Canon IR 5000S error E000014-0000 fuser drive motor malfunction??

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  • tonerjockey
    Senior Tech

    500+ Posts
    • Apr 2014
    • 553

    #1

    Canon IR 5000S error E000014-0000 fuser drive motor malfunction??

    they were able to reboot before and it would go away. now it comes right back. and of corse after i replaced the web and sponge. Intravia book said fuser/ feeder drive motor. i see the diagram has two motors. i was initially thinking it was the one next to the green jam clearing knob on the outboard of the fuser. does anyone know if that code is caused by the motor and which one? the parts book shows the one by the green know as FH6-1944 (motor DC 24Vand the rear is FH6-1723 Motor stepping. any help would be greatly appreciated. thank you and have a nice evening, Jim
  • THUK
    Trusted Tech

    100+ Posts
    • Jul 2008
    • 195

    #2
    Re: Canon IR 5000S error E000014-0000 fuser drive motor malfunction??

    Originally posted by tonerjockey
    they were able to reboot before and it would go away. now it comes right back. and of corse after i replaced the web and sponge. Intravia book said fuser/ feeder drive motor. i see the diagram has two motors. i was initially thinking it was the one next to the green jam clearing knob on the outboard of the fuser. does anyone know if that code is caused by the motor and which one? the parts book shows the one by the green know as FH6-1944 (motor DC 24Vand the rear is FH6-1723 Motor stepping. any help would be greatly appreciated. thank you and have a nice evening, Jim
    I had this once and it was a trapped wire below the two connectors for the motor assy.

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    • dan7777
      Senior Tech

      500+ Posts
      • Dec 2012
      • 680

      #3
      Re: Canon IR 5000S error E000014-0000 fuser drive motor malfunction??

      Originally posted by tonerjockey
      they were able to reboot before and it would go away. now it comes right back. and of corse after i replaced the web and sponge. Intravia book said fuser/ feeder drive motor. i see the diagram has two motors. i was initially thinking it was the one next to the green jam clearing knob on the outboard of the fuser. does anyone know if that code is caused by the motor and which one? the parts book shows the one by the green know as FH6-1944 (motor DC 24Vand the rear is FH6-1723 Motor stepping. any help would be greatly appreciated. thank you and have a nice evening, Jim
      The pressure rollers used to cause random E014 codes. The bearings get worn. Now the roller comes with the bearings pressed on.

      Comment

      • Canon345

        #4
        Re: Canon IR 5000S error E000014-0000 fuser drive motor malfunction??

        upper fuser rollers can cause the e014 too. This box is an oven, change your bearings at least before a motor.

        Comment

        • tonerjockey
          Senior Tech

          500+ Posts
          • Apr 2014
          • 553

          #5
          Re: Canon IR 5000S error E000014-0000 fuser drive motor malfunction??

          Originally posted by Canon345
          upper fuser rollers can cause the e014 too. This box is an oven, change your bearings at least before a motor.
          great ideas guys. i also had a IR 5570 with a pinched wire below the motor and it was throwing a ? web or shutter code. and i thought that the fuser was easy to turn. i will check that. that is so common in old school. guess i am officially in "old school " now that this Friday makes exactly 37 years that i have been sniffing toner. i will let you guys know the outcome. thank you so much for the assistance. it is very much appreciated. Jim

          Comment

          • Canon345

            #6
            Re: Canon IR 5000S error E000014-0000 fuser drive motor malfunction??

            For anyone else doing this, never change bearings without putting in new bushings too!

            Comment

            • tonerjockey
              Senior Tech

              500+ Posts
              • Apr 2014
              • 553

              #7
              Re: Canon IR 5000S error E000014-0000 fuser drive motor malfunction??

              Originally posted by Canon345
              For anyone else doing this, never change bearings without putting in new bushings too!
              for now, it decided to start working ok.they we'll let me know.it dies turn easy.I suppose if I flip the coin and order a motor,I would bring the bearings.question, which motor is responsible for that code?

              Comment

              • Canon345

                #8
                Re: Canon IR 5000S error E000014-0000 fuser drive motor malfunction??

                i have never seen the fuser motor fail on one of these and I have ran them to 5 million. Fixing motor. You can get part at precision roller.com

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22968

                  #9
                  Re: Canon IR 5000S error E000014-0000 fuser drive motor malfunction??

                  Originally posted by Canon345
                  i have never seen the fuser motor fail on one of these and I have ran them to 5 million. Fixing motor. You can get part at precision roller.com
                  Actual fixing motor failures were much more common on the iR-550/600, the previous series. I too, have never seen a fixing motor fail on an iR-5000/6000, but those machines were only 4 or 5 years old when I moved on to Sharp. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                  Comment

                  • livancicm
                    Technician

                    50+ Posts
                    • Sep 2008
                    • 96

                    #10
                    Re: Canon IR 5000S error E000014-0000 fuser drive motor malfunction??

                    HV pcb fix it two times

                    Comment

                    • Nhessy19

                      #11
                      Re: Canon IR 5000S error E000014-0000 fuser drive motor malfunction??

                      Its the bearings, its has been stucked up...

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