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  1. #1
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    MX-M365 adf issue

    Randomly when you put a document in the document feeder it says open cover and remove jam. Opening and closing the ADF cover doesnít always clear the code. It almost seems like there is an issue with the last sensor that the paper passes before itís scanned.
    This is the first one of these I have ever seen so Iím not even sure how to get the actual jam code?
    Any suggestions ?
    Thanks
    Dave

  2. #2
    Service Manager 1,000+ Posts
    MX-M365 adf issue

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    Re: MX-M365 adf issue

    Have you tried cleaning the document feeder? Removed covers and cleaned sensors and inspected? That would be a good start.

  3. #3
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    Re: MX-M365 adf issue

    I have not yet, but I will Monday.
    Thanks

    Quote Originally Posted by copiertec View Post
    Have you tried cleaning the document feeder? Removed covers and cleaned sensors and inspected? That would be a good start.

  4. #4
    Senior Tech 250+ Posts driving lots of miles's Avatar
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    Re: MX-M365 adf issue

    Quote Originally Posted by deputydogg View Post
    Randomly when you put a document in the document feeder it says open cover and remove jam. Opening and closing the ADF cover doesn’t always clear the code. It almost seems like there is an issue with the last sensor that the paper passes before it’s scanned.
    This is the first one of these I have ever seen so I’m not even sure how to get the actual jam code?
    Any suggestions ?
    Thanks
    Dave
    We have had this issue several times and the sensor flag in the lower transport unit in the ADF, it gets knocked out of place when the customer removes a Jam
    Last edited by driving lots of miles; 02-26-2021 at 10:15 PM. Reason: more info

  5. #5
    Service Manager 1,000+ Posts
    MX-M365 adf issue

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    Re: MX-M365 adf issue

    Quote Originally Posted by deputydogg View Post
    I have not yet, but I will Monday.
    Thanks
    I would suggest a can of compressed air and a screwdriver, covers are not to difficult to remove. Blow it out good, clean and check sensors, clean all rollers and go from there, dirty sensors cause strange things. I had one that would not recognize a document or show a jam when it was loaded, it was a dusty environment, so every couple of months, I would blow it out clean it up good and they would be good for the next couple of months.

  6. #6
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    Re: MX-M365 adf issue

    Quote Originally Posted by deputydogg View Post
    Randomly when you put a document in the document feeder it says open cover and remove jam. Opening and closing the ADF cover doesn’t always clear the code. It almost seems like there is an issue with the last sensor that the paper passes before it’s scanned.
    This is the first one of these I have ever seen so I’m not even sure how to get the actual jam code?
    Any suggestions ?
    Thanks
    Dave
    Jam Code?

  7. #7
    Sharp & HP Tech 100+ Posts austonrush's Avatar
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    Re: MX-M365 adf issue

    Please check your jam code in sim 22-6, also check your adf sensors in sim 2. Once done you'll know exactly which sensor is the issue. From there you can determine whether your sensor is dirty, has a jammed flag or is dead and requires replacement.

  8. #8
    Service Manager 1,000+ Posts
    MX-M365 adf issue

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    Re: MX-M365 adf issue

    We haven't heard back in over a week , so I am assuming the issue is fixed. Sharp came out with updated sensors for this series, however, cleaning and sometimes a extra wrap on the springs usually does the trick. I always enjoy getting to the sppd3 sensor on this series.

  9. #9
    Sharp & HP Tech 100+ Posts austonrush's Avatar
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    Re: MX-M365 adf issue

    Quote Originally Posted by copiertec View Post
    We haven't heard back in over a week , so I am assuming the issue is fixed. Sharp came out with updated sensors for this series, however, cleaning and sometimes a extra wrap on the springs usually does the trick. I always enjoy getting to the sppd3 sensor on this series.
    yeah we wrap that spring an extra time as well! Sensors were quite unreliable from sharp for a couple years on all their machines from that era... better now at least! Still got a lot of these machines in the field.

  10. #10
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    Re: MX-M365 adf issue

    I took ADF covers off , blew out all sensors, wrapped spring another round. No issues since.
    Sorry for the delay.
    Dave

    Quote Originally Posted by copiertec View Post
    We haven't heard back in over a week , so I am assuming the issue is fixed. Sharp came out with updated sensors for this series, however, cleaning and sometimes a extra wrap on the springs usually does the trick. I always enjoy getting to the sppd3 sensor on this series.

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