Re: What is the dumbist customer comment/question you've heard?
Not if the ISP blocks port 25. The non-SSL server, aspmx.l.google.com uses port 25. Also you can only send to other gmail accounts.
One email provider that uses port 80 is secureserver.net. The customer can set up an account with them.
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Re: What is the dumbist customer comment/question you've heard?
It's possible to set up Gmail as an SMTP server without SSL. Google it and see for yourself!Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
Ya, Usually at that point I recommend scan to SMB or Scan to FTP, I use an open source ftp server called FileZilla (there is a client version too) If they absolutely need to get it working as e-mail, I usually recommend a SMTP Service like JangoSMTP, for a nominal fee can serve as their SMTP Server (for large attachments) some other services will allow up to 10000 or 12000 e-mails with a small attachment per month for free)Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
Setting up scan to email with AT&T as the ISP can be a major pain if you have an older MFP that does not support SMTP over SSL. AT&T blocks port 25. They also tend to block all other standard SMTP ports to any SMTP servers other than their own. I have found a few email providers who do allow using port 80 for SMTP.Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
I just dealt with something similar. Between AT&T and a local tech guy I had to charge them to get their scan to email working after I had pointed out several times that is was not an issue with my machine. I hate calls when they say their scan to email isn't working because I know it's goin to turn into a Charlie Foxtrot before it's all said and done.Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
Yesterday, I had some insane office manager tell me that I was going to "get their email working or the MFP will be in the street". Tech went out for the service call and they had switched from their working email (Verizon) to Go Daddy. He said not a problem with our MFP and the billing starts now. She said get out and leave your managers # with me. He also offered support from our tech center, but they declined the coverage at the start and refused to pay the 1 time fee. Now, I'm a pretty reasonable guy, and I don't want to see an unhappy (even if it's self induced) customer, so I offer to do a remote session with her just to take a peak. We look at the email settings (which the onsite tech had put in for her) and all looks correct for go daddy, but we are still getting a server connect error. I tell her there's nothing I can do, she needs to get her IT department involved to see if they are blocking ports, or a firewall/antivirus issue. She starts telling (screaming again)me that's what the service contract is for and she's not paying anything to anybody, "the machine was working before, now it's not, it's your machine's fault". Finally had to say Madam, please try to have a nice day, and when you get back to planet earth, please call us back. It's really amazing how many customers (predominantly small businesses) have this mentality. It all goes back to sales not setting the correct expectations, and getting something in writing that shows exactly what our services include. EmujoLeave a comment:
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Re: What is the dumbist customer comment/question you've heard?
Alternatively, if it's wireless printing that is slow, putting it down wind of the computer they are trying to print from will accelerate data transfer. Similarly, if it's wired, have it sit below the rest of the network so that gravity will force data down the cable, just like water in a pipe.Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
I had a customer on the phone with an error code on her KonMin C252. I told her if she was to open and close the front door, that should clear the code.
She put the phone down and was gone for about a minute, (the copier is right beside her desk).
When she got back she said "That didn't work".
I said again, "Opening and closing the front door should clear it".
She said, "Well, I opened both doors".
I said, "There is only one door on the front".
She then said, "Yes, I opened the front door, and the door in the foyer and it didn't clear the code".
Doing my best not to laugh out loud, I told her I meant the front door on the copier.
It still makes me laugh every time I think about it.Leave a comment:
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