybe you cannot even access the web utillities?
                    If this is the case, then probbably enhanced security is enabled.
                    My suggestion is pay the service call and have the machine propperly configured by someone who knows what they are doing, if this machine was setup propperly and working fine there would be no real reason to change the ip address unless there have been changes made to the network? If this is the case I guess you could always work backwards and try and undo whatever changes have been made.
                    Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
                    Now into Ip TV KODI Boxes

                    Comment

                    • mikeena
                      Branch Technical Manager

                      100+ Posts
                      • Mar 2007
                      • 218

                      #11
                      so this machine can be set for the admin to have only certain rights thru enhanced security mode. me and another co worker where wondering that but we have upgraded all of this model into the 352 and so fourth so i could not test that therory.

                      Comment

                      • pepper38_cnd
                        Field Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Aug 2005
                        • 1075

                        #12
                        It appears the attachment feature is not working. You can get the Enhanced security users guide from my ftp.
                        ftp://pepper38.no-ip.org/bizhubC450S...sUserGuide.pdf

                        User: pepper
                        pwd: pepper

                        Note enhanced security can only be enabled by a qualified tecnician.
                        Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
                        Now into Ip TV KODI Boxes

                        Comment

                        • dogsbody
                          Trusted Tech

                          250+ Posts
                          • Jun 2007
                          • 289

                          #13
                          I hope whoever set it up didn't leave DHCP on and then set up the print drivers to print to an IP address rather than the machines host name, thus generating a chargable call every time DHCP assigns a new address.
                          The force will be with you always.

                          Comment

                          • pepper38_cnd
                            Field Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Aug 2005
                            • 1075

                            #14
                            dogsbody has apoint! If this was not set up the way the customer wanted it, or if the the customer didn't know better and let them configure it however they wanted it, then if that configuation causes a problem in the future it should not be at the cost of the customer.
                            Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
                            Now into Ip TV KODI Boxes

                            Comment

                            • mikeena
                              Branch Technical Manager

                              100+ Posts
                              • Mar 2007
                              • 218

                              #15
                              what it sounds like to me is he just ought the machine used and decided that it would cost to much for a tech to come out and have them fix it. i dont think he bought it from the company and they did this.

                              Comment

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