Oh, maybe it ISN'T on a dedicated circuit!

[copyman]

Speaking of power issues, I had a new customer service call also on a 20A model. Machine was having some weird issues, fuser codes, internal error, etc. Not on a surge protector. I decided to check power supply connectors, etc so I unplugged machine, this when I saw the plug leg was twisted around so it could fit into 15A outlet! Their exact words were "the last guy couldn't fix it". Told them I want nothing to do with it and call me when you have a 20A dedicated outlet.
Left there thinking who twisted the plug leg, the customer or the "last tech" who couldn't fix it

[bsm2]

Your reading skills are as bad as your spelling.

Back to school rookie

But hey embarrassing posts your King
Congratulations

[BillyCarpenter]

Never Assume dumbass

the first statement is dedicated line
Maybe in Mississippi you can pass for a tech but nowhere else
Get some F training it's embarrassing to the rest of the qualified technicians and service engineers

Case closed

Your reading skills are as bad as your spelling.

[bsm2]

What it needs and reality are 2 different things. I'm going by the information given and that's all I have. The OP indicated it wasn't a dedicated line even though its suppose to be. He also indicated he thought it might be a space heater overloading the circuit because it started when the weather got cold.

Anyway, for the scenario given, you had it all wrong. Carry on.


PS - A high voltage reading between N and G normally means that the N wire isn't properly grounded and the current is taking a wrong path to the G wire.

Never Assume dumbass

the first statement is dedicated line
Maybe in Mississippi you can pass for a tech but nowhere else
Get some F training it's embarrassing to the rest of the qualified technicians and service engineers

Case closed

[BillyCarpenter]

Yep you can't fix stupid You proven it.
Everyday

65 ppm copier 20amp machine needs a decated line

Apparently reading machine specifications isn't in your wheel house.
Wipe and other customers PCs lately?

Get some training from Kyocera it's free online

The tech solution was correct and brought in a qualified electrical contractor to troubleshoot the issue.

Great Job

What it needs and reality are 2 different things. I'm going by the information given and that's all I have. The OP indicated it wasn't a dedicated line even though its suppose to be. He also indicated he thought it might be a space heater overloading the circuit because it started when the weather got cold.

Anyway, for the scenario given, you had it all wrong. Carry on.


PS - A high voltage reading between N and G normally means that the N wire isn't properly grounded and the current is taking a wrong path to the G wire.

[bsm2]

I've never seen anyone with this much confidence that has no idea what he's talking about. If you could read, he said the machine wasn't on a dedicated circuit. Are you with me? Keep following.

In a situation like this, the end goal isn't to locate every outlet on the same circuit. No, the goal is to find the device that is "plugged in" and causing the overload., Still with me? Good.

So, what if the device isn't plugged in? And even if it is plugged in, how do you know which device is overloading the circuit., I could give you the answer, but I'll let you tell us.

Yep you can't fix stupid You proven it.
Everyday

65 ppm copier 20amp machine needs a decated line

Apparently reading machine specifications isn't in your wheel house.
Wipe and other customers PCs lately?

Get some training from Kyocera it's free online

The tech solution was correct and brought in a qualified electrical contractor to troubleshoot the issue.

Great Job

[Rusty.Harris]

Had one back around 98, machine was "freaking out". Had floating ground (new building). The had someone come check and the ground rod was only in the ground about 18 inches
and even that, it was mostly rock. After they placed the GROUND rod into the GROUND, not only did their copier start working correctly, but other things in their office that was acting
up once in a while started working. Go figure.

[BillyCarpenter]

I have seen all sorts of power horrors and some of them in new construction.

• Brand new building. Electrician failed to connect the ground/neutral bus of a breaker panel on the second floor to the actual ground. In effect they had the equivalent of 240 differential between L1 and L2. Difference in current loads of devices between the 2 legs resulted in resulted in the power supplies being blown on a dozen new Olivetti typewriters we had just sold a law office
• New wind on a doctor's office. Electrical installer swapped one of the hot legs with the stinger. Smoked 5 or 6 desktop dictation machines. Luckily it only took the builtin surge suppression devices which I was able to replace.

In the past, you've posted some pretty good war stories as it pertains to office equipment. Stay in it long enough, you'll see a lot of shit.

[slimslob]

I've never seen anyone with this much confidence that has no idea what he's talking about. If you could read, he said the machine wasn't on a dedicated circuit. Are you with me? Keep following.

In a situation like this, the end goal isn't to locate every outlet on the same circuit. No, the goal is to find the device that is "plugged in" and causing the overload., Still with me? Good.

So, what if the device isn't plugged in? And even if it is plugged in, how do you know which device is overloading the circuit., I could give you the answer, but I'll let you tell us.

I have seen all sorts of power horrors and some of them in new construction.

• Brand new building. Electrician failed to connect the ground/neutral bus of a breaker panel on the second floor to the actual ground. In effect they had the equivalent of 240 differential between L1 and L2. Difference in current loads of devices between the 2 legs resulted in resulted in the power supplies being blown on a dozen new Olivetti typewriters we had just sold a law office
• New wind on a doctor's office. Electrical installer swapped one of the hot legs with the stinger. Smoked 5 or 6 desktop dictation machines. Luckily it only took the builtin surge suppression devices which I was able to replace.

[BillyCarpenter]

Many years ago I had a customer running their accounting system on a token star network where the hub for the network was built into the SCO Xenix based server. The receptionist was randomly getting errors. The first few times I went out, everything was working fine while I was there. Then one day while I was there she turned her calculator to use it and I got a shock touching the computer case. It turned out there was a floating ground om the wall outlet and a ground fault in the calculator. With the calculator powered ON the voltage from the computer case to the mount screw for the wall outlet was 60 Volts. That computer had been getting its ground through the shield of the coax cable.

In a way, you got lucky that you were touching the PC case when she turned on her calculator and saw it when it happened. Electrical shock not withstanding.

[slimslob]

Follow up!

Tech went back with an electrical engineer and he found the problem. The feed for the circuit for the machine was SPLICED into multiple circuits and the GROUND wires were all
WRAPPED together instead of going to their appropriate grounds.
After they ran the ground wires appropriately, gee wiz! The N-G voltage under load, went from over 4 volts, to 0.02 volts!

Idiots!

Many years ago I had a customer running their accounting system on a token star network where the hub for the network was built into the SCO Xenix based server. The receptionist was randomly getting errors. The first few times I went out, everything was working fine while I was there. Then one day while I was there she turned her calculator to use it and I got a shock touching the computer case. It turned out there was a floating ground om the wall outlet and a ground fault in the calculator. With the calculator powered ON the voltage from the computer case to the mount screw for the wall outlet was 60 Volts. That computer had been getting its ground through the shield of the coax cable.

[BillyCarpenter]

Wow open your ears and learn

Usually anything on a share you can check with your meter
Decated line mean decated . I assume you know how to use one. Or if your company has a power tracker that monitors the device. Yes it's that easy

We also had one on a dedcated line that would power off brand new machine I monitor the line voltage and would drop to 100volts and machine would turn off. Turned out it the neutral line was not tighten down..
Problem solved

I've never seen anyone with this much confidence that has no idea what he's talking about. If you could read, he said the machine wasn't on a dedicated circuit. Are you with me? Keep following.

In a situation like this, the end goal isn't to locate every outlet on the same circuit. No, the goal is to find the device that is "plugged in" and causing the overload., Still with me? Good.

So, what if the device isn't plugged in? And even if it is plugged in, how do you know which device is overloading the circuit., I could give you the answer, but I'll let you tell us.

[BillyCarpenter]

Follow up!

Tech went back with an electrical engineer and he found the problem. The feed for the circuit for the machine was SPLICED into multiple circuits and the GROUND wires were all
WRAPPED together instead of going to their appropriate grounds.
After they ran the ground wires appropriately, gee wiz! The N-G voltage under load, went from over 4 volts, to 0.02 volts!

Idiots!

I think ground is ground. All grounds go back to the breaker box and all are connected. So, you can tie them all together, or not tie them together, and it's all the same since they all tie back to the EGC. As long as the connection is sound.

[bsm2]

Follow up!

Tech went back with an electrical engineer and he found the problem. The feed for the circuit for the machine was SPLICED into multiple circuits and the GROUND wires were all
WRAPPED together instead of going to their appropriate grounds.
After they ran the ground wires appropriately, gee wiz! The N-G voltage under load, went from over 4 volts, to 0.02 volts!

Idiots!

Good job

[Rusty.Harris]

Follow up!

Tech went back with an electrical engineer and he found the problem. The feed for the circuit for the machine was SPLICED into multiple circuits and the GROUND wires were all
WRAPPED together instead of going to their appropriate grounds.
After they ran the ground wires appropriately, gee wiz! The N-G voltage under load, went from over 4 volts, to 0.02 volts!

Idiots!