paper poll

[tonerhead]

I am fritten anal about paper and more so how the customer stores and loads it. I always tell the customer, "I don't care what kind of paper you buy as long as the copier seems agreeable to it and you continue running the same paper through the life of the machine". I generally inform customers that there are different feed systems some like one paper better than others, the trick is finding the paper and sticking with it.

Back to the poll. What percentage of your repairs do you feel are a direct or indirect result of the paper itself, customer incorrectly loading it, or customer not storing it properly? For example: things like a scratched drum because of bent corners making a paper jam, misfeeds, removing paper scraps from sensors, etc

I would guess my calls are 75% or more because of this.


A. Below 25%
B. 25% to 40%
C. 41% to 55%
D. 56% to 70%
E. 71% to 85%
F. Over 85%

[sturmtrooper]

Re: paper poll

Paper - Album on Imgur

This is what I discovered yesterday. This is not even the worst I think I've seen.

[copyman]

Re: paper poll

I voted less than 25%. Can only speak for Konica Minolta 50 ppm or less models that I work on, I don't think paper is a big issue like the old days. Of course some paper generates more paper dust etc. but doesn't cause any additional service. Well not anything noticeable. Only customers I recommend better quality paper for is Biz 601's because they recycle the waste toner.

In the old days we use to blame everything on the paper

[allan]

Re: paper poll

A machine covered in paper dust is always an indication of a happy machine ??

[tommygun]

Re: paper poll

Living in the tropics, no one ever believes its their cheap paper until i put a new ream of reflex in and works perfect for 500 copies. Soon as 501 jams, then they still don't believe it

[sharptech1]

Re: paper poll

I grunt everytime I see THAT red box

[tonerhead]

Re: paper poll

I guess I voted high because a large amount of clicks I manage are between 4 school systems. One of them actually uses a rather good paper, but the teachers are always in a hurry and careless with it.

[tonerhead]

Re: paper poll

Paper - Album on ImgurThis is what I discovered yesterday. This is not even the worst I think I've seen.

Love how they put the stapler sheets in backwards. I used to put notes not to store paper in tray like your other picture. The notes always seem to disappear. So I have resorted to writing in thick red permanent marker, please do not store paper on this side of guide. That seems to work much better.

[ZOOTECH]

Re: paper poll

I grunt everytime I see THAT red box

You are welcome.

[sturmtrooper]

Re: paper poll

Love how they put the stapler sheets in backwards. I used to put notes not to store paper in tray like your other picture. The notes always seem to disappear. So I have resorted to writing in thick red permanent marker, please do not store paper on this side of guide. That seems to work much better.

This one wasn't just stupid, but advanced stupid. They not only were storing paper on the left side, which some of our other customers have been caught doing, but moved the paper end fence over. This machine has auto paper size detection so it figured that anything but 8.5x11LEF was in it, and subsequently jammed every time.

[blackcat4866]

Re: paper poll

This one wasn't just stupid, but advanced stupid. They not only were storing paper on the left side, which some of our other customers have been caught doing, but moved the paper end fence over. This machine has auto paper size detection so it figured that anything but 8.5x11LEF was in it, and subsequently jammed every time.

Like this? Nope, never seem it.

Pusher Plate.JPG

I guess I voted high because a large amount of clicks I manage are between 4 school systems. One of them actually uses a rather good paper, but the teachers are always in a hurry and careless with it.

Or the paper is stored in a 3F warehouse, then loaded directly to the machine. I wonder if that would make a difference? On the high volume bizhubs paper makes a huge difference with jams. All summer they've been complaining of 2101 jams. Now that the heat has been on for a few weeks the 2101's have dropped to nothing.

Living in the tropics, no one ever believes its their cheap paper until i put a new ream of reflex in and works perfect for 500 copies. Soon as 501 jams, then they still don't believe it

I've done this exact thing. I arrive to a machine that jams. I load two reams of paper, and print out 1000 pages without a jam. Page 1001 jams. "I just couldn't be the paper ..."
Why don't you just ignore the evidence right before your eyes.

Curled paper.JPG

[gneebore]

Re: paper poll

This one wasn't just stupid, but advanced stupid. They not only were storing paper on the left side, which some of our other customers have been caught doing, but moved the paper end fence over. This machine has auto paper size detection so it figured that anything but 8.5x11LEF was in it, and subsequently jammed every time.

Saw that picture and was thinking the exact thought. Tray had to be reporting 11x17 and jamming every time. If it actually picked it up that is. Saw the same thing many times. But when the tray lifted the leading edge to feed the top sheets of paper in a large percentage would slide backwards towards the center and away from the pickup rollers. No pickup and paper jam. Happened a lot too with one customer thought it was a great idea to load letter or legal in the same tray and not adjust the guide to support the letter sized paper.

[gneebore]

Re: paper poll

Like this? Nope, never seem it.

[ATTACH=CONFIG]35058[/ATTACH]
[ATTACH=CONFIG]35059[/ATTACH]

Not sure about that top picture been a while since I've seen one. But there are several machines, Kyocera, Sharp, and Panasonics I believe that use both sides of the tray to feed paper. Not storage on one side and feed on the other. Of course I did have one customer that "stored" color paper in the extra space and could not understand why the Kyocera machine picked it up. Their Konica, in the other room, had two lower trays too but it never picked it up. Never could get the ding-a-ling to understand the Kyocera the tray was a single tray and feed from both sides, when one side ran out the other fed. The Konica actually had two different handles and was labelled as tray 3,4. The first three designed the trays to accept ten reams of paper so high volume machines did not require loading as often.

[Kidaver]

Re: paper poll

Like this? Nope, never seem it.

[ATTACH=CONFIG]35058[/ATTACH]

Anytime I deliver a machine with a paper feeder like this on it I warn the customer and/or their IT if they have it to watch for this specific thing. I then tell them they will be calling me within the first week with a specific error code...they laugh....week later they call...I tell them how to fix it.

[gneebore]

Re: paper poll

Anytime I deliver a machine with a paper feeder like this on it I warn the customer and/or their IT if they have it to watch for this specific thing. I then tell them they will be calling me within the first week with a specific error code...they laugh....week later they call...I tell them how to fix it.

In a lot of cases these trays had lots and lots of jams when the customer would put the paper in slightly crooked or out of alignment, like ten pages had a corner flipped. Or even had a section of paper put in so the leading edge of the top ten or twelve pages would slide down in between the sides of the tray and the paper already installed in the tray. Resulting in the tray not lifting all the way. In the first instance because the folded corner were just high enough to trip the lift complete sensor. The second instance the tray lift would overload and not lift completely and throw a code. And had three or four customers that constantly had one or both problems and were calling regularly. Lots of "This is how you load paper in these trays" demos. Of course those were the ones forty miles out of town and needed it right away too.