E series rebooting problem. Who's dealing with it?

[mitchl]

Re: E series rebooting problem. Who's dealing with it?

Hey, I appreciate your feedback. You're right. I just don't get it. No one's asking a dealer to do anything wrong. Copiers get sold and moved from state to state. That's legal. The buyers and sellers and even the original owners that move them own the equipment, regardless of who sold it. It's not stolen, or black or grey market, although a lot of authorized dealers treat off lease equipment like it is. They tell my customers its "legacy" or "discontinued", even with 4+ years of support left. They are not even on KM's 3 year end of life list. For a dealer to be told by KM that there's a problem supporting a machine they didn't happen to sell is ridiculous. Say I buy a Smith & Wesson pistol in Montana and move to Florida, and I need service, especially for a problem that has a factory bulletin out on it. Say my local dealer didn't address the issue within a year. I can go to any S&W dealer and get the part, order it from S&W, or have them fix it if it's beyond my ability - MY CHOICE. Not everyone has a contract, and that's not illegal. Not every dealer addressed every machine under contract, and that's not the owner's fault. So the problem is with KM, and/or it's authorized dealers. They can point to their SSD vendors but it's still on them. Putting a time limit on the repair action is on them too. KM has the parts, and has recently provided them to their authorized dealers (still at no charge, but cost is irrelevant). I want to purchase said parts from any authorized dealer that will sell them, and pay their reasonable asking price. So far no dealer wants to take the time. You say they are taking a risk. From my view, the risk is that they are busy and it's off the beaten path, and they need to get their priority contract calls done. They consider this a favor, and a pain. A per-call customer is already low priority. A "legacy" machine and a tedious order process make it all the more so.
Please explain the risk, because no-one's trying to game the system. I'm just trying to fix three of KM's lost and abandoned mistakes that I legally purchased with a verifiable chain of custody. I genuinely thank you for your insight.

Is this Don that use to work for a joker named Pete many years ago? Did you use to come to Tampa to buy machines on Waters ave?

[Don N.]

Re: E series rebooting problem. Who's dealing with it?

Is this Don that use to work for a joker named Pete many years ago? Did you use to come to Tampa to buy machines on Waters ave?

Never worked for or with a Pete. Indy for 29 yrs. Have bought copiers in Tampa before.
My notifications box here says it's full - Over 100 max, with 65,584 unread private messages... I hit delete the messages but it still says full.

[jonbonse]

Re: E series rebooting problem. Who's dealing with it?

Don't know about the USA but these ssd boards are now available in the U.K. as a spare part and can be ordered as such.
However this is closely monitored by the parts department to avoid any stockpiling or selling on to unauthorised dealers.
I certainly wouldn't risk my job by selling them on....

Would you have the p/n? I must have an old version of the parts manual!

[tsbservice]

Re: E series rebooting problem. Who's dealing with it?

Try this - A5C1H02D15.

[EarthKmTech]

Re: E series rebooting problem. Who's dealing with it?

The rules around these ssd's has indeed changed, before we had to even return the old ones as part of the process. Now the used ones can just go in the trash. I guess the machines are old enough now that no one cares anymore.

[copier tech]

Re: E series rebooting problem. Who's dealing with it?

The rules around these ssd's has indeed changed, before we had to even return the old ones as part of the process. Now the used ones can just go in the trash. I guess the machines are old enough now that no one cares anymore.

[jonbonse]

Re: E series rebooting problem. Who's dealing with it?

Try this - A5C1H02D15.

[jonbonse]

Re: E series rebooting problem. Who's dealing with it?

Does anyone know if the firmware comes with the new SSD?

[Synthohol]

Re: E series rebooting problem. Who's dealing with it?

firmware never comes with parts.

[jonbonse]

Re: E series rebooting problem. Who's dealing with it?

firmware never comes with parts.

Ok thanks

I have the latest firmware but I was under the impression that there is a special firmware for the SSD that needs to be loaded when the SSD has been replaced....

[Don N.]

Re: E series rebooting problem. Who's dealing with it?

Ok thanks

I have the latest firmware but I was under the impression that there is a special firmware for the SSD that needs to be loaded when the SSD has been replaced....

The SSD would be pre-loaded with SSD FW. Last ver. I saw was 6.06 if I recall. Anything over 6.03 will be auto upgraded to at least 6.05 going forward via main FW updates, so nothing for you to load after loading latest main FW.

[jonbonse]

Re: E series rebooting problem. Who's dealing with it?

The SSD would be pre-loaded with SSD FW. Last ver. I saw was 6.06 if I recall. Anything over 6.03 will be auto upgraded to at least 6.05 going forward via main FW updates, so nothing for you to load after loading latest main FW.

Ah perfect! Thank you!