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  1. #1
    Trusted Tech 50+ Posts Copier repairman's Avatar
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    Bizhub C258 Issue: error-code: c5501

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    Model Name: Bizhub C258
    Issue: error-code: c5501
    Description:
    AC signal abnormality.
    The zero cross signal is not input during fusing phase control.
    Check: No abnormality in DCPU.
    No fuser failure.
    MFPB intermittently available.
    Is there a workaround with the firmware?

  2. #2
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Bizhub C258 Issue: error-code: c5501

    FW does not look as resolution in your case.
    Replace in that order:
    1. Fuser
    2. Power supply
    3. MFPB
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  3. #3
    Trusted Tech 50+ Posts Copier repairman's Avatar
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    Re: Bizhub C258 Issue: error-code: c5501

    Quote Originally Posted by tsbservice View Post
    FW does not look as resolution in your case.
    Replace in that order:
    1. Fuser
    2. Power supply
    3. MFPB
    If you move the MFPB of another device of the same model and install it, it works fine.

  4. #4
    Service Manager 10,000+ Posts
    Bizhub C258 Issue: error-code: c5501

    Phil B.'s Avatar
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    Re: Bizhub C258 Issue: error-code: c5501

    Quote Originally Posted by Copier repairman View Post
    If you move the MFPB of another device of the same model and install it, it works fine.
    then it sounds like PS or harnesses

  5. #5
    Master Of The Obvious 10,000+ Posts
    Bizhub C258 Issue: error-code: c5501

    blackcat4866's Avatar
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    Re: Bizhub C258 Issue: error-code: c5501

    Search: zero-cross error

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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