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  1. #21
    Master Of The Obvious 10,000+ Posts
    Customers - Walking into a hornet's nest

    blackcat4866's Avatar
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    Jul 2007
    Lapeer, Michigan
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    Re: Customers - Walking into a hornet's nest

    I think that my co-worker won't mind my sharing this story:

    He was out on a bizhub 754e/FS-534 that has a long history of J72-17 and J72-19 jams, but they were never reproducible. I had been there on a few occasions, but this was his turn.

    As luck would have it the enduser with the problem showed up at his elbow asking about that terrible jamming problem (that noone else has ever experienced). She explained that she gets this cardstock (the famous "cardstock"). By appearances it's about 300gsm. It might surprise you that the enduser is a teacher. The conversation goes something like this:

    Enduser: "So I take this cardstock. It comes as 9" x 24", so I cut it exactly in half to get two pieces 8 1/2" x 11" letter.
    Tech: "You do?"
    Enduser: "Yes."
    Tech: "See my ruler here ... this paper is 9" x 12".
    Enduser: (confused) That can't be. I cut it in half."
    Tech: "Yes, half of 24" is 12". And you don't cut the other dimension, so that's 9" x 12".
    Enduser: (still confused)
    Tech: So when you program the tray as 8 1/2" x 11" these little guides here in the finisher automatically adjust to 8 1/2" wide, 1/2" narrower than your 9" paper. So you can do one of two things: 1) you can cut the paper smaller to 8 1/2" x 11", or 2) you can program the tray to a custom paper size 9" x 12". Either one will work.

    I hope she wasn't a math teacher. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  2. #22
    Technical/IT Support 500+ Posts Venom's Avatar
    Join Date
    Nov 2009
    Brantford, Ontario
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    Re: Customers - Walking into a hornet's nest

    Quote Originally Posted by blackcat4866 View Post
    This makes me think of a funeral home that copied messages into pre-printed cards. The cards themselves were quite expensive ... imported from Italy IIRC.

    They were not, however, anybody's idea of a standard size (back when there was no such thing as Custom Paper Size), and liberally sprinkled with some glittery stuff that turned out to be conductive, and shorted out the transfer/separation charge unit(s) on the Mita DC152.
    Ah yes, the last good model that Mita made.
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

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