I was just wondering if anyone has worked at a placed where they have implemented a bonus program based on clicks between calls, first call efficiency and parts usage? My company uses the BEI program which is administered by an after market parts company. My experience so far has been positive and it seems to make the tech do a good complete call and keep an eye on excessive parts usage. Please respond with your experiences and thoughts on the subject.
-
-
BEI
Used This. The Only Problem Is The High Volume Techs
Made Alot More Money. Low End An Mid Range Guys
Had It Harder . Created Some Resentment Programe
Was Eventually Canned -
Thanks for the input. I am seeig the same thing with low to mid volume guys not making as much as high end or color enabled guys. Luckily I am on the high and color enabled side and seem to be making a killing. How long were you in the program before they shit-canned it?Comment
-
bei
maybe a year. alot of things led to the demise of this program. including
alot of issues with the payout. i was am an supperviser and would here
all the bitching about this program . wish someone could come up with
something more fair. also these days how do you compensate someone
who does a lot of connectivity calls. these guys are important but may
not get the clicksComment
-
We are using it now and nobody likes it. They are tweaking it now and say that more will be getting bonuses. It is better than nothing, but is really slanted toward Seg. 6 and Color machines. I always thought that a manager riding with his techs and seeing how they are doing their job and giving raises accordingly would be fairer than some numbers crunching program. But maybe asking for too much work.Comment
-
I definitely feel that it is slanted toward the segment 6 and color machines but shouldn't they be compensated more than a guy that works on faxes and desktop printers all day? I long for the days where there is no pressure of a down fax or small copier. I do feel that there needs to be some compensation for the network guys because that is where the field is heading and if you are taking care of those kind of calls then you are definitely a valued employee.Comment
-
We have been using it for about 2 years now, and I have never had bonuses this large. I work mainly on Color and Low volume. The program works well for getting the techs to do the job "right" the first time.Comment
-
Nightshade,
It sounds like you work on about the same stuff I do as far as color and b/w. Just wondering what kind of bonuses you are seeing and also how many color and b/w clicks you get in a month. Do you usually make money on parts? So far I have been pretty happy with the system$$$.
11x17Comment
-
BEI
I am a manager now and my bonus stinks. When I was on the system I also did pretty good. The guys that work on big machines make the best money. I work on Ricoh 55 cpm and higher but no color. Do you have techs not putting in parts and the machines going way past the pm cycle?
g
Comment
-
We have only been on the system a couple of months but I don't agree that you can make money on the system and not put in parts or do pm's. I believe the system will catch up with you if you just slam calls all day long. I do pm's and put in consumable parts when I think they are at the end of their life and every month I have made money on parts. The key is to carry the parts you need to fix it the first time. If you don't have to return with parts and you can keep your recall rate down,than your first call efficiency will double your bonus dollars pretty quickly.Comment
-
BEI
That is what we thought but after a few months the machines were not getting the proper parts. Good Luck
gComment
-
The whole purpose of this bonus is clicks between calls.
So, gealexander (and anyone else), if your guys are playing the system and not putting in the needed parts, they must be doing something right if they are not getting the crap recalled out of them. But, it will catch up. Their day will come when they start getting zero's in all their segments. Just wait for it. Then when review time comes around, the game players can get their little raises.
Remember a bonus is just that, a bonus. I mark my worth by my hourly wage, which is not to bad.
11X17, I'll dig up my numbers and we can talk. But you are correct in your last two posts on this, I agree fully.
What brand(s) do you work on? In OH.Comment
-
galexander, you said that you are now a mamager?
Are you still on the BEI plan as a technician? With having to do all your managorial duties that keep you from working on machines, your bonus will SUCK!
I'm not a manager, not yet at least, but my manager's bonus is an average of all the tech's bonus's. He's happy when we do good. Kinda gives him an incentive to get on our arses to do a good job.bComment
-
Nightshade,
I work on canons mostly. I'm seeing bonuses between 100 and 700 dollars. I'm interested to hear what you made. You mentioned the whole thing is based on clicks between calls and that is part of it. The other 2 parts are not using excessive parts and getting the copier you are standing in front of to run at least 1 day or 1 click past the national average so it is considered a good call and doesn't affect your first call eficiency. That is THE number that affects your dollar amount the most.
I have also figured out that the less you work during the month the better....if you're not working then you're not generating parts calls and recalls. Also, instead of doing 7 calls a day and generating recall and parts possibilities it is in your best interest to do 3.5 good calls and let your first call efficiency DOUBLE your bonus dollars for you. WORK SMART NOT HARD!!!
A wise man once told me.....A bonus is like a sore dick, you can't beat it!
11x17Comment
Comment