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Thread: Scan to SMB

  1. #1
    Service Manager 5,000+ Posts
    Scan to SMB

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    Scan to SMB

    I ran into a strange occurrence the other day that I'm having a hard time wrapping my mind around. Perhaps some can shine some light on it.


    I have a client (car lot) that has about 15 PC that scan to folder. This is all wireless. I was called out because a handful of PC would no longer scan. After I updated the PC's, I ended up having to delete the shared folder and create new ones in order to get it to work.

    Here's the strange thing that happened. When I scanned to one of the PC's, the document appeared in the scan folder on the intended destination but also was in the scan folder on a totally different PC.

    Thoughts?
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  2. #2
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    Re: Scan to SMB

    By the way, I'm using hostname, not IP address.
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  3. #3
    Master Of The Obvious 10,000+ Posts
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    Re: Scan to SMB

    I know it shouldn't happen, but if you have several destination sub-folders of the same name within the shared folder (i.e.: "scans"), I've had the same document populate three or more sub-folders at the same time. The solution was simple: rename the sub-folder to a unique name, even if it's a single character different (i.e.: "scans1", "scans2", etc.).

    I know that you said that they were different PC's, but this is the closest that I could come up with. =^..^=
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  4. #4
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    Re: Scan to SMB

    Quote Originally Posted by blackcat4866 View Post
    I know it shouldn't happen, but if you have several destination sub-folders of the same name within the shared folder (i.e.: "scans"), I've had the same document populate three or more sub-folders at the same time. The solution was simple: rename the sub-folder to a unique name, even if it's a single character different (i.e.: "scans1", "scans2", etc.).

    I know that you said that they were different PC's, but this is the closest that I could come up with. =^..^=

    Interesting but there's no sub-folders in my situation.

    Allow me to fill in some blanks that I failed to mention.


    I created a new user on each PC that I called "Kyocera" and I used the same password for each PC. I did this because the salesmen were always changing their password and scan was broken. Every shared folder on all the PC's is named 'Scan'.

    But it makes no sense to me that when I scan a document to one user's PC that it goes to 2 different PC's.

    Is it possible that an IP address could be resolved to 2 different hostnames? That's all I can come up with?

    PS - I didn't have a lot of time to work on it that particular day. I'm sure I'll have to go back at some point.
    Embrace the process, not the outcome.

  5. #5
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    Re: Scan to SMB

    Now that I think about it, could it be a duplicate IP address?
    Embrace the process, not the outcome.

  6. #6
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Scan to SMB

    I will start by rebooting PCs in question. As for wireless networking it always creates problems much better is hard wired, just saying
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  7. #7
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    Re: Scan to SMB

    Quote Originally Posted by tsbservice View Post
    I will start by rebooting PCs in question. As for wireless networking it always creates problems much better is hard wired, just saying

    Normally rebooting the copier will get scan to work again. But I also rebooted the PC's and router. No dice.

    I agree that wireless is more problematic but you know how customers are. They move into these old buildings with no ethernet jacks and go wireless because they don't want to spend the money on cat 5 drops. What can ya do?
    Embrace the process, not the outcome.

  8. #8
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: Scan to SMB

    What device converts hostnames to ipaddress. Yep you have your answer.

  9. #9
    Senior Tech 100+ Posts
    Scan to SMB

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    Re: Scan to SMB

    Do the folders happen to be a one drive folder that might be shared by all users? Had a similar problem with a Konica 227. I ended up creating non one drive folders to avoid that mess.

  10. #10
    Senior Tech 250+ Posts Vincent128's Avatar
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    Re: Scan to SMB

    In small office situations when they have zero IT and little computer knowledge; I just scan to MFP and map the share as a local drive. Training them to move or copy out anything they want long term as I have the copier set to delete anything 90 days old.

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