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  1. #1
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    ir6570 e0004-00103

    my cousin have an IR6570. he is facing a problem
    the device shows e00004-00103
    he has checked LH, POwer, HT PCB board etc and all seems normal
    Please help


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    Quote Originally Posted by makarooroo View Post
    my cousin have an IR6570. he is facing a problem
    the device shows e00004-00103
    he has checked LH, POwer, HT PCB board etc and all seems normal
    Please help
    E004 -The IH power supply is faulty/the IH control mechanism is faulty.
    After correcting the fault, be sure to reset the error.

    (COPIER>FUNCTION>CLEAR>ERR)
    0103 The IH current is faulty. (no current)

    Check fuse in the Fixing Heater Power Supply
    Check the IH Cable Guide unit
    1. Re-fit all the connectors of the Fixing Heater Power Supply PCB.
    2. Replace the Fixing Heater Supply PCB with a new one.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
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    Quote Originally Posted by teckat View Post
    E004 -The IH power supply is faulty/the IH control mechanism is faulty.
    After correcting the fault, be sure to reset the error.

    (COPIER>FUNCTION>CLEAR>ERR)
    0103 The IH current is faulty. (no current)

    Check fuse in the Fixing Heater Power Supply
    Check the IH Cable Guide unit
    1. Re-fit all the connectors of the Fixing Heater Power Supply PCB.
    2. Replace the Fixing Heater Supply PCB with a new one.
    thank you for the reply i have forwarded the message to him.
    he says that he checked the IH unit in another machine but the unit is functioning properly


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    Technician 100+ Posts apollo's Avatar
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    Product : imageRUNNER 5070 / 5570 / 6570 Title : E004-0103 Error Code Error :
    The fuse in the Fixing Heater Power Supply keeps blowing causing E004-0103 code.

    The Fixing Heater Power Supply, the Fuser Heating Element and the DC CON pcb have all been replaced. Wall voltage at the wall outlet is within specification.

    Workaround :
    In this case, replacing the AC Driver PCB Assembly resolved the service issue. The part number for the AC Driver PCB Assembly is FM2-3043-000.

    also you could try...

    Problem :
    When the machine is powered on it displays an E004-0103 error code.

    Solution :
    To correct this issue the IH Cable Guide unit was replaced (part number FM2-3063-000). This part can be found on figure 106 item number 11 in the imageRUNNER parts catalog.


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    Quote Originally Posted by apollo View Post
    Product : imageRUNNER 5070 / 5570 / 6570 Title : E004-0103 Error Code Error :
    The fuse in the Fixing Heater Power Supply keeps blowing causing E004-0103 code.

    The Fixing Heater Power Supply, the Fuser Heating Element and the DC CON pcb have all been replaced. Wall voltage at the wall outlet is within specification.

    Workaround :
    In this case, replacing the AC Driver PCB Assembly resolved the service issue. The part number for the AC Driver PCB Assembly is FM2-3043-000.

    also you could try...

    Problem :
    When the machine is powered on it displays an E004-0103 error code.

    Solution :
    To correct this issue the IH Cable Guide unit was replaced (part number FM2-3063-000). This part can be found on figure 106 item number 11 in the imageRUNNER parts catalog.
    Thank you for all the responses
    But he could not find the location of the IH Cable Guide Unit. in the service manuals, only the part is listed in the part list etc. but the physical location is not shown. please help


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    IH stands for "induction heating."
    IH.JPG
    IH1.JPG
    11) Release the 3 locks of the harness guide [1], and
    free the harness from the harness guide; then,
    disconnect the 6 connectors.
    IH2.JPG
    IH3.JPG

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  7. #7
    Technician 100+ Posts apollo's Avatar
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    Figure 106 on parts manual, item 11 IH cable guide unit, hope this helps.

    Attached Files Attached Files

  8. #8
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    Quote Originally Posted by apollo View Post
    Figure 106 on parts manual, item 11 IH cable guide unit, hope this helps.
    Quote Originally Posted by teckat View Post
    IH stands for "induction heating."
    IH.JPG
    IH1.JPG
    11) Release the 3 locks of the harness guide [1], and
    free the harness from the harness guide; then,
    disconnect the 6 connectors.
    IH2.JPG
    IH3.JPG
    thank you all, he has tried the boards except AC driver unit on other machines and they work good. Now the IH Cable guide unit and the AC unit needs to be checked. as soon as he checks them i will post the output.
    Thank you


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    Hello all sorry for a late reply. the problem is not solved

    the present situation is

    IH board, HT board, PCB board, AC Driver Board, Main Board, heater section every thing checked with another machine and seems normal.

    Display comes in normal condition when the heater section is detached. we can make reserve copies...etc. in the memory.


    when heater section liver is closed the error e004-0103 comes immediately. what could be that?


    (when the liver closed the relay in IH board is triped - is there any sensor damage or wiring damage

    kindly help


  10. #10
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    Internal Connectors/Wiring need to be check for grounding to frame/short

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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