What's your most irritating Customer question and how do you want to answer it?

[schooltech]

How about when they hold the phone up to the machine so you can hear the noise.

I used it to fix an improperly loaded stapler cartridge on a 1075 once when they did that!!!!!

[TheOwl]

I have been abused and yelled because a copier is down. If they continue while I have the machine apart, that's the way it stays. I'll pack my tools up and just leave.

If it's really bad straight from the get go, just walk out without even looking at the machine.

Q... Why does this machine always breakdown?
A... That's because you keep using it. If you don't use the copier, it won't breakdown.

[Rob Sandberg]

Q: (well, more of a statement, but irritating nonetheless)
"We ought to get you your own office and a coffee cup with your name on it since you're here so often." (Then he laughs loudly at his own feeble attempt at humor, believing himself to be clever).


My answer is always.
You can not afford me.

Rob S

[Vista Tech]

One of my favorites since we have a few machines at large health insurance companies that run over 50k a month.

Q. Wasn't the machine just down for this same reason last week?

A. (I've actually said this to the IT dept manager) Yes it was, and judging by the staples I just pulled out and the paper clip it was the same idiot who put the shit in the ADF that didn't belong there in the first place. Maybe you should direct them to the little sticker on the top that shows exactly what NOT to put through the ADF. I know it can seem tricky but your organization is a major health insurance company, I'm sure they can read.

[kingarthur]

I had a customer who insisted that I wasn't going to leave until I had fixed the copier "even if it took all night". I replied fine, which side of the bed do you prefer to sleep on. She sat down & shut up when her colleagues started to rib her !

[Vista Tech]

I had a customer who insisted that I wasn't going to leave until I had fixed the copier "even if it took all night". I replied fine, which side of the bed do you prefer to sleep on. She sat down & shut up when her colleagues started to rib her !

HAHAHA Classic! I'm so gonna use that if it ever comes up in the future.

[KenB]

Not to be a killjoy, wet blanket, prude, etc.., but I'd be really careful with that one.

While it's very clever, you just could wind up in the middle of a sexual harassment suit.

[Guest]

Not to be a killjoy, wet blanket, prude, etc.., but I'd be really careful with that one.

While it's very clever, you just could wind up in the middle of a sexual harassment suit.

Yeah, you could sue her for suggesting that she would hold you there against your will all night. Good call, Ken. I would have never thought of that angle...

[KenB]

Notice that I didn't say which side of the suit you'd be on...

[Guest]

Notice that I didn't say which side of the suit you'd be on...

Yeah, I kinda figured you meant it the other way. Here, this might help:

Joke - Wikipedia, the free encyclopedia

[roho]

once had a cust who had a smaller copier that was 8yrs old at the time.
whenever it went down he would make like it was the most important thing to his office, always infront of his colleagues. Once while in the middle of a large repair job, he loudly insisted we should supply a loaner.
While on one knee, with one arm in the copier, I reached into my left shirt pocket, drew out a pen with the company name on it, and asked if this model would do!

[vincent64]

One that just bugs me, is you get a call, it says on the call screen emergency, get out to the call, the office is closed, locked, and all you get when you call numbers is voice mail, happens a lot at local university

[Guest]

One that just bugs me, is you get a call, it says on the call screen emergency, get out to the call, the office is closed, locked, and all you get when you call numbers is voice mail, happens a lot at local university

The ones that used to irritate me are when customers would run out of toner without having any cartridges in stock, call to have more toner delivered expecting that all techs just carried toner for all models in their cars and then come unglued when the supply person told them it would be coming UPS the next day. Then they would call service and place a BS call and say "by the way, tell the technician to bring toner". Then they would get super pissed when the dispatcher would try to explain to them that the technicians don't carry toner and they're out in the field anyways.

Someone really smart once said, "Lack of planning on your part does not constitute an emergency on my part".

Amen, reverend...

[Benoit]

Will give you an office

When a customer ask me if they should set up an office for me i say go ahead for the same amount that my boss gives me i only have 1 machine to repair ,that's a good deal where do i sign????

[KopyKat]

One that just bugs me, is you get a call, it says on the call screen emergency, get out to the call, the office is closed, locked, and all you get when you call numbers is voice mail, happens a lot at local university

My policy is to call the customer when I get the call on my phone email and set an approximate time of arrival. Sometimes it works very well...like today when I was able to fix two calls over the phone.