Scan to SMB

[BillyCarpenter]

Re: Scan to SMB

Very similar to when in the day of dial up internet did training to find out the best connection speed starting with fastest speed of the modems. Fax machines still do training to determine the fastest transmission speed.

That's an excellent comparison.


Before I go any further, I want to give a shoutout to Print Whisperer for pointing me in the right direction because I was wasting time chasing pink elephants.


SMB is an application protocol. Keep that in the back of your mind.


Print Whisperer told me to pay attention to the "session" layer. He was right again. "Negotiate Protocol" happens at the "session" layer and is similar to the TCP/IP handshake in that this is how a session is negotiated and started/rejected.

Quick Note: These are the most frequently used Request/Response messages for SMB:


- Negotiate Protocol (SMB, SMB2, SMB3)
- Set Up Account
- Tree connect
- Create
-Read
-Write
-Close
-Tree Disconnect

I think every networker needs to learn to troubleshoot SMB up to Layer 4. But there may be times where we need to go higher.

It's now clear to me that it really isn't possible for a SMB scan to go to 2 folders on 2 computers on the same session. I need to look for the problem elsewhere.

[Blizzoo]

Re: Scan to SMB

I have been through this problem and it was the same hostname on both PC's. I remember this happened more on Win 7 PC's, Wind 10 host names tends to be unique in case someone renames them..

[BillyCarpenter]

Re: Scan to SMB

I have been through this problem and it was the same hostname on both PC's. I remember this happened more on Win 7 PC's, Wind 10 host names tends to be unique in case someone renames them..

Thanks for sharing. I attempted to create those conditions here at the shop on 2 Windows 10 machines. When I changed PC 2 to the same hostname as PC 1, a warning popped up telling me it was a duplicate hostname but it did let me change it. I then checked my router and there were 2 DNS entries for the same hostname. Thus far all the conditions looked promising to recreate the problem.

However, when I scanned a document to PC 1, it only went to that computer and not PC2.

There are several reasons why the document didn't scan to both PC's. (Besides the session layer problem.)

1. Different Usernames
2. Different password.

So, I attempted to set up the same user on both PC with the same password, and it would not let me. So, I changed the hostnames back and then it let me create the same username and password on both PC's.

I know that sounds confusing as sh!t but that's what happened when I set up this lab.

[BillyCarpenter]

Re: Scan to SMB

I'm gonna go out on a limb here and say that the odds of this problem being caused by a duplicate hostname is ZERO.


Something else is going on. I used Kyocera's Scan Tool to set up the Shares and this is something I normally do manually. I'm thinking maybe instead of creating a new folder, it used the shared folder on the other PC. Hard to say. I'll be going back one day next week and will follow up.

[PrintWhisperer]

Re: Scan to SMB

That's an excellent comparison.


Before I go any further, I want to give a shoutout to Print Whisperer for pointing me in the right direction because I was wasting time chasing pink elephants.
...

Hey YVW but thanks to you for doing the hard work and 'getting under the hood'.

When you break out Wireshark and start dissecting protocols you are 'flexing' those Net+ studies to examine the mechanics of connectivity. OORAH!

It's different from seeing motors and gears because you have to conceptualize what you are seeing. In the end though, each part has a design and a job, limits and specialties.

A lot happens at Session, and many simple SMB failures like password, username, path etc are clearly seen in their operations here.

SMTP used to be as easy, but unfortunately everything is migrating to TLS with encryption so less and less will be seen

[Santander]

Re: Scan to SMB

I'm gonna go out on a limb here and say that the odds of this problem being caused by a duplicate hostname is ZERO.


Something else is going on. I used Kyocera's Scan Tool to set up the Shares and this is something I normally do manually. I'm thinking maybe instead of creating a new folder, it used the shared folder on the other PC. Hard to say. I'll be going back one day next week and will follow up.

You are correct in that duplicate host names is the problem. Host names are partially derived from the devices MAC address. For example a kyo device would be KM and the last three octets of the mac address. The same holds true for pc's. So unless someone has gone in and changed the devices name the chances of having duplicate hostnames is zero.

[bsm2]

Re: Scan to SMB

I'm gonna go out on a limb here and say that the odds of this problem being caused by a duplicate hostname is ZERO.


Something else is going on. I used Kyocera's Scan Tool to set up the Shares and this is something I normally do manually. I'm thinking maybe instead of creating a new folder, it used the shared folder on the other PC. Hard to say. I'll be going back one day next week and will follow up.

Even if the shares are the same which it most likely would be if you set them up. The Hostname is what directs the scan to the correct pc.

A simple check in the address book will most likely reveal the problem that you should have easily checked onsite the first time.

You could also remote in and fix it without having to visit the site if you have the technology.

Ruling out what it CAN'T be before you even do basic troubleshooting is a recipe for rookies. ie order a main board

99% of the time is something easy.

[BillyCarpenter]

Re: Scan to SMB

Even if the shares are the same which it most likely would be if you set them up. The Hostname is what directs the scan to the correct pc.

A simple check in the address book will most likely reveal the problem that you should have easily checked onsite the first time.

You could also remote in and fix it without having to visit the site if you have the technology.

Ruling out what it CAN'T be before you even do basic troubleshooting is a recipe for rookies. ie order a main board

99% of the time is something easy.

That's because you have no idea what you're talking about. I have no desire to argue with you about SMB. All the info is there for you to read. What don't you understand about the "session" layer?

[bsm2]

Re: Scan to SMB

That's because you have no idea what you're talking about. I have no desire to argue with you about SMB. All the info is there for you to read. What don't you understand about the "session" layer?

Your right don't argue listen is the number 1 skill you need to learn.

Get some training.

[BillyCarpenter]

Re: Scan to SMB

Your right don't argue listen is the number 1 skill you need to learn.

Get some training.

You're incredible. Forget what I said, did you read what Print Whisperer said?

You need to understand that SMB is much more advanced these days and it's an impossibility for a scan to go to 2 PC's on a single session. Nevermind. Forget it.

[slimslob]

Re: Scan to SMB

Even if the shares are the same which it most likely would be if you set them up. The Hostname is what directs the scan to the correct pc.

A simple check in the address book will most likely reveal the problem that you should have easily checked onsite the first time.

You could also remote in and fix it without having to visit the site if you have the technology.

Ruling out what it CAN'T be before you even do basic troubleshooting is a recipe for rookies. ie order a main board

99% of the time is something easy.

More bullshit from the so called IT person who advises people to use FTP.

[slimslob]

Re: Scan to SMB

Your right don't argue listen is the number 1 skill you need to learn.

Get some training.

Apparently there are thousand of skills that you are totally lacking in. You keep letting your inferiority show.

[bsm2]

Re: Scan to SMB

More bullshit from the so called IT person who advises people to use FTP.

Sorry its way above your skill level

Maybe Billy can wipe the guys PC like the last time he had a print problem.

[BillyCarpenter]

Re: Scan to SMB

Apparently there are thousand of skills that you are totally lacking in. You keep letting your inferiority show.

He really does. The crazy thing is that if you asked him to explain SMB that he couldn't do it. Print Whisperer did a fantastic job of explaining it and I learned from him. bsm2 is too stubborn to learn because he's too busy trying to pretend he knows more than he does.

[bsm2]

Re: Scan to SMB

He really does. The crazy thing is that if you asked him to explain SMB that he couldn't do it. Print Whisperer did a fantastic job of explaining it and I learned from him. bsm2 is too stubborn to learn because he's too busy trying to pretend he knows more than he does.

From the Guy who has no skill no factory training no certifications. Do you even have a tech id with Kyocera

It's just embarrassing

Get some factory training you can't learn everything from YouTube