What is the dumbist customer comment/question you've heard?

[ignacio.cortez]

Re: What is the dumbist customer comment/question you've heard?

I'm sure most of you know this trick, but for the newbies or old dogs that havent learned new tricks

If you shine a BLUE light to a Yellow Print, it will stand out quite a bit more,
Its a good trick when you're working on Registration issues and want to make sure you're properly aligning Yellow (at least Kyocera-Mita/Copystar) Will do that, but I'm pretty sure goes across the board

[Shadow1]

Re: What is the dumbist customer comment/question you've heard?

Some of the original Toshiba Color machines would completely lockout, and you had to call the FBI to come out and reset it... needless to say they were also going to crawl up your butt with a microscope. I think they got tired of that since most people were just trying to do something innocent, and we've also had problems with people copying (or printing) letterhead with an official looking seal on it.

...but do remind the customers that even if you find a way to trick the machine into producing a usable copy (and it is possible on some machines, though I'm not going to mention which or how to do it) that the machine encodes its serial number into the dithering pattern of the yellow toner. It's not visible to the eye, but the feds won't have any problem at all tracing which machine made the copy

[Nachoman4life]

Re: What is the dumbist customer comment/question you've heard?

When it comes to money, I just tell people its flat out illegal, but you can take all the photographs you want.

[slimslob]

Re: What is the dumbist customer comment/question you've heard?

I guess that changes from manufacturer to manufacturer. All I've seen on my Sharps and Ricohs is a blacked out image, no shutdown or anything. I'm not sure if Canon does, but to my knowledge it's similar with them in that it only blacks out the copies.

What brand shuts down and codes out?

I agree. I work on Ricoh with the Lanier label on them. As soon as they detect something that is illegal to copy, the rest of the page is black.

[Kidaver]

Re: What is the dumbist customer comment/question you've heard?

I know Kyocera will....I believe Konica Minolta will as well...if you get that code you have to call tech support and they will send a special someone out....and it won't be fun...

[Hansoon]

Re: What is the dumbist customer comment/question you've heard?

What brand shuts down and codes out?

Don't know about the newer machines but the Minolta CF-9001 did that.

Hans

[Akitu]

Re: What is the dumbist customer comment/question you've heard?

all she got was black copies? Most machines shut down and give a code and then life gets interesting with some high level tech and govt authorities...You can copy money on a color scanner but it has to be copied in B/W and lower than 75% or higher than 125% if I remember correctly...but yeah I just tell people you don't copy money....EVER!

I guess that changes from manufacturer to manufacturer. All I've seen on my Sharps and Ricohs is a blacked out image, no shutdown or anything. I'm not sure if Canon does, but to my knowledge it's similar with them in that it only blacks out the copies.

What brand shuts down and codes out?

[Kidaver]

Re: What is the dumbist customer comment/question you've heard?

all she got was black copies? Most machines shut down and give a code and then life gets interesting with some high level tech and govt authorities...You can copy money on a color scanner but it has to be copied in B/W and lower than 75% or higher than 125% if I remember correctly...but yeah I just tell people you don't copy money....EVER!

[nmfaxman]

Re: What is the dumbist customer comment/question you've heard?

Had a customer today complain of black copies.
I went out and reset the machine and out came fine copies.
I wasn't 2 blocks away and she called saying it was doing it again.
I walked in the door and you would think I killed her dog or something.
I made some copies and they were fine.
She breaks out a couple of 20's and put them on the glass.
I said, "I am sorry, you can't copy money on a machine with a color scanner."
She yells at me "I don't see why not, on my old machine I could."
I lifted the DF and showed her the sticker next to the glass that states not to copy money.

She told me she wasn't counterfeiting money, just copying it.

I told her that the machine thinks she is, just try folding it in half and you should be ok.
But I need the serial # of the bills.
I threw up my hands and asked to see her boss or should I just call the Dept of the Treasury.

Problem solved.

[IkeW0491]

Re: What is the dumbist customer comment/question you've heard?

Your sitting there with the copier completely apart and the EU comes up and asks "Is it fixed yet?"

And of course my answer is " Yes mam/ sir, these are just extra things that I took out"

You know things like Toner, Paper, Fuser,.... things it doesn't need to make a copy!!1

LOL

[Phrag]

Re: What is the dumbist customer comment/question you've heard?

Yep that was the issue was AT&T was blocking port 25....which I told the customer numerous times but they kept blaming my machine...and I'm sure you fellow techs have been in that rodeo....

Yep. We charge them an arm and a leg.

[slimslob]

Re: What is the dumbist customer comment/question you've heard?

Yep that was the issue was AT&T was blocking port 25....which I told the customer numerous times but they kept blaming my machine...and I'm sure you fellow techs have been in that rodeo....

AT&T in most areas also blocks ports 465 and 587 to any server other than their own. If they are using AT&T as their email provider, the MFP must be new enough to support SMTP over SSL.

[Kidaver]

Re: What is the dumbist customer comment/question you've heard?

Yep that was the issue was AT&T was blocking port 25....which I told the customer numerous times but they kept blaming my machine...and I'm sure you fellow techs have been in that rodeo....

[slimslob]

Re: What is the dumbist customer comment/question you've heard?

You do have a point regarding the port 25 blocking issue. Up here in Canada the port isn't blocked, but the general access to ISP mail server is blocked through port 25. For an ISP to outright block all usage of port 25 is pretty ridiculous.

A lot of the ISP seem to think that by blocking port 25 they are cutting down on spam and emails containing malware. They refuse to realize that most spammers and malware writers have their own SMTP servers.

[Akitu]

Re: What is the dumbist customer comment/question you've heard?

Not if the ISP blocks port 25. The non-SSL server, aspmx.l.google.com uses port 25. Also you can only send to other gmail accounts.

One email provider that uses port 80 is secureserver.net. The customer can set up an account with them.

You do have a point regarding the port 25 blocking issue. Up here in Canada the port isn't blocked, but the general access to ISP mail server is blocked through port 25. For an ISP to outright block all usage of port 25 is pretty ridiculous.