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  1. #1
    Field Supervisor 500+ Posts
    C-360i, boot up issues...


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    C-360i, boot up issues...

    Hey guys...does anyone know the back door (if any) to get into the service mode? I did an Initialization and now the machine won't let me in SM any longer. The Counter button as well as the Copy/Scan buttons are grayed out and stay that way, so I have no way to get into SM. I tried re-loading the F/W that the machine started with (G4) and the machine took it, but no change after that. Seems like a boot up problem but not sure.

    Any help appreciated!
    OC

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C-360i, boot up issues...

    As usual do trouble reset and start from there with normal sequence s00s01 9272x4.
    Regards

    Besides G4 firmware is not what I ever heard.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  3. #3
    Field Supervisor 500+ Posts
    C-360i, boot up issues...


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    Re: C-360i, boot up issues...

    Quote Originally Posted by tsbservice View Post
    As usual do trouble reset and start from there with normal sequence s00s01 9272x4.
    Regards

    Besides G4 firmware is not what I ever heard.
    Thanks t s b.. I did do a trouble reset also and i'm pretty sure what I loaded was g4 firmware?

  4. #4
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C-360i, boot up issues...

    Quote Originally Posted by Oystercopy View Post
    Thanks t s b.. I did do a trouble reset also and i'm pretty sure what I loaded was g4 firmware?
    I meant to start service sequence from trouble reset screen without touching OK just do normal service entry. Have fun. G4 isn't available here afaik.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  5. #5
    Certified Konica Expert 2,500+ Posts
    C-360i, boot up issues...

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    Re: C-360i, boot up issues...

    if you initialized the machine boot to a firmware stick and select "machine/type"
    make sure they arent both FF
    there is a hex based on the serial# in the manual.
    i think this will fix this as ive seen it before.
    only other thing was the format ssd sequence.
    good luck.
    We know a thing or two because we've seen a thing or two.
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  6. #6
    Field Supervisor 500+ Posts
    C-360i, boot up issues...


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    Re: C-360i, boot up issues...

    THANKS for all the help guys! I am currently reformatting the drive. I was able to get into SM from the Trouble Reset screen, thanks to TSB for that one. We'll see where
    it goes from here. I just did the same procedure with another C-360i yesterday (initialization) with no issues... not sure what went wrong on this one!

    OC

  7. #7
    Field Supervisor 500+ Posts
    C-360i, boot up issues...


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    Re: C-360i, boot up issues...

    OK, so after Physically and Logically reformatting the drive in SM (both having to be accessed through the Trouble Reset), the machine seems to be behaving normally.

    Now to do all the FW upgrading.

    Thank you again guys!

    OC

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