C308 consumable life not resetting dev/drums

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  • fishleg
    Trusted Tech
    Site Contributor
    250+ Posts
    • Mar 2009
    • 410
    #1

    C308 consumable life not resetting dev/drums

    We have 2 really strange machines, neither seem to reset their consumable counts when they are replaced which is screwing up the devs and drums very fast.

    We only noticed because the costs of these 2 machines was going through the roof 7 devs and 10 drums in a 6 month time frame. They are C308 and a C258 on the latest firmware. When putting a new dev in they go through the motions and the levels are at 6%-7% stable but the count do not reset, the drums do the same thing. Anyone got any ideas?
    Tags: c308, devs, drums, reset
    • Bix
      Service Manager
      1,000+ Posts
      • Apr 2018
      • 1421
      #2
      Re: C308 consumable life not resetting dev/drums

      Hi, are the drum and developer unit OEM?

        Comment

        • fishleg
          Trusted Tech
          Site Contributor
          250+ Posts
          • Mar 2009
          • 410
          #3
          Re: C308 consumable life not resetting dev/drums

          Originally posted by Bix
          Hi, are the drum and developer unit OEM?
          Same ones we use in the hundred other ones. Genuine Konica iu313k and the dv313's doesn't matter which colour none reset their counts.

            Comment

            • Bix
              Service Manager
              1,000+ Posts
              • Apr 2018
              • 1421
              #4
              Re: C308 consumable life not resetting dev/drums

              eeprom.jpg

              One component that concerns consumables is the EEPROM.
              Have you tried starting a Full Self Diagnostic? No error code in the service menu?
              The firmware you said is the latest. But exactly which one? is G00-X4 or higher?

                Comment

                • tsbservice
                  Field tech
                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7389
                  #5
                  Re: C308 consumable life not resetting dev/drums

                  Do Initialize all to restore default settings. Make sure someone didn't put machine into state to not recognize new units don't remember the name now but should be in manual.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • rrrohan
                      Service Manager
                      Site Contributor
                      1,000+ Posts
                      • Sep 2011
                      • 1967
                      #6
                      Re: C308 consumable life not resetting dev/drums

                      i had a C308 not reset its drum life. a power cycle magically fixed it tho

                        Comment

                        • Don N.
                          Trusted Tech
                          250+ Posts
                          • Nov 2011
                          • 408
                          #7
                          Re: C308 consumable life not resetting dev/drums

                          Originally posted by rrrohan
                          i had a C308 not reset its drum life. a power cycle magically fixed it tho
                          Several C558's with all original oem drums, etc. (meterw were low enough to not yet expire any drum) have a 2017 K drum install date which matches the cmy drum install dates. Ok so far... When we put a new oem DR313k in, the 10 bars reset, life goes to 99% and there is now no yield expiration date BUT- the K drum install date is still the same as the cmy drums... 2017...
                          We always do all data clear and latest fw when we refurb & sell off lease bizhubs. Everything works fine. I think this is now on at least 4 different C558 and C658 machines.
                          Sorry this doesn't help but just piles on the weirdness...

                            Comment

                            • Synthohol
                              Certified Konica Expert
                              Site Contributor
                              5,000+ Posts
                              • Mar 2016
                              • 5169
                              #8
                              Re: C308 consumable life not resetting dev/drums

                              i had the same scenario recently, 3 OEM drums no reset but i swapped chips with a color one and it told me improper drum installed so i know the 3 "fingers" are reading the chip ok.
                              still not solved.
                              We know a thing or two because we've seen a thing or two.
                              The medication helps though...

                                Comment

                                • Don N.
                                  Trusted Tech
                                  250+ Posts
                                  • Nov 2011
                                  • 408
                                  #9
                                  Re: C308 consumable life not resetting dev/drums

                                  Originally posted by Synthohol
                                  i had the same scenario recently, 3 OEM drums no reset but i swapped chips with a color one and it told me improper drum installed so i know the 3 "fingers" are reading the chip ok.
                                  still not solved.
                                  Synthohol
                                  I'd like to have a discussion with you about 8 series oem k vs cmy drums.
                                  Long ago my profile got screwed up and it has always said I have 65,554 messages.
                                  I'm not the best at using this forum's pm. How ca we talk? Email? Text, Whatsapp?
                                  It also says I am Donn0144. Not sure why.

                                    Comment

                                    • Synthohol
                                      Certified Konica Expert
                                      Site Contributor
                                      5,000+ Posts
                                      • Mar 2016
                                      • 5169
                                      #10
                                      Re: C308 consumable life not resetting dev/drums

                                      Don N. has exceeded their stored private messages quota and cannot accept further messages until they clear some space.

                                      IM me synthohol
                                      We know a thing or two because we've seen a thing or two.
                                      The medication helps though...

                                        Comment

                                        • Don N.
                                          Trusted Tech
                                          250+ Posts
                                          • Nov 2011
                                          • 408
                                          #11
                                          Re: C308 consumable life not resetting dev/drums

                                          Originally posted by Synthohol
                                          Don N. has exceeded their stored private messages quota and cannot accept further messages until they clear some space.

                                          IM me synthohol
                                          The screen says I have some 65,535 messages of 100 allowed. I try to clear it and it remains unchanged. been that way for years. See screenshot.copytechnet pm screenshot.JPG

                                            Comment

                                            • Synthohol
                                              Certified Konica Expert
                                              Site Contributor
                                              5,000+ Posts
                                              • Mar 2016
                                              • 5169
                                              #12
                                              Re: C308 consumable life not resetting dev/drums

                                              What happens if you hit clear folder?
                                              We know a thing or two because we've seen a thing or two.
                                              The medication helps though...

                                                Comment

                                                • copier tech
                                                  Field Supervisor
                                                  5,000+ Posts
                                                  • Jan 2014
                                                  • 7730
                                                  #13
                                                  Re: C308 consumable life not resetting dev/drums

                                                  Originally posted by Synthohol
                                                  What happens if you hit clear folder?
                                                  What happens if you drop this box down?

                                                  copytechnet pm screenshot.JPG

                                                    Comment

                                                    • Don N.
                                                      Trusted Tech
                                                      250+ Posts
                                                      • Nov 2011
                                                      • 408
                                                      #14
                                                      Re: C308 consumable life not resetting dev/drums

                                                      Originally posted by copier tech
                                                      What happens if you drop this box down?

                                                      [ATTACH=CONFIG]46221[/ATTACH]
                                                      Tried clearing folder many times. Won't clear. This drop down box lets me try with same results.
                                                      Capture.jpg

                                                        Comment

                                                        • rrrohan
                                                          Service Manager
                                                          Site Contributor
                                                          1,000+ Posts
                                                          • Sep 2011
                                                          • 1967
                                                          #15
                                                          Re: C308 consumable life not resetting dev/drums

                                                          its obviously a glitch with web site. id say your only hope of fixing it is to use this contact page. https://www.copytechnet.com/forums/sendmessage.php

                                                          it would be pretty funny if it didnt let you send a message due to the problem your trying to report lol

                                                            Comment

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