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  1. #1
    Service Manager 2,500+ Posts
    Are you still using the Default Admin password on every copier you install?

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    Are you still using the Default Admin password on every copier you install?

    I know it is easier to leave the default Admin password on every copier/printer you install the same.

    Copier/Print manufacturers have invested $$$ in making their devices more secure but this can all be easily defeated by Googling common device passwords like "Admin/ 123456".

    Many low end print devices do not even have an Admin password enabled. It is there but requires a little extra effort to enable.

    Are you making life easier for hackers to attack your customer with Ransomware?

    Ransomware attacks are escalating around the world with high $ demanded and potentially crippling consequences.

    No one expects you to rush out and change all of the default passwords in your care but if your client has a 3rd party security audit performed, any default password will be immediately flagged as a risk.

    I know there are lots of free methods to record your new passwords but how would you plan to implement this over 100's of print devices in your care?
    Last edited by SalesServiceGuy; 04-12-2021 at 06:59 PM.

  2. #2
    Service Manager 2,500+ Posts
    Are you still using the Default Admin password on every copier you install?

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    Re: Are you still using the Default Admin password on every copier you install?

    What effect can changing the default Admin password have on used equipment purchased from a 3rd party equipment broker?

  3. #3
    KonicaMinolta Senior Tech 500+ Posts srvctec's Avatar
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    Re: Are you still using the Default Admin password on every copier you install?

    I've been trying to get our customers to change the default admin password for a few years but they don't want to (neither do the other techs). To me it's just common sense to change it but laziness runs deep. I'm finally getting the CE Auth turned on for most of our machines (well, until another tech just turns it off because it's too much trouble for them) because everybody else is too lazy and thinks it's just stupid. We've already had an accounting firm say they were audited and discovered default admin passwords on our equipment a few years ago so they put in their own. I've come up with our own to use on all our customer's machines if they don't want to use their own but like I said, nobody wants to remember a new one, even after being explained to about it being a security risk.
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now the senior tech, since 2004.

  4. #4
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: Are you still using the Default Admin password on every copier you install?

    The problem is on some machines if you forget or change it the only way to reset it is to wipe everything on that equipment.

  5. #5
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Are you still using the Default Admin password on every copier you install?

    Quote Originally Posted by srvctec View Post
    I've been trying to get our customers to change the default admin password for a few years but they don't want to (neither do the other techs). To me it's just common sense to change it but laziness runs deep. I'm finally getting the CE Auth turned on for most of our machines (well, until another tech just turns it off because it's too much trouble for them) because everybody else is too lazy and thinks it's just stupid. We've already had an accounting firm say they were audited and discovered default admin passwords on our equipment a few years ago so they put in their own. I've come up with our own to use on all our customer's machines if they don't want to use their own but like I said, nobody wants to remember a new one, even after being explained to about it being a security risk.
    This is very stupid action I mean to turn off CE mode password. What a lazy techs you work with. Without CE password you cannot use Remote panel for example(very useful) plus if you need to repeatedly enter Admin and CE passwords you can use temporarily Maintenance mode.
    But letting/persuading EVERY user change Admin password is huge huge task. I mean I'm all in with that but aftereffects are frightening at least. This must be charged 100% if they forget/lost their own password plus enormous efforts to find someone tells you Admin password(or input it on behalf of you) on every single account. I made remote maintenance on hundreds devices and without Admin password will have no chance to do a simple tasks not even updating the Firmware in background(outside of business hours).
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  6. #6
    Service Manager 2,500+ Posts
    Are you still using the Default Admin password on every copier you install?

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    Re: Are you still using the Default Admin password on every copier you install?

    Quote Originally Posted by srvctec View Post
    I've been trying to get our customers to change the default admin password for a few years but they don't want to (neither do the other techs). To me it's just common sense to change it but laziness runs deep. I'm finally getting the CE Auth turned on for most of our machines (well, until another tech just turns it off because it's too much trouble for them) because everybody else is too lazy and thinks it's just stupid. We've already had an accounting firm say they were audited and discovered default admin passwords on our equipment a few years ago so they put in their own. I've come up with our own to use on all our customer's machines if they don't want to use their own but like I said, nobody wants to remember a new one, even after being explained to about it being a security risk.
    The abbreviation CE Auth stands for?

    "but laziness runs deep" is the key phrase. Many customers do not understand the risks of malware infecting their network.

  7. #7
    Service Manager 2,500+ Posts
    Are you still using the Default Admin password on every copier you install?

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    Re: Are you still using the Default Admin password on every copier you install?

    Quote Originally Posted by bsm2 View Post
    The problem is on some machines if you forget or change it the only way to reset it is to wipe everything on that equipment.
    One way to get around this is to subscribe for a fee to a service like Password Manager for Families, Businesses, Teams | 1Password where every password is recorded behind one password to enter the site.

  8. #8
    Service Manager 2,500+ Posts
    Are you still using the Default Admin password on every copier you install?

    SalesServiceGuy's Avatar
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    Re: Are you still using the Default Admin password on every copier you install?

    If a copier is protected by a default User Name and a password, is it necessary to change both the User Name and the Password or just the password?

  9. #9
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Are you still using the Default Admin password on every copier you install?

    Quote Originally Posted by SalesServiceGuy View Post
    The abbreviation CE Auth stands for?

    "but laziness runs deep" is the key phrase. Many customers do not understand the risks of malware infecting their network.
    Last I knew, “CE” stood for “Customer Engineer”.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  10. #10
    Service Manager 5,000+ Posts
    Are you still using the Default Admin password on every copier you install?

    copier tech's Avatar
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    Re: Are you still using the Default Admin password on every copier you install?

    Quote Originally Posted by SalesServiceGuy View Post
    I know it is easier to leave the default Admin password on every copier/printer you install the same.

    Copier/Print manufacturers have invested $$$ in making their devices more secure but this can all be easily defeated by Googling common device passwords like "Admin/ 123456".

    Many low end print devices do not even have an Admin password enabled. It is there but requires a little extra effort to enable.

    Are you making life easier for hackers to attack your customer with Ransomware?

    Ransomware attacks are escalating around the world with high $ demanded and potentially crippling consequences.

    No one expects you to rush out and change all of the default passwords in your care but if your client has a 3rd party security audit performed, any default password will be immediately flagged as a risk.

    I know there are lots of free methods to record your new passwords but how would you plan to implement this over 100's of print devices in your care?
    Yes leave them as the factory default.

    If a hacker has managed to gain access to the customers network they wont be interested in the copier, more their server.

    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




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