Which MFP angers users the least?

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  • pozar
    Technician
    • Apr 2017
    • 20
    #1

    Which MFP angers users the least?

    Having battled with our C451 for a year I'm admitting defeat and swallowing whatever pride I have left, and will get a new machine. This time with a service agreement so that I can hand any problems off to professionals such as your wonderful selves.

    Now I just have to decide which printer to get, and thought to ask your advice: Out of the printers listed below, is there any which infuriates you and/or users more than any other? We have ≈70 users here with varying degree of technical sophistication, so from a usability standpoint I'm interested in learning which MFP seems to enrage people the least.

    Of course, if a machine is poorly designed and craps out once a week that is a red flag as well, but since we're looking at leasing as service rather than buying a machine outright I'm not as worried about getting a lemon since the leasing company will bear the cost. Feel free to set me straight about that though.

    • Canon iRCADV5235i
    • Minolta beg C454e [used]
    • Minolta C300i
    • Minolta C458
    • Ricoh 3004/4505
    • Xerox beg 7845
    • Xerox C8045


    I've looked through the best printer / worst printerhere, here, here and here
    Tags: mfp, officespace, recommendations
    • wjurls
      Trusted Tech

      Site Contributor
      250+ Posts
      • Feb 2017
      • 460
      #2
      Re: Which MFP angers users the least?

      IMO "4e" model Konicas are all very reliable, I sell many refurbished units. 8 series are still fairly new, but have presented very little for us trouble so far.

      Lee

        Comment

        • srvctec
          Former KM Senior Tech

          500+ Posts
          • Oct 2009
          • 827
          #3
          Re: Which MFP angers users the least?

          I'd go with the C454e. The only concern is that they are getting a bit old now so the next choice would be the C458. Of course, I'm a bit biased as I only work on KM stuff.
          Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7633
              #4
              Re: Which MFP angers users the least?

              +3 for C454e, those are good office machines. I'm also not familiar with other models than KonMin so there may be other good candidates.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • allan
                  RTFM!!

                  5,000+ Posts
                  • Apr 2010
                  • 5445
                  #5
                  Re: Which MFP angers users the least?

                  What are you printing. High coverage thick stock stuff or office documents?
                  C35's that is what angers people. Some people are just angry.
                  Whatever

                    Comment

                    • guitar9199
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Sep 2016
                      • 1097
                      #6
                      Re: Which MFP angers users the least?

                      I can only speak to the ones I've had experience with.


                      I'm not a Xerox tech, so I can't help you there.

                      Canon iR AdvC5231i is a really good machine....it's an upgrade from the AdvC5000 series, which had a few issues (Mostly transfer belt related) that have since been worked out. Downside is the C5200 series is a few years old now...I think there are 1 or 2 generations newer than that. The C5500 III series I believe is the newest model.

                      Not a huge fan of any of the Kizolta boxes. They work great right out of the gate... but if something breaks they're not very "Tech Friendly" in my experience. The "4" series bit me in the backside a few times, but I have heard some good things about the "8" series. I've heard improvements have been made.

                      The Savin/Ricoh units are actually pretty good. I didn't like the 01 series very much, but each generation they seemed to get better and easier to work on.


                      Basically, any of these are going to work for you as far as equipment... it's all dependent on what your budget is, how much they want for service, and what you need it to do (CHECK THE SPEC SHEETS CLOSELY!!). Here's a news-flash....

                      Salesmen L I E !!!

                      If the sales rep says it's going to brew your coffee for you in the morning, don't believe him/her until they hand you a cup!! You MIGHT hear them say it'll run 120 lb cardstock, but check the spec sheet out... Is that from ALL the paper trays, or just the bypass? If they tell you the machine will duplex said 120 lb cardstock, don't believe it. I haven't seen MANY that can do 2-sided printing on paper that heavy for very long.

                      Like anything else... check other customers that have the same machine and get their opinion, and "Caveat Emptor".

                        Comment

                        • copiertec
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Jan 2016
                          • 2172
                          #7
                          Re: Which MFP angers users the least?

                          Basically, any of these are going to work for you as far as equipment... it's all dependent on what your budget is, how much they want for service, and what you need it to do (CHECK THE SPEC SHEETS CLOSELY!!). Here's a news-flash....

                          Salesmen L I E !!!

                          LMAO...surely you jest?!!

                            Comment

                            • guitar9199
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Sep 2016
                              • 1097
                              #8
                              Re: Which MFP angers users the least?

                              Originally posted by copiertec
                              Basically, any of these are going to work for you as far as equipment... it's all dependent on what your budget is, how much they want for service, and what you need it to do (CHECK THE SPEC SHEETS CLOSELY!!). Here's a news-flash....

                              Salesmen L I E !!!

                              LMAO...surely you jest?!!

                              No.... Surely I Steve!

                                Comment

                                • pozar
                                  Technician
                                  • Apr 2017
                                  • 20
                                  #9
                                  Skärmavbild 2019-10-03 kl. 10.44.56.jpg



                                  As for what we're using it for: We're a non-profit artist workshop

                                    Comment

                                    • mikadonovan
                                      Senior Tech

                                      Site Contributor
                                      2,500+ Posts
                                      • May 2008
                                      • 2936
                                      #10
                                      Re: Which MFP angers users the least?

                                      Well, the way you put it in your post tells me you work around a bunch of pissed off, negative people, and no matter what you get they will still be pissed off at it. Some people just love to hate the copier. The service agreement is a good idea.
                                      NEVER ASSUME ANYTHING

                                        Comment

                                        • blackcat4866
                                          Master Of The Obvious

                                          Site Contributor
                                          10,000+ Posts
                                          • Jul 2007
                                          • 22696
                                          #11
                                          Re: Which MFP angers users the least?

                                          Although the bizhub C454e is a little older, I think you get more consistent color. That's got to be important to an artists workshop. =^..^=
                                          If you'd like a serious answer to your request:
                                          1) demonstrate that you've read the manual
                                          2) demonstrate that you made some attempt to fix it.
                                          3) if you're going to ask about jams include the jam code.
                                          4) if you're going to ask about an error code include the error code.
                                          5) You are the person onsite. Only you can make observations.

                                          blackcat: Master Of The Obvious =^..^=

                                            Comment

                                            • pozar
                                              Technician
                                              • Apr 2017
                                              • 20
                                              #12
                                              Re: Which MFP angers users the least?

                                              Originally posted by blackcat4866
                                              Although the bizhub C454e is a little older, I think you get more consistent color. That's got to be important to an artists workshop. =^..^=
                                              Which sounds odd to me – colour fidelity seems like one of those things that ought to become better with each iteration of printers, no? (Not questioning you, it just seems backwards from my experience of inkjet/photo printers)

                                              The C454e seems to lead the pack though judging from the comments here.
                                              Last edited by pozar; 10-04-2019, 01:31 PM. Reason: spelling

                                                Comment

                                                • SalesServiceGuy
                                                  Field Supervisor

                                                  Site Contributor
                                                  5,000+ Posts
                                                  • Dec 2009
                                                  • 7874
                                                  #13
                                                  Re: Which MFP angers users the least?

                                                  Get a quote on a Toshiba eStudio 2515AC/ 3015AC.

                                                  You will be very pleased the image quality, paper handling and ease of use.

                                                    Comment

                                                    • Bix
                                                      Service Manager

                                                      1,000+ Posts
                                                      • Apr 2018
                                                      • 1421
                                                      #14
                                                      Re: Which MFP angers users the least?

                                                      I would wait for a C300i. They are premature and they still need work on the software side.


                                                      I would bet on a C458.

                                                        Comment

                                                        • pozar
                                                          Technician
                                                          • Apr 2017
                                                          • 20
                                                          #15

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