AirPrint mystery on a new C658

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  • RevilZ
    Junior Member
    • Sep 2016
    • 3

    [Misc] AirPrint mystery on a new C658

    I have run into a mystery with the new C658 model machine, AirPrint is missing. The setting option for it just doesn't exist. The button is gone but the space where it should be(in the menu) is still there, like it has been disabled somehow. I have turned on Bonjour and made sure there wasn't any weird network things disabled then did a network setting clear from service mode.

    Still no Option. According to KM this machine has the ability and should do it natively. There are only the initial release firmware out currently and the only special firmware that seems to do much doesn't mention AirPrint anything. though some of the things are face palm inducing as usual.

    Any thoughts or ideas as to where the setting might have gone or if there is another parent setting that's new to these machines?

    Thank you!
  • habik
    Service Manager

    Site Contributor
    1,000+ Posts
    • Apr 2010
    • 2014

    #2
    Re: AirPrint mystery on a new C658

    Check SSW168 in System2


    Sent from my iDon't believe in marketing device using Tapatalk
    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE

    Comment

    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5392

      #3
      Re: AirPrint mystery on a new C658

      Check out admin mode network settings page 2 for airprint.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

      Comment

      • emujo
        Field Supervisor

        2,500+ Posts
        • Jun 2009
        • 3009

        #4
        Re: AirPrint mystery on a new C658

        It's the function version..softswitch 25 to a hex 40 (I believe). Emujo
        If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • Woxner
          Senior Tech

          500+ Posts
          • Jul 2011
          • 803

          #5
          Re: AirPrint mystery on a new C658

          you might also have to update the voice firmware to update the function. the soft sw may not work without the update

          Comment

          • wseyller
            Service Manager

            1,000+ Posts
            • Sep 2012
            • 1129

            #6
            Re: AirPrint mystery on a new C658

            It is the function version like emujo said. Already had one of our techs go thru that on this model.

            Sent from my Nexus 6P using Tapatalk

            Comment

            • RevilZ
              Junior Member
              • Sep 2016
              • 3

              #7
              Re: AirPrint mystery on a new C658

              I will check the soft switches and version stuff. Thank you for the help. will reply with resolution.

              Comment

              • HoonBoy
                Trusted Tech

                100+ Posts
                • May 2011
                • 130

                #8
                Re: AirPrint mystery on a new C658

                on C458-C558-C658 series AirPrint needs to be activated with a license... Got one general for all machines...

                Comment

                • FixStuff
                  Technician

                  Site Contributor
                  • Aug 2015
                  • 16

                  #9
                  Re: AirPrint mystery on a new C658

                  Airprint does not need a license. It's the function version like Emujo said.

                  Comment

                  • RevilZ
                    Junior Member
                    • Sep 2016
                    • 3

                    #10
                    Re: AirPrint mystery on a new C658

                    OP here - So When I updated to the G3 firmware and set Sw. 25 to 60 Airprint settings showed back up. I had another machine in the office with the same out of box experience, and the same thing fixed it.

                    Thank you all for your assistance.

                    Comment

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