What is the dumbist customer comment/question you've heard?

[bobbykerr]

Re: What is the dumbist customer comment/question you've heard?

Can't believe the amount of customers who ask if I can convert a mono copier into a colour one!!!!!

[Big Durbs]

Re: What is the dumbist customer comment/question you've heard?

I Once had a customer who asked " can we double side copy onto OHP's " ..

trying to keep my best straight face I said " yes , but only on the NON see through ones ! "

[slimslob]

Re: What is the dumbist customer comment/question you've heard?

Not many dumb copier customer questions that I can recall. I did have a cumputer user once ask me which one was the "Any Key". Did what a friend did when he got that question. Got out the lable maker, made a label saying ANY KEY, and stuck it on the front of the space bar.

[fixthecopier]

Re: What is the dumbist customer comment/question you've heard?

Someone called the shop one day and ranted about his copier. He was tired of this and we needed to do something now.

My girls response... "Sir, you have had the machine for two and a half years, and the only call we have for you is a toner delivery , 1 year ago." They had the paper loaded wrong.

[ignacio.cortez]

Re: What is the dumbist customer comment/question you've heard?

All my customers are dumb ;-) no just kidding most are really nice.

But a couple of weeks ago I had a dumb printer, you know the really cheap kind, with just an LED and no display, the LED was blinking indicating an error what so ever...
I logged on via the web-interface to see what this error could be: "Remove outdoor paper jam!" (in Danish) it was a rainy day so I didn't really want to go outdoor...

Ahhhhh...... Engrish!!!!!!

Ya this is because they take the Original English Manual, translate it to Japanese, then translate it back to English Then Possibly to other Language then back to English.

Engrish is a term used for Japanese to English Translations that do not make sense. (Just goolge it and you'll see really hilarious pics and posts)

Re: What is the dumbist customer comment/question you've heard?

All my customers are dumb ;-) no just kidding most are really nice.

But a couple of weeks ago I had a dumb printer, you know the really cheap kind, with just an LED and no display, the LED was blinking indicating an error what so ever...
I logged on via the web-interface to see what this error could be: "Remove outdoor paper jam!" (in Danish) it was a rainy day so I didn't really want to go outdoor...

[Exok]

Re: What is the dumbist customer comment/question you've heard?

It was a Savin 7500 (Ricoh FT6620, A019). To be honest, one of the "this machine is a piece of garbage" remarks may have been my own.

[Hansoon]

Re: What is the dumbist customer comment/question you've heard?

Copier down again?/ You're here again? 12
That machine is piece of garbage: 3
Can I make a copy? 4
Why don't you just bring us a new one? 9
You're here so often you should havea cot, your own office, your own parking space, live here) 16
Just blow it up! 4
You should take it outside and roll it into traffic! 2

(and this is just for 1 machine in the space of about 3 hours)

So almost 50 people complaining about one machine within an hour. That cannot be a coincidence. What was the brand you said?



Hans

[Athlontini]

Re: What is the dumbist customer comment/question you've heard?

You should take it outside and roll it into traffic! 2

Oh god, this one.

You know, at least when someone says "looks like major surgery" I can respond with "nope, just an outpatient procedure" and get some yuks every time. If I have to hear the same one-liners over and over, I should at least be able to dish it back out.

[Exok]

Re: What is the dumbist customer comment/question you've heard?

I'm going to start taking count for this one. Out loud.

Customer: "Looks like major surgery..."
Me: "Twelve."
Customer: "Pardon?"
Me: "Oh, that's just how many times I've heard those exact words this week. Twelve."

People are not witty!

That reminded me of a machine I used to service many years ago in a very large company. This machine was located in a hallway right between the doors to the mens and womans restrooms. Every time I serviced this machine, 1 out of every 2 people who walked by would make some kind of comment. One day I had to perform a major tune up on the machine that took a few hours. After the first few comments I decided to keep a score sheet. Looked something like this:

Copier down again?/ You're here again? 12
That machine is piece of garbage: 3
Can I make a copy? 4
Why don't you just bring us a new one? 9
You're here so often you should havea cot, your own office, your own parking space, live here) 16
Just blow it up! 4
You should take it outside and roll it into traffic! 2

(and this is just for 1 machine in the space of about 3 hours)

[Athlontini]

Re: What is the dumbist customer comment/question you've heard?

"Looks like major surgery."

I'm going to start taking count for this one. Out loud.

Customer: "Looks like major surgery..."
Me: "Twelve."
Customer: "Pardon?"
Me: "Oh, that's just how many times I've heard those exact words this week. Twelve."

People are not witty!

[HenryT2]

Re: What is the dumbist customer comment/question you've heard?

With all these CLASSIC customer Questions like "Is it Broken?", "Can we still scan?", "Looks like major surgery."....
(which we all get pretty much Daily)

what are your best answers to these??

Customer : " Is it broken ? "
Tech : " Not completely ! Do you want to try again while I watch ? "

[Phrag]

Re: What is the dumbist customer comment/question you've heard?

With all these CLASSIC customer Questions like "Is it Broken?", "Can we still scan?", "Looks like major surgery."....
(which we all get pretty much Daily)

what are your best answers to these??

Customer: "Is it broken?"
Me: "No, not really. But I can break it if you like. You might get a new machine if I do it right."

[AlanHubb]

Re: What is the dumbist customer comment/question you've heard?

With all these CLASSIC customer Questions like "Is it Broken?", "Can we still scan?", "Looks like major surgery."....
(which we all get pretty much Daily)

what are your best answers to these??

[Akitu]

Re: What is the dumbist customer comment/question you've heard?

I had thought my closing statement in that quote would imply that I was stating end-users lack common sense, along with approx 90% of the current population. I suppose I should have been more clear in my message.

Shall we start a petition to rename common sense to good sense? It's no longer common, but it's damn good to have.