ir6570 e0004-00103

[makarooroo]

my cousin have an IR6570. he is facing a problem
the device shows e00004-00103
he has checked LH, POwer, HT PCB board etc and all seems normal
Please help

[teckat]

my cousin have an IR6570. he is facing a problem
the device shows e00004-00103
he has checked LH, POwer, HT PCB board etc and all seems normal
Please help

E004 -The IH power supply is faulty/the IH control mechanism is faulty.
After correcting the fault, be sure to reset the error.
(COPIER>FUNCTION>CLEAR>ERR)
0103 The IH current is faulty. (no current)

Check fuse in the Fixing Heater Power Supply
Check the IH Cable Guide unit
1. Re-fit all the connectors of the Fixing Heater Power Supply PCB.
2. Replace the Fixing Heater Supply PCB with a new one.

[makarooroo]

E004 -The IH power supply is faulty/the IH control mechanism is faulty.
After correcting the fault, be sure to reset the error.
(COPIER>FUNCTION>CLEAR>ERR)
0103 The IH current is faulty. (no current)

Check fuse in the Fixing Heater Power Supply
Check the IH Cable Guide unit
1. Re-fit all the connectors of the Fixing Heater Power Supply PCB.
2. Replace the Fixing Heater Supply PCB with a new one.

thank you for the reply i have forwarded the message to him.
he says that he checked the IH unit in another machine but the unit is functioning properly

[apollo]

Product : imageRUNNER 5070 / 5570 / 6570 Title : E004-0103 Error Code Error :
The fuse in the Fixing Heater Power Supply keeps blowing causing E004-0103 code.

The Fixing Heater Power Supply, the Fuser Heating Element and the DC CON pcb have all been replaced. Wall voltage at the wall outlet is within specification.

Workaround :
In this case, replacing the AC Driver PCB Assembly resolved the service issue. The part number for the AC Driver PCB Assembly is FM2-3043-000.

also you could try...

Problem :
When the machine is powered on it displays an E004-0103 error code.

Solution :
To correct this issue the IH Cable Guide unit was replaced (part number FM2-3063-000). This part can be found on figure 106 item number 11 in the imageRUNNER parts catalog.

[makarooroo]

Product : imageRUNNER 5070 / 5570 / 6570 Title : E004-0103 Error Code Error :
The fuse in the Fixing Heater Power Supply keeps blowing causing E004-0103 code.

The Fixing Heater Power Supply, the Fuser Heating Element and the DC CON pcb have all been replaced. Wall voltage at the wall outlet is within specification.

Workaround :
In this case, replacing the AC Driver PCB Assembly resolved the service issue. The part number for the AC Driver PCB Assembly is FM2-3043-000.

also you could try...

Problem :
When the machine is powered on it displays an E004-0103 error code.

Solution :
To correct this issue the IH Cable Guide unit was replaced (part number FM2-3063-000). This part can be found on figure 106 item number 11 in the imageRUNNER parts catalog.

Thank you for all the responses
But he could not find the location of the IH Cable Guide Unit. in the service manuals, only the part is listed in the part list etc. but the physical location is not shown. please help

[teckat]

IH stands for "induction heating."
IH.JPG
IH1.JPG
11) Release the 3 locks of the harness guide [1], and
free the harness from the harness guide; then,
disconnect the 6 connectors.
IH2.JPG
IH3.JPG

[apollo]

Figure 106 on parts manual, item 11 IH cable guide unit, hope this helps.

[makarooroo]

Figure 106 on parts manual, item 11 IH cable guide unit, hope this helps.

IH stands for "induction heating."
[ATTACH=CONFIG]8331[/ATTACH]
[ATTACH=CONFIG]8332[/ATTACH]
11) Release the 3 locks of the harness guide [1], and
free the harness from the harness guide; then,
disconnect the 6 connectors.
[ATTACH=CONFIG]8333[/ATTACH]
[ATTACH=CONFIG]8334[/ATTACH]

thank you all, he has tried the boards except AC driver unit on other machines and they work good. Now the IH Cable guide unit and the AC unit needs to be checked. as soon as he checks them i will post the output.
Thank you

[makarooroo]

Hello all sorry for a late reply. the problem is not solved

the present situation is

IH board, HT board, PCB board, AC Driver Board, Main Board, heater section every thing checked with another machine and seems normal.

Display comes in normal condition when the heater section is detached. we can make reserve copies...etc. in the memory.


when heater section liver is closed the error e004-0103 comes immediately. what could be that?


(when the liver closed the relay in IH board is triped - is there any sensor damage or wiring damage

kindly help

[teckat]

Internal Connectors/Wiring need to be check for grounding to frame/short

[makarooroo]

problem turned a new way

sorry for the late reply friends...
the machine was given for thorough checking.. at a service center. they examined each and every part in detail. and to their surprise everything works fine when on another body. the DC board was found to be the culprit in last. but that also is working when placed on another body.
so they suggested some memory problems.
well we took the machine back.
now we used another DC board on the machine it is working fine. the damaged (supposed) DC board works on the other machine also.
but whenever we insert the DC board it error code means "IH no Current"
what could be the issue.?
every component works fine when checked on other machines... even the DC board too.

"one more note.. at the first time the machine was damaged when a dad service person disconnected the internal fan its terminals somehow touched the body" this could be the reason - we are not sure..
please suggest something.. could it be a memory problem as the service center suggests?

[teckat]

why don't u just do a DCON clear on DC pcb.

think it's a connector issue-

[makarooroo]

why don't u just do a DCON clear on DC pcb.

think it's a connector issue-

Thank you very much. but we are little bit afraid. so can you please tell us step by step what to do?
or just goto service mode and clear dcon?
please advice...

[teckat]

u first print out the P PRINT Settings with the Functioning DC PCB/ in the Printer

power off/ remove DC PCB./
put in the DC pcb with the error message/
power up-get in service mode/
and do a DCON clear on Pcb this pcb/
power off printer/then power up/ if u now receive no error message/ u have a working DC PCB.
U can now put in the P PRINT settings , u printed out before-

if all goes well/ you will have Two DC Pcb's that function - and both will have same DCCON settings of that machine

if all does not go well with that error message DCpcb/ remove it/
and put back your functioning DCPcb u removed earlier/ since u did not do a DCON clear on it, u do not have to put back the settings from P PRINT-

Take that P PRINT and store with machine

[makarooroo]

Re: ir6570 e0004-00103

u first print out the P PRINT Settings with the Functioning DC PCB/ in the Printer

power off/ remove DC PCB./
put in the DC pcb with the error message/
power up-get in service mode/
and do a DCON clear on Pcb this pcb/
power off printer/then power up/ if u now receive no error message/ u have a working DC PCB.
U can now put in the P PRINT settings , u printed out before-

if all goes well/ you will have Two DC Pcb's that function - and both will have same DCCON settings of that machine

if all does not go well with that error message DCpcb/ remove it/
and put back your functioning DCPcb u removed earlier/ since u did not do a DCON clear on it, u do not have to put back the settings from P PRINT-

Take that P PRINT and store with machine

sorry took so much time.. but the other PCB was a friend's and it took some time to get it. finally did it in last week and wonder of wonders everything is fine..

we did just as instructed by you. thank you very much
mods please close this thread as the problem is solved