This might be a stupid question,

Collapse
X
Collapse
 
  • Page of 2
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
  • Hansoon
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Sep 2007
    • 3355
    #1

    This might be a stupid question,

    but I'm going to try, with the risk of an answer and one howling at me:

    My sister lives in a different country and I am supporting here via TeamViewer all the time. She's a very intelligent lady – much more than her brother – but computers, printers and IT in general are her biggest enemies. What happened: She sent me her laptop for repair. I had to reinstall W10 on a new SSD and to be on the safe side later on, and I would be able to use TeamViewer at any time, I left the laptop with DHCP and sent it back to her.

    Now, her both printers are not working and a Netscan with TeamViewer is telling me that they are not inside the network.

    She had before problems with here provider too and they instructed her by phone what to do, so I think they somehow altered the IP-Range. Both printers I had set previously to a static IP-Adress. Now my question:

    Is there a way to remotely alter the static IP-Adress of a printer when the computer used for TeamViewer has a different IP-Adress range? Guiding her by phone to use the set-up of the printers through the control panel is useless because of her before mentioned limitations regarding IT-Stuff......

    Any help please?

    Hans
    “ Sent from my Intel 80286 using MS-DOS 2.0 “
    https://www.copytechnet.com/images/smilies/biggrin.png
    Tags: ip-adress, laptop, printers, question, teamviewer
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7927
      #2
      Re: This might be a stupid question,

      I don't think so Hans.

      Just a thought. Maybe you can navigate her to reset printers to factory settings and then restart them to grab new IPs from router. Or find someone else to assist on place.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • allan
          RTFM!!

          5,000+ Posts
          • Apr 2010
          • 5459
          #3
          Re: This might be a stupid question,

          Are you sure about the IP range? Can you get her to give you an IP of one of the printers?

          If its a laptop and connected via WiFi, she could connect one of the printers with a network cable so that you can scan possible IP ranges using TeamViewer.
          Had a customer with a Samsung printer with an unknown IP and the only way I could find the printer was with the utility used when installing the driver.
          The customers laptop was connected to WiFi and the printer plunged into the laptop directly with a network cable. As per my instruction over the phone.
          The utility pics up the static IP of the printer even if its in a different range.
          You can even try to "add printer" and hope there are WSD services running on the printers.
          Whatever

            Comment

            • rthonpm
              Field Supervisor

              2,500+ Posts
              • Aug 2007
              • 2847
              #4
              Re: This might be a stupid question,

              Is the firewall on the machine set to the Public profile instead of Home or Work?

              Print a config page off the printers and compare the IP to what you set the ports to as well as the output of ipconfig on the computer.

              Sent from my Pixel 6 Pro using Tapatalk

                Comment

                • Tricky
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Apr 2009
                  • 2621
                  #5
                  Re: This might be a stupid question,

                  Can't she use a USB cable for the time being.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22954
                      #6
                      Re: This might be a stupid question,

                      If the laptop is on a different IP range from the printer, and you're viewing the laptop in TeamViewer, then no, you won't be able to remotely change the printers IP. But if she's as intelligent as you say, you can use TeamViewer to choose open IP addresses for the printers, then have her change the printers IP locally through the machine panel (assuming of course that the printer has a an operation panel.)

                      The other way would be to connect the laptop directly to the printer, temporarily set the IP to a suitable range, then browse into the printer's webpage to change the IP. Again, that would have to happen locally, not through TeamViewer.

                      I think the first thing I would ask for is a config page from each printer to see if the printers are in IP range. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • Hansoon
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Sep 2007
                          • 3355
                          #7
                          Re: This might be a stupid question,

                          Thanks guys, problem is I know the IP-Address exactly, they're static because I set them in the past myself and I also know the IP-Address of the notebook but how to get them together from a distance? The best suggestion appears to me to operate the laptop with WLAN and to let the old girl put the LAN-Cable directly in the laptop and see what happens.

                          I was hoping that there is some obscure CMD-Command to get what I need. I even know the MAC-Addresses of the printers......

                          Hans
                          “ Sent from my Intel 80286 using MS-DOS 2.0 “
                          https://www.copytechnet.com/images/smilies/biggrin.png

                            Comment

                            • Samanator
                              Service Manager

                              Site Contributor
                              VIP Subscriber
                              500+ Posts
                              • Sep 2017
                              • 571
                              #8
                              Re: This might be a stupid question,

                              I know that on some devices, one can make a TCP/IP port using the host name of the device.

                              I have done this with Kyocera devices on networks where I know I cannot take the device off dynamic (many reasons why, but that's a discussion for another day). Then if the IP address of the device changes for any reason, the print driver seeks out the host name.

                              A configuration page may reveal the host name of the device. and that may be a way to browse to the devices network page (for example: //DeviceName).

                              Just a thought.

                                Comment

                                • slimslob
                                  Retired

                                  Site Contributor
                                  25,000+ Posts
                                  • May 2013
                                  • 36905
                                  #9
                                  Re: This might be a stupid question,

                                  I have ran into problems with customers having trouble printing after the internet modem/router has been replaced either because of failure or a change in ISP. Very seldom do they check the existing IP configuration but merely leave the device set to its default, often different form the previous one. As a result, static devices can no longer be found.

                                  One solution is to set everything on the local network to DHCP and then install print drivers using the device names.

                                    Comment

                                    • allan
                                      RTFM!!

                                      5,000+ Posts
                                      • Apr 2010
                                      • 5459
                                      #10
                                      Re: This might be a stupid question,

                                      Log into the router and change the IP range?
                                      Whatever

                                        Comment

                                        • slimslob
                                          Retired

                                          Site Contributor
                                          25,000+ Posts
                                          • May 2013
                                          • 36905
                                          #11
                                          Re: This might be a stupid question,

                                          Originally posted by allan
                                          Log into the router and change the IP range?
                                          Not always possible with an ISP provided device. That is why for my home I always install a separate router with AP and never use the ISP DHCP for anything other than the WAN side of the router.

                                            Comment

                                            • KenB
                                              Geek Extraordinaire

                                              2,500+ Posts
                                              • Dec 2007
                                              • 3945
                                              #12
                                              “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                                Comment

                                                • rthonpm
                                                  Field Supervisor

                                                  2,500+ Posts
                                                  • Aug 2007
                                                  • 2847
                                                  #13
                                                  Re: This might be a stupid question,

                                                  Originally posted by slimslob
                                                  Not always possible with an ISP provided device. That is why for my home I always install a separate router with AP and never use the ISP DHCP for anything other than the WAN side of the router.
                                                  I actually have two access points strung off my modem, which also has its own access point built-in.

                                                  ISP Wi-Fi network is used for smart TV's and IOT stuff. Pretty much anything that can't be managed or needs as little latency as possible.

                                                  First AP is my actual wired network: computers, NAS, etc.

                                                  Second AP is for my workbench to separate anything I'm working on from my main network.

                                                  Could have gone a VLAN route as well, but wasn't worth the hassle and wouldn't have given me the same segmentation.

                                                  Sent from my Pixel 6 Pro using Tapatalk

                                                    Comment

                                                    • tsbservice
                                                      Field tech

                                                      Site Contributor
                                                      5,000+ Posts
                                                      • May 2007
                                                      • 7927
                                                      #14
                                                      Re: This might be a stupid question,

                                                      Originally posted by KenB
                                                      This may be a bit more geeky than you want:

                                                      If you can get Wireshark on her PC (not sure if there is a portable version), with the printer turned off, start Wireshark.

                                                      When the printer starts up, it should send some number of packets on the wire.

                                                      Regardless of its IP, they will show in the capture. You will be able to see the printer’s IP.

                                                      I had to do this a few years back with a very old mainframe printer which had no pedigree.
                                                      But printers are set to static IPs and Hans knows their IPs.
                                                      As far as I can understand the problem is laptop is on different range.
                                                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                                        Comment

                                                        • KenB
                                                          Geek Extraordinaire

                                                          2,500+ Posts
                                                          • Dec 2007
                                                          • 3945
                                                          #15
                                                          Re: This might be a stupid question,

                                                          I forgot to mention, this is best achieved by using a crossover cable directly connected.

                                                          Also, virtually all modern PCs have NICs that will allow you to use a straight-through cable without the need to scramble for a crossover.
                                                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                                            Comment

                                                            Previous 1 2 template Next
                                                            Working...