Original toner Vs compatible , advice needed

[jakani]

hello everybody

my company started purchasing compatible due its low price and some problems with old dealer ,

anyway i know from posts i read from time to time that non Oem toner will cause problems in the machine in long term ,

and i will the one that will be stuck with it then ,

so i need some advice or any horror stories about the compatible toner for me to convince them to switch back to original one .

thank you very much ,

[Copier Addict]

Re: Original toner Vs compatible , advice needed

It would help if we knew what models of copiers you are using.
The company I work for has switched back to OEM for most of our models.
We had issues with black toner for the C353 and C360 series, so we now use OEM black for these and AM colours. Everything else we use all OEM.
Our BH350 series would slowly start producing faded copies after about 1000 or so pages after a drum and dev change. It took a while to figure out why until I had some spare time in the shop and experimented with one. I put in an OEM toner and set the machine for 500 copies and just let it go. Around the 250 mark the density started coming back and by the end of the 500 it was perfect. Pretty definitive I would say. Since the switch back to OEM we have regularly been getting close to 200% drum life, and fusers have been lasting a lot longer. So we have actually been saving money by using OEM.
BH423 series, same story.
Just my 2 cents

[allan]

Re: Original toner Vs compatible , advice needed

Original is the best option for sure but the cost does make it tempting to try it.
Trial and error got us the best compatible stuff out there and its not much cheaper probable like 30% less.

On say a B223 bad toner will chew the mag roller until it shines and shows on the copies shorten drum life and would not fuse properly causing a sticky build up on the roller.
10K to 15K prints later it will cause all of this maladies.

B601 would @#$% out 5K - 10K later

C360 would cost you a fortune to fix.

So get a rat machine to test the stuff on for at-least a 100K.

The German made toners works as good as the original.

[cscce]

Re: Original toner Vs compatible , advice needed

I have a customer with 5 Canon IRA c5030's. They switch to compatible toner and all seemed okay for a while. But then we started having ghosting issues that were only resolved by switching back to OEM toner. Also, when using the compatible toner the waste containers were filling up much faster. More waste = few pages per toner cartridge. So the savings were minimal at best. After returning to OEM toner all of these issues went away.

[Iowatech]

Re: Original toner Vs compatible , advice needed

One interesting way to see if the compatible supplies are OK is to study their warrantee return policy. If you get a bad batch, and you can show that's the case, and they will replace the bad supplies like the OEM manufacturer would, you've found a company that will stand behind their product and is awesome. Otherwise, you're entirely on your own.

[charm5496]

Re: Original toner Vs compatible , advice needed

we always do sample testing in our office or at a select customer to see how the machines hold up with the 3rd party toner installed in them. Normally the machines start having issues with the first couple days, and if by chance they do not the second round of toners installed will cause an issue with image quality. In the end the customer satisfaction just is not worth the pennies you are going to save.

[Woxner]

Re: Original toner Vs compatible , advice needed

Back in the day we tried many third party toner. we ended up with more service calls and parts usage. the machines run dirty. we only use oem

[Leebs14]

Re: Original toner Vs compatible , advice needed

We've found using non genuine toners mean you must change the developer/drums or image units when they are due for change, whereas if using genuine toner then these other consumable parts can be pushed past their life expectancy.

So we use compat toners on low usage customers and use genuine toner on high usage customers.

Seems to work for us

I


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[fixthecopier]

Re: Original toner Vs compatible , advice needed

We use only OEM on our contract machines. We do not sell aftermarket color to anyone. I rarely see after market go the expected life. Most will fail.

[allan]

Re: Original toner Vs compatible , advice needed

One interesting way to see if the compatible supplies are OK is to study their warrantee return policy. If you get a bad batch, and you can show that's the case, and they will replace the bad supplies like the OEM manufacturer would, you've found a company that will stand behind their product and is awesome. Otherwise, you're entirely on your own.

Our supplier imports the 3rd party toners. We did slip up badly with a batch that took 3 months to fix.
Now i just send it back to the supplier if he likes it or not.
He would not refund us for the installed toners only the ones still sealed.
Not a bad guy when it comes to this kind of think and will give us the first "new" toners for free to test and to decide if its good enough.

When in doubt use the original stuff.

[Synthohol]

Re: Original toner Vs compatible , advice needed

just my .02c
aftermarket toner=dirt in a bottle.
my 18 years of turning the screwdriver i have never had such poor CQ, failure to reach yield on consumables, clogged waste toner pipes, caked up toner in hopper, fusers that turn into presses, ATDC sensor failures from OEM toner.
anytime i see A/M toner in a machine the pit of my stomach starts to ache.
YMMV

[allan]

Re: Original toner Vs compatible , advice needed

For the color machines i totally agree, proved that on the C360 machines.
I have not found color toner that let the unit go past yield where the originals will let the yields go past double.

The B/W toner i use seems to be just as good. No ill effects found with that German stuff next to that is the compatible stuff from Japan.
Don't seem to be able to get the stuff from Japan any more.
The developer from Japan was half the price and worked perfectly.

If you can get a B600 to run it's yields then you know the stuff must be identical, may be better.
Even the B163/250/223 well exceeds the yields when it comes to toner and parts (3de party drums, blades, UFR and other bits and pieces)

If not for the 3de party stuff the dealers would struggle to compete with KM directly.
They can beat any copy charge by quite a margin.

Now i remember my days with Kyocera/Ricoh machines.
Its really stupid but the company i used to work for eventually close due to for what i believe was crappy consumables.
The guys there would refuse to buy better consumables and made the work load, parts cost and logistics over an 800 Km radius to costly.
It chewed on the company for a couple of years to the point were they could not pay staff on time anymore.
Luckily i resigned there well before that happened.

For the management, they did not have the correct technical understanding that if you kill the goose that lays the golden eggs things would turn tits up.

[neil greenhough]

Re: Original toner Vs compatible , advice needed

You can't make gold out of lead! If you put crap in you will get crap out. It's the manufacturers fault that this ridiculous situation of unsustainable no profit service costs has driven dealers to using 3rd party inferior toner. If their prices for toner were realistic dealers could make a honest buck. Also if dealers did their homework regarding actual page coverage and pages per job then they would quickly realise that they were on a hiding to nothing. Remember 10 percent of nothing is still nothing! Note to manufacturers - Stop being so greedy and give the dealers a chance. Remember, dealers put right what you get wrong. So how about a bit of payback!!!

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[nottoosharp]

Re: Original toner Vs compatible , advice needed

With sharp b/w machines I have had problems in about 50% of the mx models using non oem toners.


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[xdelios]

Re: Original toner Vs compatible , advice needed

I've used only Katun compatible toners and never ever expierenced a problem in any machine that we've used them.
Only once we had a DOA problem that was replaced with a new cartridge and everything was fine.

I suppose Katun is a guaranteed brand especially in Germany.