BEI Bonus program

[nightshade]

11by

My bonuses all fall between 350-800 but mostly in the 5-600 range. I deal mostly with K/M Color and Sharp Color (70% of my time) the rest is on 50cpm and below sharp B&W and HP Color.

I do 4-10 calls a day and the more I do the recalls go up (just as you said). But when I am able to take my time the recalls are few.

Feed rollers get replaced every 100k on any model, every time. No ifs ands or buts about it. PM's are a toss up. I generally turn off the maintenance counters and know which machines I can push and which I can't (been doing this 11yrs).

I'll take a month in the summer and sacrifice my bonus to do some high dollar (parts) rebuilds on the larger and mid volume machines. This helps greatly throughout the rest of the year.

And last but not least, most, if not all of my customers have my cell # and they love it when I can talk them through a fix without creating a service call. Gotta suffer through a few phone calls on weekends, but thats not a problem.

[11x17]

Nightshade,
Thanks for the repy and info. I have thought of sacrificing a month for high dollar parts and rebuilds like you do but am still not convinced it is worth it. Is your company taking away your bonus dollars if you don"t work a minimum amount or percentage of the month hours? We have to work 75% of the months hours which discludes vacation, training, sick time and holidays. Obviously they are on to the fact that if you are not working then you are going to make a good FCE.

I have also been at the grindstone for about 10 years and have learned what it takes to get the thing to run for about a month. What is your opinion on my philosophy of getting it to run 1 day or 1 click above the average? What is better.... that or having it run a year and not collect any clicks?

THanks
11x17

[nightshade]

No deductions for "face time" yet. My manager still spends some time in the field and knows that there are many aspects to our job that happen "away from the customer", research, robbing parts, phone calls to the mfgtr's, helping in setup etc..

Lately we are a little slow (schools out and weather is nice) so at times we have to find "busy" work.

I'd prefer my machines to run as long as possible between calls, makes the customer happier. And nothing helps get a good raise better then a good service history and a letter of appraisal from a customer!!!!!!!

Where I work, we have our own machines so "My customers" are just that, MINE. Only time any other tech goes to them is if I am on vacation, or too busy and need help.

[nightshade]

Oh yeah.

The longer my machines go between calls. The more machines I am put in charge of.

The more machines I have in my territory, the more "clicks" I accumulate.

So, the BIGGER bonus's.

[billyjay]

Bonus

Our company has been on the the Bonus program for more than 3 years. I'm in an isolated area so I don't get many clicks. But I do manage to pick up about $300.00 extra bucks a month. I've seen some guys get nearly a thousand per month. Our managers are constantly making small adjustments to make it more fair for us all. We now have 17 techs. We have a meeting every month and everyone is shown what everyone else get. I'm not sure that is a good idea. But regardless, I don't think there is anybody who doesn't like the program. I also think that it is a good sign of a healthy company if they can pay out that kind of money each month.

[d7guitar]

BEI Program

We too have been using BEI (last three years). My techs average $200 -$500 (and upwards to $1000) monthly bonuses. I am comp'd based on their averages and it does incent me to make sure they have all the tools and education to do the best job possible. They see everyone elses numbers and there is a healthy competition between them to be better. They are also quick to weed out the bad techs. They also request tech assists or ride alongs from someone who is doing better than them in specific areas based on the numbers, huge benny for them. We also have added the FCE bonus adjustment. a Graduated scale which reduces or increases their bonus dependant on how bad or good, respectivly, their FCE number is. We had our own in place before BEI added theirs and run it slightly modified from what they offer. My techs love the breakdown of BW, CE, and color numbers. That tells them where they spent the most time and did the best at. We have seven techs and i preach to them about proper part replacement. It is a fine line between not enough and too much parts. Either one doesn't net a good result. My lead tech has the ability to call me on a scenario where there was a vagrant part violation from a previous tech and we charge the part that should have been installed to the previous tech. Wouldn't be able to do this without absolute trust though. From a mngmt point of view, I love it. My guys do too. I share as much as i can during every monthly service meeting and we have personal reviews of their numbers. It's actual feedback that they can sink their teeth into. Sharing info with them is Crucial to it's success otherwise we too would have the "no parts" scenario. Wouldn't want to be without it! We also created CEO club trip for them and their spouse for a weekend in Chi-town for hitting a specific FCE and parts dollar goal throughout the year. I use BEI and other "bennies" to their full potential to atract and keep good techs. BEI is a great vehicle for that.

[galexander37]

bei

Do any of you guys have a production goal? Our techs have to do 4.5 calls per day in order to qualify for a bonus.

[d7guitar]

BEI Program

No calls per day minimum

[nightshade]

Nope. That would not work, since my manager is constantly sending me on "missions" that reduce the number of calls that I can do.

[Mr Spock]

What is a bonus and how does one receive it?????

[11x17]

we don't have a minimum calls per day but that is what management is controlling by having us "work" 75% of the hours in a month.

Good points Nightshade with having your machines run as long as possible because there are external benefits with customer satisfaction and yearly raises based on overall performance.

How many clicks is everyone getting in a month? I have been getting just over 1.2m CE clicks and about 1m clicks between bw and high vol bw.

I can see a definite benefit with having your own customers and managing them.

Are some companies on this program not using the FCE bonus? I am just wondering because I could see our company doing away with that or tweaking it like they have already done.

[nightshade]

We are using the FCE multiplier. Under 50% it lowers our bonus, 50-60% bonus is normal, 60%+ raises out bonus. The multiplier is +/- 10%.

And yes, parts do effect the individual areas (CE,HV,B/W etc) before the FCE multiplier.

If 1 area goes negative, they turn it to a zero so as not to adversly effect the other areas.

I'll dig for one of my print outs for the exact numbers but my van is a vertual PIG PEN, and finding anything is very herd to do.

[11x17]

WOW!! Our FCE is definitely better. I think 40%FCE is 100% and it graduates up from there with 80% being 250% There is no negative take away. If you are at 20% FCE then you just get your dollar amount. If you are less than 0% for 3 straight months than you are put on probation and probably shown the door shortly after. I was wondering if the FCE % was a number that they could tweak and it sounds like they can with what they are paying you. It is only a matter of time before they decide that 250% is too much.

Does anyone know where this extra money is coming from to pay us our bonuses? I thought they might stop giving us raises but so far there is no talk of that. I find it hard to believe that corporate is just starting to pay us more.

11x17

procrastinators meeting is tomorrow!!

[nightshade]

Yes they can tweak it. Ours used to be 40% for whole 50% for +10%, 60% for +25% and 70% for +50%

It got too good and they turned it down.

[11x17]

I guess I'll make hay while the sun shines. I can see our company tweaking it so it is tougher to make a buck.

Nightshade-I'm interested to see your numbers. I have been doing about 1m ce and 1.5mbw per month with an average af 350$. My FCE has been above 65% for the 3 months we have been on the program. I understand when you say you have the paperwork but have no idea where it is in the van!!

11x17