C558 error C3102

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  • cube10025@gmail.com
    Technician

    50+ Posts
    • Aug 2022
    • 50
    #1

    C558 error C3102

    Hello, some help with c558.

    When I do a reset, I can hear the machine grinding gears. The gears on the fuser are really hard to turn, and there is a white button on top. I am not certain what this does. Anyway, I am not sure if it's the fuser or something else. I can't find where to run the motor test in service mode. Can I run the motor test without the fuser?

    white button.jpg
    Tags: c558, fuser, gears, run, test
    • elmaligno
      Expert technician KM

      100+ Posts
      • Oct 2009
      • 243
      #2
      Re: C558 error C3102

      Remove the side covers of the fixing unit and you will see the gears. Almost 100% you will have one or more with broken teeth, that is the problem, and it is very common if the fuser is old.
      Field technician since 1994

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        • cube10025@gmail.com
          Technician

          50+ Posts
          • Aug 2022
          • 50
          #3
          Re: C558 error C3102

          Originally posted by elmaligno
          Remove the side covers of the fixing unit and you will see the gears. Almost 100% you will have one or more with broken teeth, that is the problem, and it is very common if the fuser is old.
          I did open it, did not see any broken gears, I will replace the unit, but I am afrid there might be broken gears in the printer.

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            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7569
              #4
              Re: C558 error C3102

              Originally posted by cube10025@gmail.com
              I did open it, did not see any broken gears, I will replace the unit, but I am afrid there might be broken gears in the printer.
              Replace the fuser and you should be good.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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                • kingarthur
                  Service Manager

                  1,000+ Posts
                  • Feb 2008
                  • 1187
                  #5
                  Re: C558 error C3102

                  you'll probably find the bearings/bushings on the cleaning roller have seized, it's a known fault - there was a mod on the earlier fusers, where the bushings were replaced with bearings. newer fusers already have the new parts
                  Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                    Comment

                    • cube10025@gmail.com
                      Technician

                      50+ Posts
                      • Aug 2022
                      • 50
                      #6
                      Re: C558 error C3102

                      Originally posted by kingarthur
                      you'll probably find the bearings/bushings on the cleaning roller have seized, it's a known fault - there was a mod on the earlier fusers, where the bushings were replaced with bearings. newer fusers already have the new parts
                      Opend it and you seem to be right.

                      Replaced the fusor, and it worked.

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