C224e Account Track

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  • KEN
    Technician
    • Feb 2011
    • 13
    #1

    C224e Account Track

    Hi I have a customer who has just upgraded from C220 to C224e they were using account track for print and copy
    i set up account track exactly as before using same names and passwords but have failed to get the print side to work just
    get flashing blue light then no output ???
    Am i missing something. any help appriciated
    Tags: None
    • suomi
      Trusted Tech
      100+ Posts
      • Oct 2008
      • 152
      #2
      Re: C224e Account Track

      Driver version??? New driver version is 5.1.3

        Comment

        • allan
          RTFM!!
          5,000+ Posts
          • Apr 2010
          • 5402
          #3
          Re: C224e Account Track

          If you click on verify does that succeed? I always make sure to redo obtain device information to make sure it picks up the device config.
          Whatever

            Comment

            • avecosat
              Trusted Tech
              250+ Posts
              • Jun 2012
              • 296
              #4
              Re: C224e Account Track

              Change a new driver ....sure

                Comment

                • BHM
                  Trusted Tech
                  Site Contributor
                  100+ Posts
                  • Feb 2011
                  • 126
                  #5
                  Re: C224e Account Track

                  Yes, you must be using the correct driver for that model. Also if you go to the configure tab in the driver, the correct model number needs to be selected as well as account track enabled.

                  Do not rely on the "auto obtain device configuration" to function properly. Sometimes you have to manually select the model and account track settings. Also new 224 series firmware does not play well with older version drivers especially when account track is enabled.

                    Comment

                    • blackcat4866
                      Master Of The Obvious
                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22545
                      #6
                      Re: C224e Account Track

                      wseyller explained this to me recently. The short version? When Account Track is ON, the print driver uses a pre-determined encryption phrase based on the model number. If you use the wrong driver and Account Track, the wrong encryption phrase is used, and communication fails. Read for yourself if you like:

                      Drivers and Authentication - Copytechnet.com
                      http://www.copytechnet.com/forums/konica-minolta/96348-drivers-authentication.html


                      I hope I got that right. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • BHM
                          Trusted Tech
                          Site Contributor
                          100+ Posts
                          • Feb 2011
                          • 126
                          #7
                          Re: C224e Account Track

                          Originally posted by blackcat4866
                          wseyller explained this to me recently. The short version? When Account Track is ON, the print driver uses a pre-determined encryption phrase based on the model number. If you use the wrong driver and Account Track, the wrong encryption phrase is used, and communication fails. Read for yourself if you like:

                          Drivers and Authentication - Copytechnet.com
                          http://www.copytechnet.com/forums/konica-minolta/96348-drivers-authentication.html


                          I hope I got that right. =^..^=



                          That sounds accurate. The 224, 284 and 364 all use the same driver but if you select the wrong model in the configure tab, account track will not function properly.

                            Comment

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