Kyocera P2040DN 4211, overlapping Paper

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  • bergerb
    Technician
    • May 2020
    • 10
    #1

    [Jamming] Kyocera P2040DN 4211, overlapping Paper

    Hi,

    got some paper jams, first thought it only is a case of "rollers are dusty again", but after cleaning, it still would not want to stop jamming.

    I am getting an 4211 Jam-Code, which would indicate the following:
    Jam 4211 on Ecosys M2640idw - Copytechnet.com
    https://www.copytechnet.com/forums/kyocera-mita-copystar/163913-jam-4211-ecosys-m2640idw.html?highlight=kyocera+clutch+jam+4211


    But I don't think that this is the case, since my paper is overlapping in the rear of the printer (Attachment) (I guess sensor tries to see space between pages, but there is no space?)
    If the fuser is slipping, it should leave more space and not less, or am I thinking in the wrong direction here?

    I Checked the wrong "feed-solenoid" - this printer doesn't have a feed solenoid, it has a clutch. The solenoid is for the MP tray

    By the way, how do those solenoids work? As far as I could see, it just throws a tooth into a plastic gear, but how does that stop the gear from rotating, if it is driven by a motor? Is there some kind of torque limiting that makes that possible?

    I am guessing something with the feed-clutch / feed-assembly? Do those fail? And what parts of it?

    The Printer has now about 20 000 Pages.

    Any Ideas? Anything obvious I am missing?

    //EDIT: Unless of course the first paper already slipped... mhh sometimes you just have to write it down.. :S
    Attached Files
    Tags: 4211, overlap, paper, printer, space
    • tmaged
      Owner/Service Manager

      Site Contributor
      1,000+ Posts
      • Oct 2008
      • 1865
      #2
      Re: Kyocera P2040DN 4211, overlapping Paper

      The only real problem with these units is the fuser. Search on here for fixes, as Kyocera has never rectified the issue with updated fusers.
      Hope that helps !
      -Tony
      www.dtios.com
      Become a fan on Facebook

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22989
          #3
          Re: Kyocera P2040DN 4211, overlapping Paper

          Originally posted by tmaged
          The only real problem with these units is the fuser. Search on here for fixes, as Kyocera has never rectified the issue with updated fusers.
          Especially this particular jam code. It's probably the fuser, even at only 20K prints. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • lees
              Technician

              50+ Posts
              • Apr 2011
              • 95
              #4
              Re: Kyocera P2040DN 4211, overlapping Paper

              We have replaced hundreds of these fusers for this reason. Replace the fuser and the issue will be resolved just as others have posted. If you don't have a fuser handy, many times you can put the printer in quiet mode and the jamming will stop. This is only a temporary resolution that will last until the fuser can be replaced. The fuser will have to be replaced. We have seen it at 20K up to 80K. Most of it happens between 30-40K.

                Comment

                • bergerb
                  Technician
                  • May 2020
                  • 10
                  #5
                  Re: Kyocera P2040DN 4211, overlapping Paper

                  Alright then thanks!

                    Comment

                    • gimikbg
                      Junior Member
                      • Jul 2021
                      • 6
                      #6
                      Re: Kyocera P2040DN 4211, overlapping Paper

                      Here is the solution for your problem:

                      https://youtu.be/C2dcyLhGZsQ


                      Hope it helps you!
                      https://www.youtube.com/@GIMIKBG

                        Comment

                        • StratManDan
                          Technician

                          50+ Posts
                          • Nov 2018
                          • 96
                          #7
                          Re: Kyocera P2040DN 4211, overlapping Paper

                          I wish I had a dollar for every time I've replaced the fuser because of this particular jam. Usually a J4211. From what I've been told, the spring on the sensor actuator, over time, becomes weak, and causes a delay in the "message" that the lead edge of the paper has entered the fuser. All the others who have responded are precisely correct. Replace the fuser and your troubles are over.

                            Comment

                            • gimikbg
                              Junior Member
                              • Jul 2021
                              • 6
                              #8
                              Re: Kyocera P2040DN 4211, overlapping Paper

                              Originally posted by StratManDan
                              I wish I had a dollar for every time I've replaced the fuser because of this particular jam. Usually a J4211. From what I've been told, the spring on the sensor actuator, over time, becomes weak, and causes a delay in the "message" that the lead edge of the paper has entered the fuser. All the others who have responded are precisely correct. Replace the fuser and your troubles are over.
                              Sure! It is a common problem. I have a video for it too!

                              https://youtu.be/-XVpsNlDYLk


                              Hope it will help to someone!
                              https://www.youtube.com/@GIMIKBG

                                Comment

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