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  1. #11
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: gmail from coipier to scan fails


  2. #12
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: gmail from coipier to scan fails


  3. #13
    Service Manager 5,000+ Posts
    gmail from coipier to scan fails

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    Re: gmail from coipier to scan fails

    Quote Originally Posted by rrrohan View Post
    i dont think make and model are relevant as even testing from pc gives same result but im having isssssssssssssssssssue on both HP and Konica Minolta

    Actually it does.

    If I sent a gmail account up for a Bizhub it scans first time every time. However setting up on a Ricoh I have the log into the gmail account & click the authorisation link saying the scan was me/safe sender.


    Last edited by copier tech; 07-23-2021 at 11:59 AM.
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  4. #14
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    Re: gmail from coipier to scan fails

    Ricoh copier using gmail smtp.gmail.com using port 587 or 465 and also found need to turn on secure connection ssl security. if you don't will say transmission fail when trying to send email. I also saw you did less secure apps which has to be done too on gmail account. I hope this helps.

  5. #15
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    Re: gmail from coipier to scan fails

    Quote Originally Posted by rrrohan View Post
    i click on the security warning in the inbox and say it was me but still fails

    tested using Scan To Email Tester
    Scan to email tester website????? I believe I would buy desert swampland before I ever entered anything there. That looks like a nice honeypot for collecting email adresses, usernames, and passwords under the pretense of trying to help someone get their mfp to scan to email. Seriously??!!!!
    The difference between Democrats and Republicans is.......

    One party tells lies

    and

    the other party doesn't tell the truth.

  6. #16
    Retired 10,000+ Posts slimslob's Avatar
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    Re: gmail from coipier to scan fails

    Quote Originally Posted by rrrohan View Post
    i dont think make and model are relevant as even testing from pc gives same result but im having isssssssssssssssssssue on both HP and Konica Minolta
    Quote Originally Posted by COPIERMAN View Post
    Ricoh copier using gmail smtp.gmail.com using port 587 or 465 and also found need to turn on secure connection ssl security. if you don't will say transmission fail when trying to send email. I also saw you did less secure apps which has to be done too on gmail account. I hope this helps.
    Make and model is relevant as to determining whether or not the MFP supports TLS, a requirement for most email services today, including smtp.gmail.com.

    Google mfp scan to gmail. One of the first results will be a Google support document that should provide all the information you need once you know what your Ricoh supports as far as SSL and TLS if any.

  7. #17
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: gmail from coipier to scan fails

    Screenshots

  8. #18
    Service Manager 1,000+ Posts
    gmail from coipier to scan fails


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    Re: gmail from coipier to scan fails

    both the HP and Konica are 2 years old so yeah they support TLS/SSL

    yeah i was dubious about using the email tester website but was to lazy to get out my hub and setup wireshark lol.

    i monitor the login activity though and so far nothing suss has occured luckily

    but if you are curious it was a C300i and HP E78325dn

  9. #19
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    Re: gmail from coipier to scan fails

    what dns address are you using?

    google dns address? 8.8.8.8 ?

    try using your local dns address (your gateway / router ip)

    I always fail using scan to email using gmail server settings.

    =======================================

    I use smtp2go.com. But you have to use your own domain like www.rrrohan.com.
    for the past 1 year. scan to email was smooth using their smtp server. No complaint from customer.

    google smtp settings from google.com:
    Send email from a printer, scanner, or app - Google Workspace Admin Help

    goodluck

  10. #20
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: gmail from coipier to scan fails

    Still no screenshots

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