E series rebooting problem. Who's dealing with it?

[CompyTech]

We've got one rebooting on startup, after 3 seconds it cycles. We changed SSDB, fw. All was good for a week - problems back. Got another SSDB on order.

Looks like its a power/sleep mode issue. Which is what I suspected in the first place. The bulletin9103 was updated to change settings for power consumption in sleep mode, after we replaced the part.


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[mascan42]

Re: E series rebooting problem. Who's dealing with it?

I had a customer that was complaining about this a couple of months ago, but I never saw it myself.

[minimerlin]

Re: E series rebooting problem. Who's dealing with it?

We've got one rebooting on startup, after 3 seconds it cycles. We changed SSDB, fw. All was good for a week - problems back. Got another SSDB on order.

Looks like its a power/sleep mode issue. Which is what I suspected in the first place. The bulletin9103 was updated to change settings for power consumption in sleep mode, after we replaced the part.


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There is yet another Firmware version release for this E range...300+ bug fixes! C20- C8 is the latest.

[EarthKmTech]

Re: E series rebooting problem. Who's dealing with it?

what in the hell! 300 more bug fixes?!

I knew E series stood for Extremely buggy but this is ridiculous . . .

[saburnsjax]

Re: E series rebooting problem. Who's dealing with it?

Hi - not sure what specific model you are referring to, but we have a bizhub C654e and I can tell you from a user perspective I see the system reboot itself at least once if not multiple times a day with error code C-FC04. Very annoying.

[wseyller]

We already do the power sleep setting recommended by KM by default anyway during shop setup. I had an issue with the rebooting too on a C364e one month after install. We replaced the copier for this customer . The second copier for this customer then had the same issue after another month. I replaced the SSD and did the special firmware as recommended by KM. I also installed a Fluke line monitor to make sure there is no power issues but all is good and left it there for over month. But it happened again. Third failure for the same customer. The tech that is handling the third failure fortunately I had a backup of the address book and account track data. I made sure to have a backup because twice I spent 2 hours typing all that shit in.

In this case the copier will reboot and stay on for less than 5 seconds and then reboot with this pattern over and over.

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[Hansoon]

Re: E series rebooting problem. Who's dealing with it?

I have a rental customer insisting to have two new BH-552 monochrome's. Shall I keep it off a while and let them continue to use their still very good working old machines?

Their boss is a woman and the only reason for the change is that she finds the old equipment "yucky"

Hans

[SmellsHot]

Re: E series rebooting problem. Who's dealing with it?

552's don't have all the issues the "e" series are having.....

[Hansoon]

Re: E series rebooting problem. Who's dealing with it?

Sorry typo of course. The BH-552 is not available any more unfortunately. I meant the BH-554e. That's the one she want.

Hans

[SmellsHot]

Re: E series rebooting problem. Who's dealing with it?

From what I'm hearing is that it's basically anything within the "e" series....

[Hansoon]

Re: E series rebooting problem. Who's dealing with it?

The lady boss saw a brochure with the BH-554e and she became in love......

I told her about the problems but I'm afraid she will insist. I suggested to carry on 6 months with the good working old machines until de "e"-problems are solved but since she is the boss in that company and she already announced it to her staff............

Hans

[copier tech]

Re: E series rebooting problem. Who's dealing with it?

Is it just the "e" models with all the issues? So the C284 is OK only the C284e has issues?

[wseyller]

The lady boss saw a brochure with the BH-554e and she became in love......

I told her about the problems but I'm afraid she will insist. I suggested to carry on 6 months with the good working old machines until de "e"-problems are solved but since she is the boss in that company and she already announced it to her staff............

Hans

I wouldn't be discouraged from selling them. Not every one has the issue. The issues from what I see are small percentage compared to the population of these we have in the field but the problems are enough that it is of concern.

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[minimerlin]

Re: E series rebooting problem. Who's dealing with it?

I wouldn't be discouraged from selling them. Not every one has the issue. The issues from what I see are small percentage compared to the population of these we have in the field but the problems are enough that it is of concern.

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The latest firmware is available for the complete E series so should be applied asap.

[HoonBoy]

Re: E series rebooting problem. Who's dealing with it?

Yes... Unfortunately the 4th machine in 2 weeks time now with SSD problem... All C284e machines were the new type with single beam laser-units with GD1-A9 firmware installed.... Could someone share the release notes of the new C8 firmware, it's not available yet in my language...