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  1. #1
    Senior Tech 250+ Posts
    Join Date
    Feb 2014
    Location
    Bristol
    Posts
    350
    Rep Power
    17

    MX2630 switching itself off

    In am posting this in advance of my visit to the machine to ask if anyone has seen this issue? The customer is saying that the machine starts up and comes to ready and then switches itself back off again and they have tried starting it up but it just does the same thing? They are starting it by the button on the top not the on switch inside.

    im asking in advance as they are miles away and Iím not sure what to take with me?

    Thanks

  2. #2
    Field Supervisor 500+ Posts
    MX2630 switching itself off

    copiertec's Avatar
    Join Date
    Jan 2016
    Location
    Centereach, L.I. New York
    Posts
    949
    Rep Power
    36

    Re: MX2630 switching itself off

    Are they mistaking power save for the machine shutting down? I get that a lot clients complain the machine is off when it is simply in power save mode.

  3. #3
    Technician
    Join Date
    May 2009
    Location
    Newington, Ct
    Posts
    29
    Rep Power
    0

    Re: MX2630 switching itself off

    I have seen this happen with compatible toner. Pull the toners out of the machine and see if the machine stays on. If so install the toners one by one until you find the defective toner.

  4. #4
    Technician
    Join Date
    Apr 2020
    Location
    New Berlin Wisconsin
    Posts
    20
    Rep Power
    2

    Re: MX2630 switching itself off

    Sometimes a corrupt print job can cause machine to keep cycling on and off, try disconnecting network cable and see if that corrects issue

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