TASKalfa 3051ci error C2840

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  • kyove
    Technician

    50+ Posts
    • Apr 2015
    • 62
    #1

    TASKalfa 3051ci error C2840

    Hi Guys,

    I have a problem with a TASKalfa 3051ci. Initally sometimes, now often give error C2840.

    I have already clean the transfer belt cleaning section and the waste toner cleaning pipe.

    I manually rotate transfer belt cleaning motor and I did not notice a unusually load. Turning is soft!

    What can I do? Any ideas?

    Thank you in advance,
    Kyove
    Tags: None
    • AlbertK
      Technician

      50+ Posts
      • Jul 2014
      • 90
      #2
      Re: TASKalfa 3051ci error C2840

      I had the same problem on a higher volume machine and found a bulletin regarding the change of the TR cleaning section for models before a certain serial number.
      Had to do Firmware and change TR unit.

      Is the rest of the waste path clean? does the waste reach the waste box?

      I would do Firmware first and then test before changing the TR unit.
      The product may be brilliant and the salesperson proficient, but if the technician isn’t efficient, then the story will end there.

        Comment

        • kyove
          Technician

          50+ Posts
          • Apr 2015
          • 62
          #3
          Re: TASKalfa 3051ci error C2840

          I'm already on the latest firmware:

          TASKalfa 3051ci, 3551ci, 4551ci, 5551ci
          Version: 06.04.0020 (2016-12-05)
          Release Date: 2016-12-12

          The waste path seems to be ok. WT cleaning pipe has normal dirty inside, even the transfer belt cleaning.

          I carefully vacuum the inner unit (or image formation holder) and dirty seems to be on the average.
          Machine has 213k copies: 84 bw and 129k color.

          Any suggestion?

          Can you send me the bullettin please? My email is blackjf@libero.it

          Thx,
          Kyove

            Comment

            • darry1322
              Senior Tech

              Site Contributor
              500+ Posts
              • Oct 2010
              • 817
              #4
              Re: TASKalfa 3051ci error C2840

              I had the same problem on a higher volume machine and found a bulletin regarding the change of the TR cleaning section for models before a certain serial number.
              Had to do Firmware and change TR unit.
              I'm already on the latest firmware:

              TASKalfa 3051ci, 3551ci, 4551ci, 5551ci
              Version: 06.04.0020 (2016-12-05)
              Release Date: 2016-12-12

              The waste path seems to be ok. WT cleaning pipe has normal dirty inside, even the transfer belt cleaning.

              I carefully vacuum the inner unit (or image formation holder) and dirty seems to be on the average.
              Machine has 213k copies: 84 bw and 129k color.
              Change the transfer belt.

                Comment

                • kaborwen
                  Trusted Tech
                  • Feb 2010
                  • 146
                  #5
                  Re: TASKalfa 3051ci error C2840

                  Originally posted by AlbertK
                  I had the same problem on a higher volume machine and found a bulletin regarding the change of the TR cleaning section for models before a certain serial number.
                  Had to do Firmware and change TR unit.

                  Is the rest of the waste path clean? does the waste reach the waste box?

                  I would do Firmware first and then test before changing the TR unit.
                  Hi,
                  I have the same problem. Can you give me the SB please ?
                  Thanks you.

                    Comment

                    • craigster
                      Trusted Tech

                      100+ Posts
                      • Apr 2016
                      • 201
                      #6
                      Re: TASKalfa 3051ci error C2840

                      latest firm for that model is 7.01

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22965
                          #7
                          Re: TASKalfa 3051ci error C2840

                          Make sure that the 32pin connector is entirely seated ... no bent pins. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

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