[Jamming] taskalfa 3500i jam 0000

[Westpark15]

hi i have an intermitent jamming issue.
jam code 0000
i have cleaned all the sensors in vertical pass and horizontal. i have taked the exit unit out and checked the sensors out.
I cleaned all up put a 1000 test copies through no issue come to sign my jon off and bam paper jam was present but nothing was printing and no paper anywhere.
anyone help would be apreciated

Thanks nigel.

[blackcat4866]

Re: taskalfa 3500i jam 0000

Print off the event log. What jams are stored? =^..^=

[JustManuals]

Re: taskalfa 3500i jam 0000

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[Westpark15]

Re: taskalfa 3500i jam 0000

Hi thanks for the reply
all jams are at 0000

[blackcat4866]

Re: taskalfa 3500i jam 0000

On the event log? =^..^=

[Westpark15]

Re: taskalfa 3500i jam 0000

Jam code is j0000 but it's intermittent I can copy over a 1000 doesn't miss a beat leave it come back and there it is jam j0000

[blackcat4866]

Re: taskalfa 3500i jam 0000

No, stop talking for a second. Did you print the event log? =^..^=

[Westpark15]

Re: taskalfa 3500i jam 0000

Yeah I have printed the event log

[blackcat4866]

Re: taskalfa 3500i jam 0000

As you probably already know, J0000 is a non-specific jam, indicating paper present at power On. It does not indicate a specific location, just that paper was present somewhere at power On.

Usually, if a person were to print off the jam log they would see that preceding the J0000 there is a paper jam that occurred with a different code, a code that the person could look up then identify the original jam. That same person might notice that there was an error condition that occurred just before the J0000. But that person would not have that information if they fibbed about printing off the event log because they didn't know how.

J0000 is a consequence of power being turned off with jammed paper left in the machine, not a cause. From what you've said, the only thing we know for sure, is that your enduser powers off the machine each time the jam or error occurs. If you really want help, swallow your pride and go print the event log. =^..^=

[kibbs]

Re: taskalfa 3500i jam 0000

hi i have an intermitent jamming issue.
jam code 0000
i have cleaned all the sensors in vertical pass and horizontal. i have taked the exit unit out and checked the sensors out.
I cleaned all up put a 1000 test copies through no issue come to sign my jon off and bam paper jam was present but nothing was printing and no paper anywhere.
anyone help would be apreciated

Thanks nigel.

check the paper feed sensors and exit section sensors...!!

[Tonerkiller]

Re: taskalfa 3500i jam 0000

Have the mods. been done to the machine? Is that mylar by the syn sensor there to prevent all of the paper dust from falling on it? Clean that sensor and the dust collector.

[copiman]

Re: taskalfa 3500i jam 0000

Have the mods. been done to the machine? Is that mylar by the syn sensor there to prevent all of the paper dust from falling on it? Clean that sensor and the dust collector.

Hey Tonerkiller. Was looking at Kyocera threads. I looked for this on the Kyocera site and cannot find a Technical Bulletin for this? Can you post the number. I'm new to Kyocera. Just got back from my first school.

[Kidaver]

Re: taskalfa 3500i jam 0000

I had a KM 4050 or KM 2560...don't really remember...but it was at a bank that was under a lot of new construction for a period of time and was getting a lot of random J00 on it....I suspected it was due to the workers drawing down power in the building with all their tools....was never able to actually get in and prove it...but hey after the construction was all done those J00's just stopped happening....so ya might take a look at power...

[Nrg]

Re: taskalfa 3500i jam 0000

hi i have an intermitent jamming issue.
jam code 0000
i have cleaned all the sensors in vertical pass and horizontal. i have taked the exit unit out and checked the sensors out.
I cleaned all up put a 1000 test copies through no issue come to sign my jon off and bam paper jam was present but nothing was printing and no paper anywhere.
anyone help would be apreciated

Thanks nigel.

Hi Nigel,

I've had the same problem.
In my case it was one of the two sensors in on the exit unit.
These will malfunction after a while.
If u let the machine cool down they will resume working.
But u should replace them.
If u want to make sure u should test them in maintenance mode U031 when the problem occurs.
There should only be 1 sensor (exit job separator) active if u don't have a finisher attached.
If Exit feed or exit paper is active that sensor will be malfunctioning.

i hope this can help u
grtz Tim

[kibbs]

Re: taskalfa 3500i jam 0000

Hi Nigel,

I've had the same problem.
In my case it was one of the two sensors in on the exit unit.
These will malfunction after a while.
If u let the machine cool down they will resume working.
But u should replace them.
If u want to make sure u should test them in maintenance mode U031 when the problem occurs.
There should only be 1 sensor (exit job separator) active if u don't have a finisher attached.
If Exit feed or exit paper is active that sensor will be malfunctioning.

i hope this can help u
grtz Tim

yeah... i completely agree with you i face this problem 2 times... i change the exit job separator sensor.. it has two sensor one on the middle and another one the side... you have trouble shoot by manual triggering.. with the paper...