"The component is open." (pointing at the lower right door) when the door is closed.

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22941
    #1

    "The component is open." (pointing at the lower right door) when the door is closed.

    I had a bizarre couple calls the other day. This is the first:

    It's a bizhub 654e. Sounds simple, right? So I leave the tray two feed unit connected, unscrew it, an let it hang to the side. The meter tells me that my supply voltage to the doorswitch is 1.2vdc, and changes state from 0 to 1.07vdc ... what? Isn't that supposed to be 5.0vdc, changing state from 0 to 4.5vdc?

    All the other sensors in the tray #2 feed section read the same ... very odd. Once I get the back cover off, and the power plugged back in, it's back to 5.1vdc, and changing state like it should. It sounds like time to dig out the power quality analyzer.

    We'll have a nice 48 hour sample by Monday, but the 5 minute snapshot says it all: Every time the printer starts up, the ground to neutral spikes to 2.0vac then settles back down to 0.9vac. The machine also locks up in low power mode, and won't wake up without powering off/on.

    What do you suppose are the chances they'll do anything about the power (other than complaining, that is)?
    Last edited by blackcat4866; 05-31-2014, 01:49 PM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: None
    • Max
      Senior Tech

      500+ Posts
      • Oct 2011
      • 548
      #2
      Re: "The component is open." (pointing at the lower right door) when the door is clos

      You probably have already done the SSD and main F/W upgrade. Should help with the lock up at least.

        Comment

        • CompyTech
          Super Tech

          500+ Posts
          • Feb 2011
          • 706
          #3
          Re: "The component is open." (pointing at the lower right door) when the door is clos

          Originally posted by Max
          You probably have already done the SSD and main F/W upgrade. Should help with the lock up at least.
          I believe the SSD update is for 554e and lower.. But FW update should correct the low power lock up, I've had that issue before on that model.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22941
              #4
              Re: "The component is open." (pointing at the lower right door) when the door is clos

              Once we get some resemblance of acceptable power, then we'll worry about firmware. Do you know the level firmware to load? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • stevena86
                  Trusted Tech

                  100+ Posts
                  • Oct 2012
                  • 130
                  #5
                  Re: "The component is open." (pointing at the lower right door) when the door is clos

                  G00-E4 is the latest for the 4e series, I'd go with that.

                    Comment

                    • Max
                      Senior Tech

                      500+ Posts
                      • Oct 2011
                      • 548
                      #6
                      Re: "The component is open." (pointing at the lower right door) when the door is clos

                      Originally posted by CompyTech
                      I believe the SSD update is for 554e and lower.. But FW update should correct the low power lock up, I've had that issue before on that model.

                      Yes you right its up to 554e my bad.

                        Comment

                        • Synaux
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Mar 2012
                          • 1224
                          #7
                          Re: "The component is open." (pointing at the lower right door) when the door is clos

                          Let me guess, they have the lights, the computers, a 554e, and a Large Hadron Collider all on one circuit.

                          Hope you get it sorted out

                            Comment

                            • Grey
                              Technician
                              • May 2013
                              • 38
                              #8
                              Re: "The component is open." (pointing at the lower right door) when the door is clos

                              Quick power fix.

                              A great tech from years ago, "Mr. Scott", was fatigued from re-calls at a local school.

                              He explained that the copier required correct amps and voltage to preform to specs.

                              No one really could be troubled by the silly copier tech.

                              Until he brought out a special machine cord made for the school.

                              The hot and ground wires were twisted together to blow the circuit breaker.

                              Using leather gloves to protect his hands, he inserted the cord into the wall outlet.

                              A bank of teachers computers went down, along with the water cooler.

                              The power issue was corrected the very next day.

                              No one at the school knew exactly what had really caused the outage.

                              Grey

                                Comment

                                • byronf
                                  Senior Member

                                  100+ Posts
                                  • Sep 2017
                                  • 109
                                  #9
                                  Re: "The component is open." (pointing at the lower right door) when the door is clos

                                  Hi Genlteman,

                                  I need assistance with this issue. What was the resolution to this problem?

                                    Comment

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