i series toner backup

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  • tmmdmmm
    Trusted Tech
    Site Contributor
    100+ Posts
    • Apr 2021
    • 173

    i series toner backup

    Been running into the toner rock issue on the i series causing noise. Had one back up so far it blocked the belt retraction sensor and threw codes. Got close to rolling that a half mile to our compressor to blow out.
    With parts on backorder I've just been vacuuming out the waste and cleaning the belt auger, but just got a callback on a machine from last month. First time I've ran into it the same machine doing it twice, surprising because its the lowest volume of the bunch.
    Last week I got a intermediate waste conveyance assy I ordered way back when the bulletin was released, threw it in this callback. Has anyone confirmed it as a solid solution with the updated spring? Other techs on my team have removed the two shutters involved with luck, but I haven't gone that far
  • copyrooks
    Trusted Tech
    Site Contributor
    100+ Posts
    • Oct 2013
    • 201

    #2
    Re: i series toner backup

    you can just take out the spring and cut some coils off of it. Not too hard to weasel it out and cut some coils off with some pliers to your liking. Time will tell if you didn't cut enough out. Haven't had to bust out my vacuum since the bizhub 601s then the i series came out.

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    • avecosat
      Trusted Tech
      250+ Posts
      • Jun 2012
      • 296

      #3
      Re: i series toner backup

      I have a bunch of machines doing the same thing with 2204 codes. I changed the intermediate waste conveyance assy and so far I haven't had to go back.

      Comment

      • tech51
        Senior Tech
        500+ Posts
        • Jan 2009
        • 837

        #4
        Re: i series toner backup

        Originally posted by copyrooks
        you can just take out the spring and cut some coils off of it. Not too hard to weasel it out and cut some coils off with some pliers to your liking. Time will tell if you didn't cut enough out. Haven't had to bust out my vacuum since the bizhub 601s then the i series came out.
        Easy job. I count 6 turns of the spring and snip with cutters, job done.

        Comment

        • tech51
          Senior Tech
          500+ Posts
          • Jan 2009
          • 837

          #5
          Re: i series toner backup

          Originally posted by avecosat
          I have a bunch of machines doing the same thing with 2204 codes. I changed the intermediate waste conveyance assy and so far I haven't had to go back.
          That code is related to the arm on the bottom left where the box goes not returning fast enough. Extra turn on its return spring cures that.

          Comment

          • SAR
            Trusted Tech
            100+ Posts
            • Jul 2009
            • 175

            #6
            Re: i series toner backup

            Thanks for posting this! I have just started seeing this issue recently on the i series machines.
            I was confused as to what spring to cut, but found the parts bulletin #12670 and figured it out.
            I am going to post a picture of the spring that needs to be cut, in case anyone else is not sure
            which spring to cut.

            spring (2).jpg

            Comment

            • srvctec
              Former KM Senior Tech
              500+ Posts
              • Oct 2009
              • 827

              #7
              Re: i series toner backup

              Originally posted by SAR
              Thanks for posting this! I have just started seeing this issue recently on the i series machines.
              I was confused as to what spring to cut, but found the parts bulletin #12670 and figured it out.
              I am going to post a picture of the spring that needs to be cut, in case anyone else is not sure
              which spring to cut.

              [ATTACH=CONFIG]52836[/ATTACH]

              It's this one. Thought I posted it in another thread about this already but couldn't find it.
              Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

              Comment

              • Cantechman
                Trusted Tech
                Site Contributor
                100+ Posts
                • Nov 2008
                • 216

                #8
                Re: i series toner backup

                Originally posted by srvctec
                It's this one. Thought I posted it in another thread about this already but couldn't find it.
                I had the 2204 error on a c450i today, it was making a noise. There was no buildup of toner, once i reinstalled it the error and noise went away. Should I still cut a few of the coils off the spring?
                Last edited by Cantechman; 03-01-2023, 04:02 AM.

                Comment

                • Synthohol
                  Certified Konica Expert
                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5169

                  #9
                  Re: i series toner backup

                  Originally posted by cantechman
                  I had the 2204 error on a c450i today, it was making a noise. There was no buildup of toner, one i reinstalled it the error and noise went away. Should I still cut a few of he coils off the spring?
                  Originally posted by tech51
                  That code is related to the arm on the bottom left where the box goes not returning fast enough. Extra turn on its return spring cures that.
                  not related to toner buildup.
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                  Comment

                  • Markks
                    Trusted Tech
                    Site Contributor
                    250+ Posts
                    • Feb 2018
                    • 412

                    #10
                    Re: i series toner backup

                    Originally posted by SAR
                    Thanks for posting this! I have just started seeing this issue recently on the i series machines.
                    I was confused as to what spring to cut, but found the parts bulletin #12670 and figured it out.
                    I am going to post a picture of the spring that needs to be cut, in case anyone else is not sure
                    which spring to cut.

                    [ATTACH=CONFIG]52836[/ATTACH]
                    Since only the tech should be pulling this out we just take out the spring and tape shutter open.

                    Comment

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