Re: Paper in school machines
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Had similar problem abiut 15 years ago. Three out of fifteen pcs wouldn't print to the copier. Their computer expert(offsite btw) explained it had to be the copier because the pcs were on the network and sending and receiving e-mails. Office manager would not accept from a mere copier tech and not a computer expert(me) that there had to be a network problem. I went out took my router, and cables unplugged their cables and set up mine to natch the ip address range of my laptop to that of the copier. Everything worked, scanning, printing. Unplugged my equipment and plugged their networking back in and tested with a "working pc" and everything worked there too. Went and used one of the problem machines and nope nothing. So I had the printout from the copier network settings and lo an behold they did not match the ip address range on the problem pc. Pointed that out to the office manager and explained that was the problem. Had her sign the ticket and left. Two days later got a call from the owner of my shop. I had to go back the office manager was convinced the copier was the problem and I had to figure something out. I get there and ask if I could move one of the problem pc;s and plug it in where a "working pc" was without turning off the working machine. We did and guess what the copier immediately printed what it was told to print from the problem pc. And I know it was printing from the problem machine because the page was a picture I found on the pc of the secretary's child. Set everything back where they were originally and just in case printed from the pc unplugged from the network and it worked fine. Left explaining this was a free call but any more network problems would be a charge since we did not cover network troubleshooting. Yes three days later we had an early morning conference with their computer guy me, my boss the office manager, and the owner of the business. Explained to the owner what was done and what was happening and mr computer expert flat out said since I was not network certified I did not know what I was talking about. Then the fun part. I went with everyone in tow into the little closet where the "router" for the three problem machines were networked. Turned it off and the three pc's. Unplugged the network input cable to the router and plugged it into one of the other plug sockets, Turned them all on and went and did printer driver test sheets from all three problem machines and they all worked, If you do that the router now acts as a switch instead of a router and the network dhcp addresses come from the network and not the router which is likely to assign it's own range to the output cable connections. Then I looked at the computer expert and said to him "next time use a switch instead of a router so the network assigns ip addresses instead of the router."
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