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  1. #1
    Trusted Tech 50+ Posts CoreyAbels's Avatar
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    Private Message/Notifications Issue

    I'm not sure where to post this issue, I have tried the Contact Us section of the website and I have not received a response.

    I cannot send private messages due to the system thinking that I have 65k messages stored in my account. I do NOT have ANY messages stored anywhere. Is there someone who can assist with this issue?

    If this is not the appropriate avenue, can someone direct me to a person, or web admin to fix the problem?

    Thank you!

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Private Message/Notifications Issue

    Good news is you're not the only one.
    Bad news is afaik this is forum glitch...
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
    Trusted Tech 50+ Posts CoreyAbels's Avatar
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    Re: Private Message/Notifications Issue

    Quote Originally Posted by tsbservice View Post
    Good news is you're not the only one.
    Bad news is afaik this is forum glitch...
    Fair enough, I did read through a previous post in this section referring to the same problem AFTER posting my question... LOL


  4. #4
    Master Of The Obvious 10,000+ Posts
    Private Message/Notifications Issue

    blackcat4866's Avatar
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    Re: Private Message/Notifications Issue

    You did exactly the right thing. Posting here will get the attention of Aneurysm. I'm sure that it will be straightened out shortly. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Trusted Tech 50+ Posts CoreyAbels's Avatar
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    Re: Private Message/Notifications Issue

    Much appreciated!

    Sent from my Pixel 7 using Tapatalk

  6. #6
    Retired 10,000+ Posts
    Private Message/Notifications Issue

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    Re: Private Message/Notifications Issue

    While you are waiting for the administrator to login, what do you see when you click on Private Messages? In Inbox do you see any messages listed? If you do there should be a check box at the top right. If you do, click it to place a check mark in it which will select everything in the Inbox. You should then have an option at the bottom for Selected Messages and then select Delete as the action you want to do with the selected messages then click Proceed. Do the same thing for Sent Massages. Once you are able to clear one of the folders, Folder Control for that folder only might show that you messages in some other folder and then an option to (Empty Folder)? If so, click it and see if the problem is cleared.

  7. #7
    Master Of The Obvious 10,000+ Posts
    Private Message/Notifications Issue

    blackcat4866's Avatar
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    Re: Private Message/Notifications Issue

    There's something magical about the number 65,535. It's the binary number "1111111111111111".

    It's come up before, when I had an issue with a copy count collecting software. Each time I initiated the program to collect copy counts it generated 65,535 corrupt print jobs for each printer. Our IT department was somewhat unhappy with me.

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Retired 10,000+ Posts
    Private Message/Notifications Issue

    slimslob's Avatar
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    Re: Private Message/Notifications Issue

    Quote Originally Posted by blackcat4866 View Post
    There's something magical about the number 65,535. It's the binary number "1111111111111111".

    It's come up before, when I had an issue with a copy count collecting software. Each time I initiated the program to collect copy counts it generated 65,535 corrupt print jobs for each printer. Our IT department was somewhat unhappy with me.

    =^..^=
    I am familiar with 65,535. 65,535 is 216-1 and is often used in unsigned binary for -1. Back when we occasionally had to manually enter HDD parameters on PCs. It was what had to be entered for the landing zone when the actual track was -1.

    I have also seen it as a register over flow indication such as with Ricoh color models on the toner level memory with a bad RFID chip or board
    Last edited by slimslob; 11-16-2022 at 08:18 PM. Reason: Added last line

  9. #9
    Trusted Tech 50+ Posts CoreyAbels's Avatar
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    Re: Private Message/Notifications Issue

    Quote Originally Posted by slimslob View Post
    While you are waiting for the administrator to login, what do you see when you click on Private Messages? In Inbox do you see any messages listed? If you do there should be a check box at the top right. If you do, click it to place a check mark in it which will select everything in the Inbox. You should then have an option at the bottom for Selected Messages and then select Delete as the action you want to do with the selected messages then click Proceed. Do the same thing for Sent Massages. Once you are able to clear one of the folders, Folder Control for that folder only might show that you messages in some other folder and then an option to (Empty Folder)? If so, click it and see if the problem is cleared.
    Thank you for the response

    I've attached a couple of screenshots for reference. Thanks guys!
    Attached Images Attached Images

  10. #10
    Retired 10,000+ Posts
    Private Message/Notifications Issue

    slimslob's Avatar
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    Re: Private Message/Notifications Issue

    Quote Originally Posted by CoreyAbels View Post
    Thank you for the response

    I've attached a couple of screenshots for reference. Thanks guys!
    On the second screen shot have toy tried clicking where it says (Empty Folder)

    -------------------------------------------------------^

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