Scan to SMB

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  • BillyCarpenter
    Field Supervisor

    Site Contributor
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    10,000+ Posts
    • Aug 2020
    • 15190
    #1

    Scan to SMB

    I ran into a strange occurrence the other day that I'm having a hard time wrapping my mind around. Perhaps some can shine some light on it.


    I have a client (car lot) that has about 15 PC that scan to folder. This is all wireless. I was called out because a handful of PC would no longer scan. After I updated the PC's, I ended up having to delete the shared folder and create new ones in order to get it to work.

    Here's the strange thing that happened. When I scanned to one of the PC's, the document appeared in the scan folder on the intended destination but also was in the scan folder on a totally different PC.

    Thoughts?
    Adversity temporarily visits a strong man but stays with the weak for a lifetime.
    Tags: create, folder, pcs, scan, strange
    • BillyCarpenter
      Field Supervisor

      Site Contributor
      VIP Subscriber
      10,000+ Posts
      • Aug 2020
      • 15190
      #2
      Re: Scan to SMB

      By the way, I'm using hostname, not IP address.
      Adversity temporarily visits a strong man but stays with the weak for a lifetime.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22744
          #3
          Re: Scan to SMB

          I know it shouldn't happen, but if you have several destination sub-folders of the same name within the shared folder (i.e.: "scans"), I've had the same document populate three or more sub-folders at the same time. The solution was simple: rename the sub-folder to a unique name, even if it's a single character different (i.e.: "scans1", "scans2", etc.).

          I know that you said that they were different PC's, but this is the closest that I could come up with. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • BillyCarpenter
              Field Supervisor

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              • Aug 2020
              • 15190
              #4
              Re: Scan to SMB

              Originally posted by blackcat4866
              I know it shouldn't happen, but if you have several destination sub-folders of the same name within the shared folder (i.e.: "scans"), I've had the same document populate three or more sub-folders at the same time. The solution was simple: rename the sub-folder to a unique name, even if it's a single character different (i.e.: "scans1", "scans2", etc.).

              I know that you said that they were different PC's, but this is the closest that I could come up with. =^..^=

              Interesting but there's no sub-folders in my situation.

              Allow me to fill in some blanks that I failed to mention.


              I created a new user on each PC that I called "Kyocera" and I used the same password for each PC. I did this because the salesmen were always changing their password and scan was broken. Every shared folder on all the PC's is named 'Scan'.

              But it makes no sense to me that when I scan a document to one user's PC that it goes to 2 different PC's.

              Is it possible that an IP address could be resolved to 2 different hostnames? That's all I can come up with?

              PS - I didn't have a lot of time to work on it that particular day. I'm sure I'll have to go back at some point.
              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                Comment

                • BillyCarpenter
                  Field Supervisor

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                  • Aug 2020
                  • 15190
                  #5
                  Re: Scan to SMB

                  Now that I think about it, could it be a duplicate IP address?
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7704
                      #6
                      Re: Scan to SMB

                      I will start by rebooting PCs in question. As for wireless networking it always creates problems much better is hard wired, just saying
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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                        • BillyCarpenter
                          Field Supervisor

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                          • Aug 2020
                          • 15190
                          #7
                          Re: Scan to SMB

                          Originally posted by tsbservice
                          I will start by rebooting PCs in question. As for wireless networking it always creates problems much better is hard wired, just saying

                          Normally rebooting the copier will get scan to work again. But I also rebooted the PC's and router. No dice.

                          I agree that wireless is more problematic but you know how customers are. They move into these old buildings with no ethernet jacks and go wireless because they don't want to spend the money on cat 5 drops. What can ya do?
                          Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                            Comment

                            • bsm2
                              IT Manager

                              25,000+ Posts
                              • Feb 2008
                              • 27779
                              #8
                              Re: Scan to SMB

                              What device converts hostnames to ipaddress. Yep you have your answer.

                                Comment

                                • copyrooks
                                  Trusted Tech

                                  Site Contributor
                                  100+ Posts
                                  • Oct 2013
                                  • 205
                                  #9
                                  Re: Scan to SMB

                                  Do the folders happen to be a one drive folder that might be shared by all users? Had a similar problem with a Konica 227. I ended up creating non one drive folders to avoid that mess.

                                    Comment

                                    • Vincent128
                                      Trusted Tech

                                      Site Contributor
                                      250+ Posts
                                      • Sep 2015
                                      • 333
                                      #10
                                      Re: Scan to SMB

                                      In small office situations when they have zero IT and little computer knowledge; I just scan to MFP and map the share as a local drive. Training them to move or copy out anything they want long term as I have the copier set to delete anything 90 days old.

                                        Comment

                                        • rthonpm
                                          Field Supervisor

                                          2,500+ Posts
                                          • Aug 2007
                                          • 2848
                                          #11
                                          Re: Scan to SMB

                                          Originally posted by BillyCarpenter
                                          Now that I think about it, could it be a duplicate IP address?
                                          It's more likely that it's user error in adding multiple destinations when scanning, or a stale DNS entry that's still resolving the IP to that of another machine. What's the MFP using for DNS? If there's any external DNS servers listed remove them and let the internal one forward as it needs.

                                          A duplicate IP on the network would give you errors on one or more of the hosts, unless one was set to a static IP for an IP in the DHCP scope which would essentially blind it to any DHCP collisions.

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                                            • BillyCarpenter
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                                              • Aug 2020
                                              • 15190
                                              #12
                                              Re: Scan to SMB

                                              Originally posted by rthonpm
                                              It's more likely that it's user error in adding multiple destinations when scanning, or a stale DNS entry that's still resolving the IP to that of another machine. What's the MFP using for DNS? If there's any external DNS servers listed remove them and let the internal one forward as it needs.

                                              A duplicate IP on the network would give you errors on one or more of the hosts, unless one was set to a static IP for an IP in the DHCP scope which would essentially blind it to any DHCP collisions.

                                              The MFP is using the IP address of the router as the DNS. I can't swear to it, but I don't think there are any external DNS servers being used. I'll double check. I'll be going back to this account one day next week. This should be a good opportunity for me to learn as I've never encountered this particular problem.
                                              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                                                Comment

                                                • bsm2
                                                  IT Manager

                                                  25,000+ Posts
                                                  • Feb 2008
                                                  • 27779
                                                  #13
                                                  Re: Scan to SMB

                                                  Originally posted by BillyCarpenter
                                                  The MFP is using the IP address of the router as the DNS. I can't swear to it, but I don't think there are any external DNS servers being used. I'll double check. I'll be going back to this account one day next week. This should be a good opportunity for me to learn as I've never encountered this particular problem.
                                                  Remember your training Luke?
                                                  what device and what layer of the OSI model controls the delivery.

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                                                    • BillyCarpenter
                                                      Field Supervisor

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                                                      • Aug 2020
                                                      • 15190
                                                      #14
                                                      Re: Scan to SMB

                                                      Originally posted by bsm2
                                                      Remember your training Luke?
                                                      what device and what layer of the OSI model controls the delivery.

                                                      That depends. In this setup, all they have is an ISP router and a bunch of PC's on a wireless network. So, according to my training, the hostname is resolved at the router and the PC keeps a DNS cache that it checks first.

                                                      BTW: I've never seen any of the Star War movies.


                                                      PS - Application Layer
                                                      Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                                                        Comment

                                                        • bsm2
                                                          IT Manager

                                                          25,000+ Posts
                                                          • Feb 2008
                                                          • 27779
                                                          #15
                                                          Re: Scan to SMB

                                                          What do think would happen if two of Pc's have the same hostnames. Yep seen it.

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