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I'm the guy that has the machine tore apart with a screw driver in my hand... Then the end user comes up and says : "CAN I MAKE A COPY"
UM... lets see... what do u think????
I use to think I was a tech after 25+ years, 6 in business for myself and 19 working for a public school district buying, rebuilding and servicing copiers, typewriters, calculators, duplicators, overhead projectors, printers, vcr's etc. But after the last few changes in administrators I find that I really don't know much, must be my lack of a degree in education. Sees that according to the Xerox salesman that you can't buy copiers (government contract) half of retail, buy parts and supplies wholesale of on bid and maintain these boxes in-house as cheap as Xerox can lease them to the district, even though 15 years in house records on each copiers prove we can do it 40% less than the lease says and we aren't limited to the amount of copies. Oh well, serves me right for not getting my degree in education so I can be an administrator with a 115,000 + salary, car allowance, country club membership and other perks. Well, just 2 more years until retirement unless I drop dead first, then it will probably be my luck I'll be working for eternity on obsolete copiers with a rusty pair of pliers and a flat blade screwdriver.
I used to be in the shit business. I was a plumber for 27 years, have master plumber licenses in Pa. and Fla. Bought my first computer in 1986, the good old C-64. Got into computer repair, then printer repair. While I was working for HP I started collecting manuals both in hard copy and electronic format. My wife works from home (she's a programmer) I got jealous so I developed my home based business selling manuals online. Now we're both home all day, although I try to get out of the house for an hour or 2 at least every other day. Got a new car in Feb. '06. Just turned 6,000 miles on it. Needed it like a hole in the head. (Got one of those too, I got hit in the head with a sledgehammer in 1979. Got 40 microstitchs just above my left eye.)
What a country!
I'm the guy that has the machine tore apart with a screw driver in my hand... Then the end user comes up and says : "CAN I MAKE A COPY"
UM... lets see... what do u think????
ahh, the memories, i'm a "retired" tech because the first copier company that hired me screwed me after i got their company server up and running to their specifications...*sigh*
I voted end user, But I'm kind of inbetween.
I've taken these things apart a few times to install new options like ram, hard drives, and punch units. Also maintain less advanced things like toner and Fusers.
But beyond that I leave it up to the real service guys.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
I use to think I was a tech after 25+ years, 6 in business for myself and 19 working for a public school district buying, rebuilding and servicing copiers, typewriters, calculators, duplicators, overhead projectors, printers, vcr's etc. But after the last few changes in administrators I find that I really don't know much, must be my lack of a degree in education. Sees that according to the Xerox salesman that you can't buy copiers (government contract) half of retail, buy parts and supplies wholesale of on bid and maintain these boxes in-house as cheap as Xerox can lease them to the district, even though 15 years in house records on each copiers prove we can do it 40% less than the lease says and we aren't limited to the amount of copies. Oh well, serves me right for not getting my degree in education so I can be an administrator with a 115,000 + salary, car allowance, country club membership and other perks. Well, just 2 more years until retirement unless I drop dead first, then it will probably be my luck I'll be working for eternity on obsolete copiers with a rusty pair of pliers and a flat blade screwdriver.
It's funny. The longer I do this the less I know........
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
I Can fix:
PC's
Copiers
Appliances
Cars
and more...
In 2007 I can see the day when all of these items will blur and devices will be multipurpose. The only downside to this is the automobile. I prefer less technology there, not more. Everything else, fine.
I'm the guy that has the machine tore apart with a screw driver in my hand... Then the end user comes up and says : "CAN I MAKE A COPY"
UM... lets see... what do u think????
You describe me to the T. My favorite is as soon as I get on site, mind you have not seen machine, customer says "What's wrong with it? DUH! if I could know that, I sure would not be a tech. I would be a psychic, and win the lottery and retire
The family that prays together, stays together! Smile God created you and He doesn't make mistakes!
I am a technician, but in a different way. I started as a field tech, then senior tech, and then service manager. Now I work for a parts vendor, new, 3rd party, and rebuilt doesn't matter. I research & develop parts we've never rebuilt before, test defective parts and correct problems. Instruct people who have never had a screwdriver in their hand how to strip, clean and assemble parts. Oh, IN 2 DIFFERENT LANGUAGES! Our clients are other copier, printer, and fax techs. While that is better than end-users, I get green techs who dont know right side from left side of the machine or who want me to troubleshoot the machine sight unseen over the phone.
Tech: "Its making a strange noise, what part do I need to take to the customer site?"
Me: "Where is the noise coming from?"
Tech: "I dont know, I haven't been out to see the machine yet."
Or the tech is a toner rebuild tech who is trying to keep their customer and have never repaired a printer in their life. Good thing I absolutely love teaching or it would be frustrating. No one knows everything and this site has saved my butt several times. For that, thanks you guys!
Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".
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