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  1. #1
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    Brother hl-l3290cdw paper jam tray 1

    I have a Brother HL-L3290CDW. It says "Jam Tray 1" "Remove the jammed paper from Tray 1". There is no paper jammed. I called Brother, which was not much help, and they said it was a "Hardware problem." I have removed everything which is removable and there is no paper or paper fragments anywhere in the printer. Anyone had this problem and have a remedy?

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Brother hl-l3290cdw paper jam tray 1

    Quote Originally Posted by bzuchero View Post
    I have a Brother HL-L3290CDW. It says "Jam Tray 1" "Remove the jammed paper from Tray 1". There is no paper jammed. I called Brother, which was not much help, and they said it was a "Hardware problem." I have removed everything which is removable and there is no paper or paper fragments anywhere in the printer. Anyone had this problem and have a remedy?
    Yes. Call a tech - problem solved.
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  3. #3
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    Re: Brother hl-l3290cdw paper jam tray 1

    Quote Originally Posted by tsbservice View Post
    Yes. Call a tech - problem solved.
    What Tech should I call? I called a Tech at Brother with no resolution.

  4. #4
    Field Supervisor 500+ Posts
    Brother hl-l3290cdw paper jam tray 1

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    Re: Brother hl-l3290cdw paper jam tray 1

    sounds like you called brother support directly. and you probably got someone new. i would call a local shop to get a tech to come out to have a look at the issue.

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